Spark Energy unbiased review: How do they compare?


Spark Energy


What’s in this review?

 

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Introduction


Spark Energy screenshot


Founded in 2007, Spark Energy aims to meet the needs of the rental market, including tenants, landlords and letting agents.

They say they do this by offering their customers competitive pricing and by making sure they provide better customer service than the ‘big six’ energy companies.

11 years later, Spark Energy now has 350,000 customers and also offers phone and broadband services.

Costs and Fees

For an estimate of how much you could expect your monthly expenses to be, see the table below.

This is only a vague quote based on a three bedroom house with average consumption, so your projection may be more or less depending on the size of your home and how many people live there.

Simple Saver October 2019
Tariff Type Fixed Payment Method Monthly direct debit Account Management Paperless Personal Projection £1087.16 Exit Fees Electricity: £30.00 Gas: £30.00 Payment £92.00 (avg. monthly payment)
Difference £139.56 (Extra per year)
Simple Saver October 2019
Tariff Type Fixed Payment Method Monthly direct debit Account Management Paper Personal Projection £1111.16 Exit Fees Electricity: £30.00 Gas: £30.00 Payment £94.00 (avg. monthly payment)
Difference £163.56 (Extra per year
Super Tracker
Tariff Type Variable Payment Method Monthly direct debit Account Management Paperless Personal Projection £1132.47 Exit Penalty No exit penalty Payment £95.00 (avg. monthly payment)
Difference £184.87 (Extra per year)
Digital Saver v1
Tariff Type Variable Payment Method Monthly direct debit Account Management Paperless Personal Projection £1141.2 Exit Penalty No exit penalty Payment £96.00 (avg. monthly payment)
Difference £193.60 (Extra per year)
Comfort Saver November 2019
Tariff Type Fixed Payment Method Monthly direct debit Account Management Paperless Personal Projection £1199.76 Exit Penalty No exit penalty Payment £101.00 (avg. monthly payment)
Difference £252.16 (Extra per year)

Core services & offering

As well as offering energy to their customers, Spark Energy also has these benefits.

Smart Meters

These new meters puts you in control of your energy, by allowing you to see what you are spending on your energy, which appliances are costing you the most and means that your energy supplier is only charging you for the energy you use.

✔Lower your costs by understanding your energy usage
✔Say goodbye to estimated billing
✔See your energy use in real time
✔Future proof the energy network

Broadband

Spark Energy also provides broadband for their customers, with competitive prices and the packages even come with:

✔Line rental included
✔Free wireless router
✔100 anytime minutes
✔The UK based support centre

Unlimited Broadband Superfast & Unlimited Home Fibre
Superfast & Unlimited Home Fibre Plus
Estimated Download Speed: 19Mbps Estimated Download Speed: 40Mbps | Estimated Upload Speed: 10 Mbps
Estimated Download Speed: 80Mbps | Estimated Upload Speed: 20Mbps
Contract Length Monthly Cost Installation Cost Choose Package Contract Length Monthly Cost Installation Cost Choose Package
Contract Length Monthly Cost Installation Cost Choose Package
1 Month £26.50 £75.00 1 Month £39.49 £75.00 1 Month £45.49 £75.00
6 Month £24.00 £69.00 6 Month £33.99 £69.00 6 Month £39.99 £69.00
12 Month £24.00 £49.00 12 Month £33.99 £49.00 12 Month £39.99 £49.00
18 Month £24.00 £25.00 18 Month £33.99 £25.00 18 Month £39.99 £25.00

Customer Support

When it comes to customer support, Spark Energy has a mixture of positive and negative reviews.

Most of their reviews are positive, with many customers stating that the staff are helpful, give great advice and are very polite.

Positive Customer Support Review

Bianca on Trustpilot:

Spark Energy is great to talk to customer service wise, east simple ways of doing things; they are also good at giving great advice and getting the job done. Excellent company!

