Solarplicity unbiased review: How do they compare?


Solarplicity Review


What’s in this review?

Also see: Solarplicity for business review

 

Are you considering a switch to Solarplicity?

Wait!

Before you decide, why not take a look at this guide which will tell you everything you need to know about Solarplicity, plus what their customers are saying.

Introduction


Solarplicity


Solarplicity has been around since 2009 and offers their customers renewable energy at a competitive price with what they say is transparency and honesty.

They claim to offer their customers energy efficiency advice, 100% renewable energy, excellent customer service and they say they only purchase their power from ethical suppliers.

Costs and Fees

For an idea of the kind of prices you can expect from Solarplicity, see the table below.

This is based on an average use household with approximately three bedrooms, but your quote will be estimated based on your circumstances so this should only be used as a loose guide for comparing suppliers.

SMART Fixed

12 Month Fixed

Standard Variable

Fair Market Price

Monthly cost Monthly cost Monthly cost Monthly cost
£81.59 £84.09 £90.46 £105.27
Yearly saving Yearly saving Yearly saving Yearly saving
£310.87 £280.87 £204.43 £26.82
per year compared to an average of the Big 6 per year compared to an average of the Big 6 per year compared to an average of the Big 6
per year compared to an average of the Big 6
✔Includes £21 dual fuel discount ✔Includes £21 dual fuel discount ✗£21 discount not available No standing charge
✔Free LED light bulbs included ✔Free LED light bulbs included ✗No LED light bulbs included ✗£21 discount not available
✔Includes £30 SMART discount
✗No LED light bulbs included
✔Free Smart Meter installation

Core services & offering

As well as offering electricity and gas, Solarplicity also has these perks for their customers.

  • 100% renewable energy
  • Online help and faq section
  • Quick quotes for power
  • Smart meters
  • Free LED lights offered with some tariffs

Smart Meters

What are smart meters?

In short, they track your energy usage in real time so your energy supplier will only charge you for the energy that you have used, rather than trying to estimate it.

✔Lower your costs by understanding your energy use
✔Track your energy in real time
✔Say goodbye to meter readings; your smart meter will do it for you
✔Become more energy efficient

Customer Support

When it comes to customer support, Solarplicity, unfortunately, doesn’t have many positive reviews on Trustpilot. Some of the negative reviews state that they haven’t been able to get in touch with the company, which can be very frustrating for many customers.

Positive Customer Support Review

Tim W on Trustpilot:

I switched online and had had no reason to call their customer services. Everything has been well, and my switch has been quick, efficient and smooth.

Negative Customer Support Review

Terry Soutar on Trustpilot:

Their customer service is the worst I’ve seen. Only been with them a couple of months and I have emailed and called to sort out a smart meter but without any use.

Contract Length and Fees

For an idea of what tariffs you can expect from Solarplicity, check out the costs and fees above.

Fixed: Fixed rate tariffs mean that your energy prices are set, usually for a certain amount of time, for typically between one and five years depending on the contract and the supplier.

Variable: A variable tariff means that your energy costs aren’t fixed, and they increase and decrease with the open market. This is affected by many things such as the time of year and current events.

Solarplicity Review

Solarplicity generally has a poor reputation online, with a 2-star rating on Trustpilot out of over 2,500 reviews in total. Many of the negative reviews state that there is a lack of communication between the company and that they miss appointments.

Although online reviews aren’t always reliable, they should still be taken into consideration when deciding whether to switch energy suppliers.

Positive Solarplicity Review

Thomas White on Trustpilot:

No problems, I have renewed with Solarplicity after 12 months supply of electricity and gas, as they came out as the most economical supplier for me, and as I stated above, there have been no problems.

Negative Solarplicity Review

Bonyfus Martin on Trustpilot:

If I can give no stars, I will. Switched this company and switched never happened. They charged me for three months and now refused to give a refund. AVOID this company. Can’t even call the customer service.

Company Comparison

Company Bulb So Energy Affect Solarplicity
Overall Trustpilot Score ★★★★★ ★★★★★ ★★★★★ ★★
Discounts No No £15.75 per fuel per year No
The average cost for dual fuel three bedrooms home £82 £78 £90.00 £81.59
Positive Reviews on Trustpilot 92% Positive 86% Positive 86% Positive 22% Positive

Who Should Use the Company?

Solarplicity might be an excellent fit for customers that want to benefit from renewable energy from ethical sources.

 

Solarplicity Review
  • Price
  • Customer support
  • Range of services
2.67

Summary

Solarplicity is an independent energy supplier that provides renewable energy to their customers from ethical sources. If their customer service could be improved, they would be a strong competitor against other independent suppliers in the industry.

Pros

  • Competitively priced
  • 100% renewable energy
  • Energy sourced from ethical generators

Cons

  • 2-star rating on Trustpilot
  • 49% of their reviews are negative
  • Poor customer support