Scottish Power unbiased review: How do they compare?


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What’s in this review?

Also see: Scottish Power for business review

 

Are you thinking about a switch to one of the big six?

Check out what Scottish Power could offer you, plus what their customers are saying.

Introduction


Scottish Power screenshot


Over 100 years old, Scottish Power is one of the ‘big six’ energy companies in the UK, with millions of customers that are provided electricity and gas which has equalled a net profit of other £400 million in 2017 alone.

They claim to offer their customers these benefits:

  • A free app to control your energy needs
  • Direct debit manager to manage your monthly payments
  • Adjust your deal when you want, for free
  • Uk based call centres, with free callback services

Costs and Fees

For an idea of the prices, you can expect from Scottish Power, see the table below. You can use this to compare suppliers. However, your costs will depend hugely on your location and the size of your premises.

Tariff Name

Gas Annually

Electricity Annually

Total Annual

Online Fixed Saver August 2019 £539.29 £600 £1,139.57
Online Fixed Price Energy August 2019 £544.40 £611.26 £1,155.66
Online Fix and Save August 2019 £551.47 £607.57 £1,159.04
Help Beat Cancer Fixed Saver August 2020 £557.26 £618.25 £1,175.51
Help Beat Cancer Fixed Price Energy August 2020 £562.38 £629.24 £1,191.61
Help Beat Cancer Fix and Save Energy August 2020 £569.45 £625.24 £1,194.99
SMART Green Electric Vehicle August 2020 £569.45 £625.24 £1,194.99
Standard N/A N/A £1,210.58

Core services & offering

As well as offering their customers electricity and gas, Scottish Power can also provide customers with these benefits.

BoilerCare:

From £8.75 per month, Scottish Power offers all year round boiler care in case something goes wrong through their partner Domestic & General.

This usually means that they will come out and test your boiler sometime between April and September, to ensure that you will not have any issues during the critical winter months.

Boiler Plans:

Annual Service Plan

Boiler & Service Care

Boiler, Radiator & Service Care

✔Annual Boiler Service ✔Annual Boiler Service ✔Annual Boiler Service
✔Gas Safe Service Engineers ✔Gas Safe Service Engineers ✔Gas Safe Service Engineers
✘No Call out Fees ✔No Call Out Fees ✔No Call Out Fees
✘Replacement Boiler (If Required) ✔Replacement Boiler (If Required) ✔Replacement Boiler (If Required)
✘Boiler Repairs ✔Boiler Repairs ✔Boiler Repairs

Smart Meters:

Smart meters are the new generation of a meter, that will allow you to track your energy usage in real time which can lead to you lowering your costs by understanding your energy and seeing which appliances use the most.

For Scottish Power customers, this translates into a few main benefits:

  • Save yourself £ by monitoring your free in-home display
  • Automatic meter readings, which means no more estimated bills
  • Help you track your energy usage
  • Installation at no extra cost

Customer Support

When it comes to customer support, Scottish Power does not have many positive reviews when it comes to trusted websites such as Trustpilot.

Many of these negative reviews state that they have had a lot of trouble getting through to the vast energy supplier, but on the other hand, the positive reviews say that they haven’t had problems with customer service team.

Positive Customer Support Review

Tracy on Trustpilot:

I’ve been with a lot of companies, and Scottish power is by far the best. Every time I call with a query they are always happy to help very polite and quick to sort out any problems.thank you Scottish power.

Negative Customer Support Review

Geoff Harris on Trustpilot:

I have been with SP for a couple of years. In that time I have had to write them, telephone them numerous times, and still, they do not listen.

Contract Length and Fees

Scottish Power offers these tariffs for their customers, but you should always compare suppliers before deciding whether to switch.

Tariff Name

Tariff Type

Fixed Until

Exit Fees

Availability

Support Cancer Research

Online Fixed Saver August 2019 Fixed 31st August 2019 £30.00 per fuel Dual Fuel, Electricity Only or Gas Only
Online only
Online Fixed Price Energy August 2019 Fixed 31st August 2019 £30.00 per fuel Dual Fuel, Electricity Only or Gas Only
Digital only
Online Fix and Save August 2019 31st August 2019 £30.00 per fuel Dual Fuel, Electricity Only or Gas Only
Online only
Help Beat Cancer Fixed Saver August 2020 Fixed 31st August 2020 None Dual Fuel, Electricity Only or Gas Only
Online and Offline
Help Beat Cancer Fixed Price Energy August 2020 Fixed 31st August 2020 None Dual Fuel, Electricity Only or Gas Only
Digital and Offline
Help Beat Cancer Fix and Save Energy August 2020 Fixed 31st August 2020 None Dual Fuel, Electricity Only or Gas Only
Online and Offline
SMART Green Electric Vehicle August 2020 Fixed 31st August 2020 None Dual Fuel or Electricity Only
Digital only
Standard Variable N/A None Dual Fuel, Electricity Only or Gas Only
Online and offline

Scottish Power Reviews

Scottish Power has a poor reputation online, with only a 1-star rating on Trustpilot out of over 400 reviews. Only 3% of their reports are positive, and a massive 90% fall within the negative category.

Although online reviews aren’t always reliable, they should still be considered when choosing a new supplier.

Positive Scottish Power Review

Mo on Trustpilot:

I don’t know why people have such poor reviews of this company. I have been with ScottishPower for several years on and off depending on tariff deals they have had on offer. Never had a problem with direct debit or accuracy of bills.

Negative Scottish Power Review

Peter Oliver on Trustpilot:

Never again will I use Scottish power I had left them because of their attitude towards their customers and their prices. Now, I had left I am left with a huge bill of £716 pounds, and when I challenged them about it, they just replied that is what it is so now I have to pay them. Back monthly what a bunch of rip-offs they so do not use them.

Company Comparison

Company Bulb So Energy Affect Scottish Power
Overall Trustpilot Score ★★★★★ ★★★★★ ★★★★★
Discounts No No £15.75 per fuel per year No
The average cost for dual fuel three bedrooms home £82 £78 £90.00 £94.96
Positive Reviews on Trustpilot 92% Positive 86% Positive 86% Positive 2% Positive

Who Should Use the Company?

Scottish Power might be a good fit for customers that want the stability of a significant supplier. With a wide variety of tariffs to choose from.

 

Scottish Power Review
  • Price
  • Customer support
  • Range of services
2.33

Summary

Scottish Power is one of the ‘big six’ energy suppliers in the UK, who offer customers the stability of a massive company as well as a wide variety of services and tariffs.

Pros

  • A wide variety of services
  • Many tariffs to choose from
  • Offers boiler cover

Cons

  • Not as cost-effective as their competitors
  • 1-star rating on Trustpilot
  • Poor customer service according to reports