Negative Customer Support Review

Mr Robin Fry on Trustpilot:

Spark is the absolute worst. I have been trying to get them to update the records to show I have a smart meter, which they installed over a year ago, for a month. Every time I speak to someone I get a different story.

Contract Length and Fees

Spark Energy has both variable and fixed tariff options for their customers, giving you more control over your energy costs.

Tariff Details

Gas Tariff

Supplier Name Spark Energy
Tariff Name
Simple Saver October 2019
Tariff Type Fixed
Payment Method
Monthly direct debit
Unit Rate
4.07 pence per kWh
Standing Charge
21.36 pence per day
Tariff ends on 31 October 2019
Price Fixed 31 October 2019
Exit Penalty £30.00
Discounts £0

Tariff Details

Gas Tariff

Supplier Name Spark Energy
Tariff Name
Simple Saver October 2019
Tariff Type Fixed
Payment Method
Monthly direct debit
Unit Rate
4.07 pence per kWh
Standing Charge
21.36 pence per day
Tariff ends on 31 October 2019
Price Fixed 31 October 2019
Exit Penalty £30.00
Discounts £0

Tariff Details

Gas Tariff

Supplier Name Spark Energy
Tariff Name Super Tracker
Tariff Type Variable
Payment Method
Monthly direct debit
Unit Rate
4.11 pence per kWh
Standing Charge
21.59 pence per day
Tariff ends on No end date
Price Fixed Not applicable
Exit Penalty No exit fee
Discounts £0

Tariff Details

Gas Tariff

Supplier Name Spark Energy
Tariff Name Digital Saver v1
Tariff Type Variable
Payment Method
Monthly direct debit
Unit Rate
4.28 pence per kWh
Standing Charge
22.42 pence per day
Tariff ends on No end date
Price Fixed Not applicable
Exit Penalty No exit fee
Discounts £0

Tariff Details

Gas Tariff

Supplier Name Spark Energy
Tariff Name
Comfort Saver November 2019
Tariff Type Fixed
Payment Method
Monthly direct debit
Unit Rate
4.36 pence per kWh
Standing Charge
21.59 pence per day
Tariff ends on 30 November 2019
Price Fixed 30 November 2019
Exit Penalty No exit fee
Discounts £0

Spark Energy Review

Spark Energy has an excellent online reputation, with a 4-star rating on Trustpilot.

53% of their 14,515 reviews are positive, while 23% are negative and the rest in the middle, making it one of the most reviewed independent energy suppliers in the UK, and one of the most positively rated too.

Positive Spark Energy Review

Deb F on Trustpilot:

Spark lowered my monthly payment quite a bit. They did the switch for me, and I didn’t have to do anything. They are also supplying me with a smart meter soon.

Negative Spark Energy Review

Mr Andrew Goodchild on Trustpilot:

Sadly an appalling service. With a promise of refunding my £171.97 overpayment within 14 days, I eventually received it after five weeks. During that five weeks, they took a further £59. They are not replying to emails, seem entirely at sea, and I’ve yet to receive the refund of the £59 wrongly taken. DD left in place at their request for ease of refund. I left the property seven weeks ago! Unbelievable incompetence.

Company Comparison

Company Bulb So Energy Affect Spark Energy
Overall Trustpilot Score ★★★★★ ★★★★★ ★★★★★ ★★★★
Discounts No No £15.75 per fuel per year No
The average cost for dual fuel three bedrooms home £82 £78 £90.00 £92
Positive Reviews on Trustpilot 92% Positive 86% Positive 86% Positive 53% Positive

Who Should Use the Company?

Spark Energy would be an excellent fit for customers that would like to get their gas, phone and broadband from the same provider.

 

Spark Energy

Summary

Spark Energy aims to meet the needs of the rental market, including tenants, landlords and letting agents. Offering their customers competitive pricing and by making sure they provide better customer service than the ‘big six’ energy companies.

Pros

  • Offers a wide range of services
  • Excellent customer support
  • Fixed and variable tariff choices

Cons

  • Not as competitively priced