SSE SWALEC unbiased review: How do they compare?

SSE Swalec

What’s in this review?

Also see: SSE for business



Find out if SWALEC Energy is the energy provider for you by comparing their tariff plans, rates, and checking out their reviews. If there is a chance for you to save on your energy bills, why not take up the offer?

  • The standard tariff is the 2nd cheapest tariff of the Big 6 suppliers
  • You get £92 off your energy bills annually if you choose paperless billing and pay using Direct Debit
  • Smart meters are installed free of charge
  • With the SWALEC plan app, you can reduce your carbon emissions by up to 3% annually

Now let’s jump right in.

Core Services & Offering

SWALEC is a brand of the SSE (Scottish and Southern Energy) group. SSE is one of the largest energy companies in the UK with a customer base of about 9.5 million domestic and business customers.

SWALEC was formerly known as South Wales Electricity Board. In 2000, SSE acquired SWALEC at an estimated £210 million. SSE has about 18,500 employees. The SSE group generates and supplies electricity and extracts and supplies gas to its customers.

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Does SWALEC Have Smart Meters?

SWALEC is currently installing smart meters for its customers.

This new technology will:

  • Reduce costs
  • Save on energy usage
  • Send meter reads automatically
  • Ensure bills are more accurate
  • Monitor your energy consumption real-time online

There is no installation cost. Electricity is measured every few seconds while gas is measured on a half-hourly basis.

How Do You Submit Your Meter Readings to SWALEC?

If you do not have the smart meter, you can take manual meter readings and submit them to SWALEC via phone on 0843 455 0097. The lines are open 24/7.

Does SWALEC Have an App?

SWALEC has an app called the iplan. It’s a new energy-saving product by SWALEC, and it’s free of charge.

The iplan has a smart energy kit that provides you with up-to-the-minute energy usage information. The system also shows your energy usage in monetary terms.

The iplan technology helps you to:

  • Reduce energy consumption
  • Cut Costs
  • Help reduce carbon emissions by up to 3% annually

The iplan can send you a warning if you come close to exceeding your target for energy-reduction.

You can find out more or access the iplan application by calling 0800 980 8995

Contract Lengths & Fees

You can choose from the below options:

1 Year Fixed v10

  • Prices are fixed for 12 months
  • If you choose paperless billing and pay via Direct Debit, you get a £92 annual reduction on your bill
  • An exit fee of £30 is applicable

Fix 2020

  • Tariff prices are fixed for three years
  • If you choose paperless billing and pay via Direct Debit, you get a £92 annual reduction on your bill
  • An exit fee of £25 is applicable

Fix and Shop v3

  • The tariff price is fixed for two years
  • If you choose paperless billing and pay via Direct Debit, you get a £92 annual reduction on your bill
Did You Know?

Existing customers can switch over to a new tariff rate even if they are on the standard one


Let’s now take a look at the tariff rates of SWALEC

What is The Tariff Rates of SWALEC?

The table below shows the average costs of dual-fuel estimated annually using the average annual consumption of Ofgem of 13,500 kWh for gas and 3,200 kWh for electricity.

Tariff Annual Estimated Cost (Dual Fuel) Exit Fee (Per Fuel)
Fixed Price-1Year £1,149.45 £30
Fixed Price £1,221.30 £30
Standard £1,221.30 N/A

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How Can You Pay Your Energy Bills?

You can do it in some ways including:

  • Online
  • Using Direct Debit
  • Via phone on 0843 455 0097 using your debit or credit card

So far so good. Can’t wait to switch energy suppliers? Here’s what you need to know.

How Do You Switch to SWALEC?

  • Switching to SWALEC will take about three weeks.
  • Once you apply, SWALEC will give you a 14-day cooling off period where you can change your mind about the switch at no cost to you.
  • If after the cooling off period you still want to proceed with the switch, SWALEC will inform your current supplier of your decision.
  • SWALEC will request for your meter reading just before the switch date.
  • The energy supplier will also send you a letter of confirmation. The letter contains all the pertinent details about the company, the service being offered and all your contact details.

Sounds easy right? Well, it is.

What should you do if you are changing tenancy? Let’s find out.

Moving Premises

If you want to move your account with SWALEC to your new address, you will be required to provide the energy supplier with the following details:

  • Moving date
  • Bank details
  • Old meter reads
  • Details of your new address

Customer Support

For questions, queries, or complaints, you can contact SWALEC’s customer services on 0843 455 0097

Their lines are open from Monday to Friday starting at 8 am to 8 pm and from 8 am to 2 pm on Saturdays.

SWALEC Customer Score

SWALEC’s customer score is under its parent company SSE. SSE SWALEC was position 24 out of 31. ‘Although I often get estimated bills, SSE always corrects it if I give a reading…’one customer commented.

SWALEC Customer Service

According to the energy provider’s first half data of 2017, SSE, the parent company of SWALEC, resolves more than ¾ of its complaints on the same day or the next day at the latest.

SSE’s standard tariff is the 2nd cheapest tariff of the Big 6 suppliers making the supplier a fairly competitive energy company in the market.

What Next?

We are here to make sure that you find the cheapest energy rates in the market from well-established and reputable energy suppliers. In just a matter of minutes, our easy-to-use comparison tool at the top of the page can save you up to 30 % off your energy bills.

We are confident that we will find you the best energy deals. All you need to do is give us a call today.

SWALEC Reviews

SSE SWALEC generally doesn’t have a positive customer reputation, with only a 1-star rating on Trustpilot. 80% of their online reviews are negative, with only 10% positive and the rest falling somewhere in the middle.

Online reviews aren’t always accurate, so it does not necessarily guarantee that you will receive bad service. However, you should consider these reviews when deciding whether to switch energy suppliers.

Positive SWALEC Review

Abbey on Trustpilot:

Spoke to a woman called Bronwyn and she was extremely helpful and friendly. Made the transition as easy and simple as possible.

Negative SWALEC Review

Liam Wall on Trustpilot:

If I could give a zero I would! Never reply to my emails about moving property and sorting final bill! Then take the £400 out of my account instead of discussing it with me even tho I had emailed asking to carry on the direct debit till the balance was cleared then ignore me altogether!

Company Comparison

Company Bulb So Energy Affect SSE
Overall Trustpilot Score ★★★★★ ★★★★★ ★★★★★
Discounts No No £15.75 per fuel per year £50 electricity credit
The average cost for dual fuel three bedrooms home £82 £78 £90.00 £107.44
Positive Reviews on Trustpilot 92% Positive 86% Positive 86% Positive 10% Positive

Who Should Use the Company?

SSE SWALEC might be a good fit for customers that want the stability of a large energy supplier, who can benefit from their wide variety of extra services like boiler and heating cover.


  • Price
  • Customer support
  • Range of services


SSE is one of the largest suppliers of electricity and gas in the UK, which means that customers can enjoy having that stability but also benefitting from their full range of services that go beyond energy to broadband, telephones and cover for essential home appliances.


  • Offers customers a wide variety of services
  • Stability of a large energy company
  • 10 million customers in the UK


  • Not as cost-effective as their competitors
  • 1-star rating on Trustpilot
  • According to reports, poor customer service