Robin Hood Energy unbiased review: How do they compare?


Robin Hood Energy


What’s in this review?

Also see: Robin hood for business

 

Are you thinking about switching to Robin Hood Energy?

Why not take a moment to check out this guide? It’ll tell you everything you need to know about Robin Hood Energy, as well as what their customers are saying.

Let’s dive in!

Introduction


Robin Hood Energy


Robin Hood Energy is a not-for-profit organisation that aims to provide affordable energy for those who need it most, with a supportive, helpful customer support team and a range of tariffs to choose from.

Costs and Fees

For an idea of the expenses, you might be able to expect from Robin Hood Energy, see the table below.

This is just a guide to be used loosely when comparing suppliers, rather than an exact quote as yours will need to be adjusted to match your needs.

Electricity Tariffs Quote

Name Unit rate TCR Standing charge Early termination fee Online discount Price per year
Robin Hood Energy Evergreen Elec Var 15.4036 p / kWh 17.03 p / kWh 19.98 p / day £0.00 22.50 £ / year
527.94 £ / year
Robin Hood Green Elec Fixed 14.3908 p / kWh 17.20 p / kWh 30.03 p / day £30.00 22.50 £ / year
533.22 £ / year
Robin Hood Energy Clean and Green Elec Fixed 15.1529 p / kWh 17.96 p / kWh 30.03 p / day £0.00 22.50 £ / year
556.85 £ / year

Gas Tariffs Quote

Name Unit rate TCR Standing charge Early termination fee Online discount Price per year
Robin Hood Energy Evergreen Gas Var 3.6078 p / kWh 4.12 p / kWh 22.85 p / day £0.00 22.50 £ / year
493.84 £ / year
Robin Hood Green Gas Fixed 3.3962 p / kWh 4.19 p / kWh 32.14 p / day £30.00 22.50 £ / year
502.36 £ / year
Robin Hood Energy Clean and Green Gas Fixed 3.5931 p / kWh 4.38 p / kWh 32.14 p / day £0.00 22.50 £ / year
525.98 £ / year

Core services & offering

As well as offering variable and fixed rate tariffs, customers of Robin Hood Energy can also benefit from these services and perks.

Smart Meters

A smart meter can digitally send meter readings to your energy supplier, so they can charge you for the energy you use rather than trying to guess.

This means an end to estimated billing, plus with an in-home monitor, you can track your usage to understand your energy and lower your monthly costs.

✔Have more control over your energy costs
✔Keep an eye on which appliances cost the most
✔Flexibility to top up
✔Your smart meter can warn you when you are approaching a credit limit

Pay as you Go

The Robin Hood pay as you go service allows you to pay for your energy in advance, just like a pay as you go phone. For some, this fits in better with their finances and means that you can build up credit for when your energy costs will be increased, like in the winter.

✔Top up online or in a shop
✔Only pay for the energy as you use it when you use it
✔Keep track of your energy use
✔Get a smart meter for your home

Customer Support

When it comes to customer support, Robin Hood Energy have had excellent reviews on Trustpilot. Many of these positive reviews say that the staff is helpful, friendly and polite, while some of the negative reviews say that the customer support team are inexperienced or do not have the authority to fix problems.

This can happen for a variety of reasons, however, and does not necessarily guarantee you will have the same experiences.

Positive Customer Support Review

JB on Trustpilot:

Call centre staff very friendly, helpful and efficient.

Negative Customer Support Review

Mr David Maran on Trustpilot:

Been paying them regularly only to now have found out they didn’t take over the gas correctly. Absolute mess up. Spent over 22 hours on the phone to them and E-on arguing who’s fault it is. Only 22 hours later robin hood admits they messed up. The service is excellent apart from this.

Contract Length and Fees

Name

Fuel

Meter Type

Payment Method

Robin Hood Energy Evergreen Electricity Single rate On receipt of your bill
Robin Hood Energy Evergreen Electricity Single rate Monthly Direct Debit
Robin Hood Energy Clean and Green Electricity Single rate On receipt of your bill
Robin Hood Energy Clean and Green Electricity Single rate Monthly Direct Debit
Robin Hood Green Electricity Single rate On receipt of your bill
Robin Hood Green Electricity Single rate Monthly Direct Debit
Evergreen PAYG Electricity Single rate Prepayment
Robin Hood Energy Evergreen E7 Electricity Two rates (Economy 7) On receipt of your bill
Robin Hood Energy Evergreen E7 Electricity Two rates (Economy 7) Monthly Direct Debit
Robin Hood Energy Clean and Green E7 Electricity Two rates (Economy 7) On receipt of your bill
Robin Hood Energy Clean and Green E7 Electricity Two rates (Economy 7) Monthly Direct Debit
Robin Hood Green E7 Electricity Two rates (Economy 7) On receipt of your bill
Robin Hood Green E7 Electricity Two rates (Economy 7) Monthly Direct Debit
Evergreen E7 PAYG Electricity Two rates (Economy 7) Prepayment
Robin Hood Energy Evergreen Gas Credit On receipt of your bill
Robin Hood Energy Evergreen Gas Credit Monthly Direct Debit
Robin Hood Energy Clean and Green Gas Credit On receipt of your bill
Robin Hood Energy Clean and Green Gas Credit Monthly Direct Debit
Robin Hood Green Gas Credit On receipt of your bill
Robin Hood Green Gas Credit Monthly Direct Debit
Evergreen PAYG Gas Prepayment Prepayment

Robin Hood Energy Reviews

Robin Hood Energy generally has a very positive online reputation, with a 4-star rating from over 1,000 reviews on Trustpilot. Some of the negative reviews state that while the staff is very friendly, there are sometimes issues that are difficult to rectify, which can be very frustrating.

Although online reviews aren’t always accurate, they should still be taken into consideration while deciding whether to switch energy suppliers.

Positive Robin Hood Energy Review

Trevor on Trustpilot:

Easy to switch. Saving money and supporting an ethical company.

Negative Robin Hood Energy Review

J. Dillon on Trustpilot:

The staff have never been unreasonable or rude. Indeed they have been friendly and helpful both by email and on the phone, but no-one seems able to find out exactly what has gone wrong and put it right. It is extremely frustrating.

Company Comparison

Company Bulb Energy So Energy Affect Robin Hood Energy
Overall Trustpilot Score ★★★★★ ★★★★★ ★★★★★ ★★★★
Discounts No No £15.75 per fuel per year £22.50 a year online discount
The average cost for dual fuel three bedrooms home £82 £78 £90.00 £85.14
Positive Reviews on Trustpilot 92% Positive 86% Positive 86% Positive 66% Positive

Who Should Use the Company?

Robin Hood Energy might be a good fit for customers that want to benefit from their cost-effective prices, discounts and high customer rating.

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Robin Hood Energy Review
  • Price
  • Range of services
  • Customer support
3.33

Summary

Robin Hood Energy is one of the only not for profit energy companies in the market, and customers can benefit from their wide range of tariff options, free smart meters and competitive pricing.

Pros

  • 4-star rating on Trustpilot
  • Cost-effective
  • Not for profit organisation

Cons

  • They still have some areas to improve on like training
  • Aren’t as competitively priced as their competitors