Zog Energy unbiased review: How do they compare?


Zog Energy


What’s in this review?

 

Thinking about switching to Zog, one of the newer energy companies on the block?

Take a minute to look through this guide and see what they could offer you, as well as what their customers are saying about them.

Let’s dive in.

Introduction


Zog Energy Screenshot


Zog is a licensed gas supplier to homes and businesses across Great Britain. Their mission is to provide affordable energy to their customers, with access to the same wholesale market prices but their overheads are lower, meaning that they can afford to be cheaper.

Simple!

Costs and Fees

For an average three bedroom home housing 3 to 4 people, the table below will let you know what you can expect regarding costs. With a choice between fixed or variable tariffs, Zog gives you a lot of control over how much you want to pay for your energy and how.

Variable: Variable tariff means that the cost of your energy increases and decreases as the wholesale energy market does.

This can mean significant savings if the price goes down, but on the other hand, you could end up with a large bill.

Fixed: A fixed rate tariff allows you to set the cost of your energy, meaning your bills will be more predictable.

Tariff Name Cost (per year) Cost (per month) Standing Charge (per day)
Unit Charge (per kWh)
Zog Mercury 24 v19 Month FIXED term £435.31 £36.28 10.5 p 3.3082 p
Zog Saturn 24 v4 Month FIXED term £442.97 £36.91 12.6 p 3.3082 p
Zog Mercury 12 v27 Month FIXED term £445.79 £37.15 10.5 p 3.3955 p
Zog Saturn 12 v13 Month FIXED term £453.45 £37.79 12.6 p 3.3955 p
Zog Juniper Month VARIABLE term £461.08 £38.42 16.8 p 3.3313 p

Customer Support

Zog Energy has a high score on Trustpilot with a 4-star rating, 85% of which are positive and only 3% falls within the negative category, the rest falling somewhere in the middle.

Positive Customer Support Review

Daniel Ingram on Trustpilot:

Cheap and great customer service! Always had my emails answered within a few hours, and when I said ‘Thanks for being a great supplier’ in my last email, they sent me a free tote bag! I did a little dance of joy.

Negative Customer Support Review

Akash Von Luth on Trustpilot:

I am trying to register a block of flats. There is no phone number on the website which is not very helpful. I found the number and called the customer service helpline. They said they could not register the block of flats over the phone.

Contract Length and Fees

Zog Saturn 24 v4
Mercury 12 v27
Zog Mercury 24 v19
Zog Saturn 12 v13
Gas tariff
Gas tariff
Gas tariff
Gas tariff
Gas tariff
Supplier Zog Energy Supplier Zog Energy Supplier Zog Energy Supplier Zog Energy Supplier Zog Energy
Tariff name Saturn 24 v4 Tariff name Mercury 12 v27 Tariff name Juniper Tariff name Mercury 24 v19 Tariff name Saturn 12 v13
Tariff type Fixed Tariff type Fixed Tariff type Variable Tariff type Fixed Tariff type Fixed
Payment method Direct Debit Payment method Direct Debit Payment method Direct Debit Payment method Direct Debit Payment method Direct Debit
Unit rate See rates below Unit rate See rates below Unit rate See rates below Unit rate See rates below Unit rate See rates below
Standing charge See rates below Standing charge See rates below Standing charge See rates below Standing charge See rates below Standing charge See rates below
Tariff ends on 24 months fixed term Tariff ends on 12 months fixed term Tariff ends on No end date Tariff ends on 24 months fixed term Tariff ends on
12 months fixed term
Price guaranteed until 24 months fixed term Price guaranteed until 12 months fixed term Price guaranteed until Not applicable Price guaranteed until 24 months fixed term Price guaranteed until
12 months fixed term
Exit Fee (if you cancel this tariff before the end date) £0 Exit Fee (if you cancel this tariff before the end date) £30 Exit Fee (if you cancel this tariff before the end date) £0 Exit Fee (if you cancel this tariff before the end date) £30 Exit Fee (if you cancel this tariff before the end date) £0
Discounts and additional charges Not applicable Discounts and additional charges Not applicable Discounts and additional charges Not applicable Discounts and additional charges Not applicable Discounts and additional charges Not applicable
Additional products or services included Not applicable Additional products or services included Not applicable Additional products or services included Not applicable Additional products or services included Not applicable Additional products or services included Not applicable

Zog Energy Reviews

Customers of Zog Energy can expect excellent service from the supplier, according to many reviews on Trustpilot which state that their staff are friendly and the tariffs are cost-effective.

Positive Zog Energy Review

John Silva on Trustpilot:

So far so good. This company has impressed me with their good standards. Their tariffs are good as well!

Negative Zog Energy Review

Ivan on Trustpilot:

Very poor company, They didn’t follow the contract. Downloaded money in advance. Please don’t use this company. You will have just a problem with them.

Company Comparison

Company Bulb So Energy Affect Zog Energy
Overall Trustpilot Score ★★★★★ ★★★★★ ★★★★★ ★★★★
Discounts No No £15.75 per fuel per year  No
The average cost for dual fuel three bedroom home £82 £78 £90.00 £36.28 (Gas only)
Positive Reviews on Trustpilot 92% Positive 86% Positive 86% Positive 85% Positive

Who Should Use the Company?

Zog Energy would be a good fit for customers that enjoy the benefits of being with a smaller supplier regarding customer service, low costs and expert staff.

 

Zog Review
  • Price
  • Range of services
  • Customer support
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Summary

Zog Energy is a promising energy company that cares about providing their customers with affordable energy but also with the benefit of their fantastic, reliable customer service. What they lack in range of services they make up for by being cost-effective and helpful.

Pros

  • Low costs
  • 4-star rating on Trustpilot
  • Fixed and variable tariffs to choose from

Cons

  • Only supplies gas
  • Not a wide variety of services