PFP Energy unbiased review: How do they compare?


PFP Energy


What’s in this review?

 

Are you looking for a more straightforward way of getting your energy, from a highly rated independent energy company?

PFP might be the best choice for you.

Check out this guide, which will tell you everything you need to know about PFP and what their customers are saying.

Introduction


PFP Energy screenshot


Launched in 2015, PFP Energy claims to make energy simple, only offering one fixed tariff and one variable tariff.

PFP was rated highly in both of the Which? Energy Surveys, coming in third place in one year and second place in the other, thanks to its accuracy, clarity and value for money.

And that’s not all.

Many customers have said that PFP is a fresh breath of air in an otherwise confusing industry.

Costs and Fees

For an idea of how much your electricity could cost, take a look at the table below.

This is only an estimate and does not necessarily guarantee what your costs will be, but it does serve as a loose guide for when you are comparing suppliers.

Tariff Name Tariff Type Estimated annual cost (Electricity)
Together – August 2019 – fixed E3 Fixed price tariff £580.65 Clear Together Variable price tariff £609.51 E7 Together – August 2019 – fixed E3 Fixed price tariff N/A

Customer Support

When it comes to customer support, PFP has many 5-star reviews from their customers.

Many of the 60% of positive reviews are concerning their excellent customer service. Which many have said is helpful and polite and that it makes up for any technical issues they might encounter.

Positive Customer Support Review

GW on Trustpilot:

Amazing customer service. I could not rate their efforts more highly. Complex problems no other utility supplier could, or wanted to, sort out was supervised and progressed superbly by a PFP energy team member called Anthony Hart. Thank you.

Negative Customer Support Review

Clive Foxley on Trustpilot:

Poor administration, incompetent staff and a system that doesn’t work. Despite many attempts, we still receive letters asking for payments which are not our responsibility. Also curious to know why energy companies underestimate monthly payments before the contract is signed.

Contract Length and Fees

For an idea of the tariffs, you can expect from PFP, check out the tables below.

They offer three types of tariffs, fixed, variable and a separate tariff for those who have an Economy7 meter.

Fixed: This means that the cost of your energy per unit is set.

Variable: Variable tariffs mean that the cost of your energy will increase and decrease depending on the wholesale market.

This cost can be affected by many things such as current events and the time of year.

This could mean savings on your energy during the summer.

But often these prices rise around winter when more people are using their electricity and gas.

Economy7: This is a specific meter to ensure that the cost of your energy at night is less expensive than in the day.

PFP Energy Review


PFP is currently enjoying a high rating on Trustpilot, with 4-stars out of 5 and almost 2,000 reviews for the company.

Although online reviews aren’t always reliable, it is still essential to consider them when deciding whether to switch suppliers, good or bad.

Check this out:

Positive PFP Energy Review

Mr James Hamilton on Trustpilot: The transfer was very smooth and straightforward, PFP energy handled everything from start to finish taking out all the stress and hassle from me.

Negative PFP Energy Review

Helyn Wells on Trustpilot: I can only repeat what others have said earlier. The level of incompetence when it comes to paying your final bill at the end of contract beggars belief. Harassing debt collection letters and texts, charges added to the bill, complaint emails unanswered, holding on for decades for someone to answer the phone.

Company Comparison

Company Bulb So Energy Affect PFP Energy
Overall Trustpilot Score ★★★★★ ★★★★★ ★★★★★ ★★★★
Discounts No No £15.75 per fuel per year £50 a year by paying with direct debit
£40 a year by going paperless
The average cost for dual fuel three bedrooms home £82 £78 £90.00 £48.38 (Electricity only)
Positive Reviews on Trustpilot 92% Positive 86% Positive 86% Positive 60% Positive

Who Should Use the Company?

PFP might be a good fit for customers that value customer service. And want to benefit from having a choice between fixed and variable tariffs.

Ready to compare? Take a look at the form at the top of the page.

 

PFP Review
  • Price
  • Range of services
  • Customer support
3.33

Summary

PFP is a refreshing company in an industry that can be repetitive, offering a simple choice of two main tariffs either variable or fixed. Their excellent customer service has been praised by their customers time and time again, plus it was rated in the top 3 of energy companies by Which?.

Pros

  • Excellent value for money
  • Great customer service
  • Simple information

Cons

  • Not a wide range of services
  • Does not appear to be offering smart meters to customers