The Utility Warehouse unbiased review: How do they compare?


The Utility Warehouse


What’s in this review?

Also see: The Utility Warehouse for business review

 

Did you know that with the Utility Warehouse, you can have all of your utilities in one place?

Let’s take a look and see what they could offer you.

Introduction


The Utility Warehouse screenshot


The Utility Warehouse became an energy supplier in 2013 after buying 770,000 customers from one of the big six energy companies, Npower. This makes it one of the largest suppliers aside from the big six which dominate the market, but they still have a very healthy revenue of £740.3 million as of 2017 and over 600,000 customers.

So what can they offer you? Let’s find out.

Costs and Fees

Not only does The Utility Warehouse offer their customers energy, but they also provide phone, broadband and mobile as well.

They say that the more contracts you have with them, the more money you will save!

There isn’t any clear quote information on their website, so you will have to request one to get an accurate quote for you.

Here is an idea of the fees associated with their mobile packages.

£10 a month £12.50 a month £15 a month £20 a month £25 a month
450 minutes 900 minutes 1800 minutes 3000 minutes Unlimited minutes
Unlimited Texts Unlimited texts Unlimited texts Unlimited texts Unlimited texts
1GB Data 2.5GB Data 5GB Data 10GB Data 20GB Data

Core services & offering

As well as offering their customers electricity and gas, these are the other benefits The Utility Warehouse can provide you with.

Phone & Broadband

  • Unlimited data allowance
  • Free wireless router
  • UK technical support team
  • 150MB of web space
  • 0800 numbers

Mobile

  • Handsets from £1 a month
  • No charge for switching price plan
  • Free itemised billing on your bill
  • 50 international destinations to call from 15p a minute
  • ‘Out of bundle rates’ up to 70% cheaper than other networks
  • A mobile phone protection scheme

Cashback

  • Pay as you go card
  • No interest to pay – ever
  • Easy to top up
  • Use in stores and online
  • Between 3% and 7% cash back to use against your next Utility Warehouse bill
  • £10 one off fee which you get back within two weeks
  • £1 per month

Home Insurance

  • Average savings of over £100
  • Rated 5-stars by experts
  • Pay monthly
  • Utility Warehouse will move you to their lowest prices every year
  • Award-winning call centre

Customer Support

When it comes to customer support, The Utility Warehouse has many customers that say that their staff are helpful, polite and fix problems quickly and efficiently, which is the main reason they have been given such a high rating.

Although online reviews aren’t always accurate, they should still be considered when you are deciding whether to switch suppliers, primarily as it may affect all of your utilities.

Positive Customer Support Review

Colin on Trustpilot:

Excellent service and helpline. Do not have to wait hours to speak to somebody if there is a problem.

Negative Customer Support Review

Danielle Marriott on Trustpilot:

Horrendous company! Customer service is awful! Just problem after problem! They have done nothing right since I switched & are near impossible to get in touch with! Everything they say on the phone they do the opposite, they have a million fees that they didn’t tell me about when I joined.

Contract Length and Fees

For an idea of some of the tariffs, you can expect from The Utility Warehouse, see the table below.

This is only a few of the tariffs that they offer, but it gives a good idea of the different structures they have for multiple contracts.

Supplier

Supplier

Supplier

The Utility Warehouse (Electricity Plus Supply Ltd) The Utility Warehouse (Electricity Plus Supply Ltd)
The Utility Warehouse (Electricity Plus Supply Ltd)
Tariff Name Tariff Name Tariff Name
Value Gold Double Gold
Tariff type Tariff type Tariff type
Evergreen Variable Evergreen Variable Evergreen Variable
Payment method Payment method Payment method
Direct Debit Direct Debit Direct Debit
Unit rate Day Time Unit rate Day Time Unit rate
16.664 pence per kWh Day Rate 22.629 pence per kWh
Day Rate 21.758 pence per kWh
Standing charge Night Time Unit rate Night Time Unit rate
22.439 pence per day Night Rate 7.560 pence per kWh
Night Rate 7.560 pence per kWh
Tariff ends on Standing charge Standing charge
There is no end date 14.384 pence per day 14.384 pence per day
Price guaranteed until Tariff ends on Tariff ends on
Not applicable There is no end date There is no end date
Exit fees (if you cancel this tariff before the end date) Price guaranteed until Price guaranteed until
N/A N/A N/A
Discounts and additional charges Exit fees (if you cancel this tariff before the end date)
Exit fees (if you cancel this tariff before the end date)
N/A N/A N/A
Additional products or services included Discounts and additional charges
Discounts and additional charges
N/A N/A N/A

The Utility Warehouse Reviews

The Utility Warehouse has a very positive reputation on Trustpilot, with a 4-star rating out of a massive 5,700+ reviews as of 2018. Many of the positive reviews state that customers have found it a lot easier to have all of their utilities in one place, as it means that they can budget effectively and organise their contracts more effectively.

Positive Utility Warehouse Review

Mrs Ann Kenny on Trustpilot:

It’s so much easier just having one bill each month for telephone, broadband, mobile, gas and electricity and now I have added my contents insurance (I don’t need buildings insurance as I live in a flat).

Negative Utility Warehouse Review

Ricky Fox on Trustpilot:

Even though they said, they would stop all direct debits from my.account they have since taken more money from me. Also though they sent me an email in writing saying they won’t be taking any more money from us. They are pathetic.

Company Comparison

Company Bulb So Energy Affect The Utility Warehouse
Overall Trustpilot Score ★★★★★ ★★★★★ ★★★★★ ★★★★
Discounts No No £15.75 per fuel per year Depending on how many utilities you have
The average cost for dual fuel three bedrooms home £82 £78 £90 Unknown
Positive Reviews on Trustpilot 92% Positive 86% Positive 86% Positive 66% Positive

Who Should Use the Company?

The Utility Warehouse would be an excellent fit for customers that would like to have all of their utilities from one place, benefitting from the multiple discounts available to members.

 

The Utility Warehouse Review
  • Customer support
  • Range of services
  • Easy to contact
4.67

Summary

The Utility Warehouse is one of the largest suppliers of energy aside from the big six, so customers can enjoy the reliability of a more prominent company but with the customer service of an independent supplier. With all of your contracts in one place, it is easier to budget and make sense of your finances.

Pros

  • 4-star rating on Trustpilot
  • Get all of your utilities from one place
  • More straightforward to budget as you’ll know what you’ll be paying for in total

Cons

  • No clear pricing information on the website
  • Some reviews state communication problems
  • Hard to compare them with other suppliers