SSE Southern Electric unbiased review: How do they compare?


SSE Southern Electric


What’s in this review?

Also see: SSE for business

 

Did you know that SSE is one of the biggest energy suppliers in the UK?

Take a look at this guide and find out what services they could offer you, plus find out what their customers are saying.

Introduction


SSE Southern Electric


Southern Electric is a trading name of one of the groups that make up SSE, so if you are looking for Southern Electric, you will be forwarded to the SSE homepage.

Not only do SSE provide electricity, but they also supply gas, phone, and broadband. In theory, you could get all of these utilities from one company which can save you time and energy as you only need to get in touch with one company if you are moving home.

Costs and Fees

Although it is important to remember that every quote will be based around your circumstances, this is an idea of the quote you can expect if you live in a three bedroom household with around two adults living there.

Average quote for a three bedroom home
Cost per month £86.93
Annual cost £1043.17
Exit fee
£30 per fuel will be applied if you leave more than 49 days before the end of the 12 month period
Discounts
£40 per fuel off annually by paying with monthly Direct Debit.

Core services & offering

Smart Meters

These are the new generation of meters which communicate your energy usage in real time to ensure that you’re only paying for the energy that you are using, saving you money in the long run.

✔Save time by letting your smart meter send your supplier your meter reading
✔Save energy and money by learning where your power is going
✔You can have a smart meter installed for free up to the year 2020
✔Your smart meter can be installed at a time that suits you
✔High-quality service by trained engineers

Feed-In Tariff

The ‘feed-in scheme’ is a government initiative that guarantees on the return you pay for energy generating equipment. Generating your energy can also help you to reduce your energy bills, plus you can get paid for your excess energy for up to 20 years.

✔Get paid for all the power you generate
✔Energy can be transferred and sold back to the grid
✔Apply for the Microgeneration Certification Scheme (MCS) through Ofgem, the industry regulator

Phone & Broadband

Unlimited Broadband

Unlimited Fibre

Unlimited Fibre Plus

Simple, reliable broadband High-speed fibre-optic broadband Ultrafast fibre-optic broadband
Your average download speed Your average download speed Your average download speed
11 Mbps 35 Mbps 63 Mbps
Line Rental Only Line Rental Only Line Rental Only
£21 per month (includes line rental) £24 per month (includes line rental) £30 per month (includes line rental)

Customer Support

When it comes to customer support, SSE, unfortunately, has a negative reputation on trusted websites like Trustpilot, with a massive 81% of their total reviews falling into the negative 1-star category.

Positive Customer Support Review

Joyce Campbell on Trustpilot:

You never know what a company’s customer service is like until you have to use it. I recently had a problem, and this was dealt with excellently. They kept in contact with me until the problem was solved.

Negative Customer Support Review

Tom Dodd on Trustpilot:

Honestly so much difficulty with trying to leave them because they were awful in the first place. Sent intimidating final bill letters even after a payment plan had been set up, only to discover then the payment plan had been cancelled without our knowledge.

Contract Length and Fees

SSE has a wide variety of tariffs for their customers to choose from, which are mainly separated by the difference in payment methods, for instance, if you would like to pay quarterly instead of by direct debit and so on.

These tariffs range from fixed price one-year contracts to a two-year agreement that comes with a free £40 Argos voucher.

SSE 1 Year Fixed Online Only

Supplier SSE(SSE Electricity Limited)
Tariff name SSE 1 Year Fixed Online Only
Tariff type Fixed
Payment method Quarterly on demand
Unit Rate 12.30p per kWh
Standing charge 39.18p per day
Tariff ends on One year from supply start date.
Price guaranteed until One year from supply start date.
Exit fee (if you cancel this tariff before the end date) £30.00
Discounts and additional charges Not Applicable
Additional products or services included Not Applicable

Standard

Supplier SSE(SSE Electricity Limited)
Tariff name Standard
Tariff type Evergreen
Payment method Pay As You Go
Unit Rate 14.08p per kWh
Standing charge 30.41p per day
Tariff ends on No End Date
Price guaranteed until Not Applicable
Exit fee (if you cancel this tariff before the end date) Not Applicable
Discounts and additional charges Not Applicable
Additional products or services included Not Applicable

SSE Smart 1 Year Fixed

Supplier SSE(SSE Electricity Limited)
Tariff name SSE Smart 1 Year Fixed
Tariff type Fixed
Payment method Direct Debit
Unit Rate 16.72p per kWh
Standing charge 19.18p per day
Tariff ends on One year from supply start date.
Price guaranteed until One year from supply start date.
Exit fee (if you cancel this tariff before the end date) Not Applicable
Discounts and additional charges Not Applicable
Additional products or services included
£50 electricity credit at the end of the tariff subject to your terms and conditions

Argos 2 Year Fixed

Supplier SSE(SSE Electricity Limited)
Tariff name Argos 2 Year Fixed
Tariff type Fixed
Payment method Direct Debit
Unit Rate 17.10p per kWh
Standing charge 19.18p per day
Tariff ends on Two years from supply start date.
Price guaranteed until Two years from supply start date.
Exit fee (if you cancel this tariff before the end date) £25.00
Discounts and additional charges Not Applicable
Additional products or services included
£40 Argos eGift Card/Gift Card upfront and £5 Argos eGift Card/Gift Card each quarter

SSE Southern Electric Reviews

SSE Southern Electric does not have a positive customer reputation online, with only a 1-star rating on Trustpilot. Many of the negative reviews state that there are problems with billing, some customer service issues and what appears to be administration issues.

Although online reviews aren’t always accurate, you should still consider them, especially when deciding whether to switch providers.

Positive SSE Southern Electric Review

Nik Blyth on Trustpilot:

Been with them through three houses always transferring them with me. Maybe they do cost a little more but have always been good online and on the phone. Have only used them for gas and electric though.

Negative SSE Southern Electric Review

Lucinda Price on Trustpilot:

Horrendous. Moved into my flat in November 2017. It took them forever to set up my gas and electric. Finally set it up, and continued to pay my bills by direct debit. I then started to receive letters saying that they are going to send debt collectors to my home.

Company Comparison

Company Bulb So Energy Affect SSE Southern Electricity
Overall Trustpilot Score ★★★★★ ★★★★★ ★★★★★
Discounts No No £15.75 per fuel per year £40 per fuel by paying by direct debit
The average cost for dual fuel three bedrooms home £82 £78 £90.00 £86
Positive Reviews on Trustpilot 92% Positive 86% Positive 86% Positive 10% Positive

Who Should Use the Company?

SSE Electricity might be a good fit for a customer who would like to have many of their house utilities from the same company, who would benefit from the multiple discounts that seem to be available for existing customers.

 

SSE Southern Electricity Review
  • Price
  • Range of services
  • Customer support
2.67

Summary

SSE is a huge energy supplier, being one of the ‘big six’ in the UK. This means that they have a large market share of the energy market, which means that not only do they have hundreds of thousands of customers, but they are also held to a very high regard because of this.

Pros

  • Get your utilities from the same company
  • Benefit from multiple discounts
  • Fixed pricing available

Cons

  • Too many tariff options can be confusing
  • 1-star rating on Trustpilot
  • According to Trustpilot, their communication with customers could be improved