Octopus Energy unbiased review: How do they compare?


Octopus Energy


What’s in this review?

 

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Introduction


Octopus Energy screenshot


Octopus only joined the domestic energy market in 2016, but they built their first solar generation plant in 2011. Since then, they have built 154 solar farms in the UK and 66 projects in France.

They want to provide customers with a transparent and honest experience, doing away with long calls to call centres, letters piling up and renewable energy.

Costs and Fees

For an idea of the costs, you might need to expect from Octopus Energy, see the table below.

This is based on a medium use household of three bedrooms, with three to four people living there.

Flexible Octopus Octopus 12M Fixed Super Green Octopus
£77.76 £81.16 £85.71
100% renewable energy 100% renewable energy 100% renewable energy
Variable Fixed Fixed

Core services & offering

✔Octopus is the UK’s largest investor in solar farms
✔5-star rating on Trustpilot
✔Offers true green tariffs
✔Octopus has built 154 solar farms in the UK
✔Offers smart meters
✔Lots of tariffs to choose from

Customer Support

Octopus Energy seems to have excellent customer service, according to the hundreds of positive reviews and only 2% of the total reviews have been designated 1-star.

Positive Customer Support Review

David Nash on Trustpilot:

I just received excellent service from Octopus; I had a couple of queries, so I emailed Octopus customer services who responded promptly and answered my questions completely. Only wish another company would offer the same level of service. Well done Octopus.

Negative Customer Support Review

Tony G on Trustpilot:

Having received a telephone call from Octopus trying to persuade me to switch suppliers I have been on their site to check the figures which I was quoted, but could not find them among the myriad of tariffs listed. I was tempted to switch, but I am so glad that I decided that I would first do a more thorough comparison with my current supplier before so doing.

Contract Length and Fees

Octopus offers a lot of tariffs for their customers which you can see in the tables below as well as the unit rate and standing charges.

For a more compacted view of their main tariffs and costs, see the costs and fees section above.

Neighbourly Octopus 12 months Fixed May 2018

Tariff
Electricity
Unit rate: 14.33p per kWh
Standing charge: 19.62p per kWh
Gas
Unit rate: 3.33p per kWh
Standing charge: 18.90p a day
Eco 7 electricity
Night unit rate: 9.20p a kWh
Day unit rate: 15.80p a kWh
Standing charge: 19.62p a day

 

Arsenal Green Octopus Fixed 12 months May 2018

Helpful Octopus 24 months Fixed May 2018

Tariff Tariff
Electricity Electricity
Unit rate: 14.78p per kWh Unit rate: 14.49p per kWh
Standing charge: 21.00p a day Standing charge: 26.09p a day
Gas Gas
Unit rate: 3.22p per kWh Unit rate: 3.22p per kWh
Standing charge: 18.90p a day Standing charge: 26.09p a day
Eco 7 electricity Eco 7 electricity
Night unit rate: 9.57p per kWh Night unit rate: 9.38p per kWh
Day unit rate: 16.43p per kWh Day unit rate: 16.11p per kWh
Standing charge: 21.00p a day Standing charge: 26.09p a day

 

Ittria

12 months Fixed May 2018

One Utility Bill Tenant Tariff May 2018

Tariff Tariff
Electricity Electricity
Unit rate: 16.23p per kWh Unit rate: 15.94p per kWh
Standing charge: 21.17p a day Standing charge: 20.79p a day
Gas Gas
Unit rate: 3.61p per kWh Unit rate: 3.55p per kWh
Standing charge: 21.17p a day Standing charge: 20.79p a day
Eco 7 electricity Eco 7 electricity
Night unit rate: 10.50p per kWh Night unit rate: 10.31p per kWh
Day unit rate: 18.04p per kWh Day unit rate: 17.71p per kWh
Standing charge: 21.17p a day Standing charge: 20.79p a day

 

Octopus 12 months Fixed May 2018

Super Green Octopus Fixed 12 months May 2018

Tariff Tariff
Electricity Electricity
Unit rate: 14.49p per kWh Unit rate: 14.78p per kWh
Standing charge: 18.90p a day Standing charge: 21.00p a day
Gas Gas
Unit rate: 3.22p per kWh Unit rate: 3.54p per kWh
Standing charge: 18.90p a day Standing charge: 18.90p a day
Eco 7 electricity Eco 7 electricity
Night unit rate: 9.38p per kWh Night unit rate: 9.57p per kWh
Day unit rate: 16.11p per kWh Day unit rate: 16.43p per kWh
Standing charge: 18.90p a day Standing charge: 21.00p a day

 

acasa Green Octopus Fixed 12 months May 2018

Flexible Octopus June 2018

Tariff Tariff
Electricity Electricity
Unit rate: 15.97p per kWh Unit rate: 14.42p per kWh
Standing charge: 22.68p a day Standing charge: 18.04p a day
Gas Gas
Unit rate: 3.49p per kWh Unit rate: 2.99p per kWh
Standing charge: 20.41p a day Standing charge: 16.80p a day
Eco 7 electricity Eco 7 electricity
Night unit rate: 10.33p per kWh Night unit rate: 8.70p per kWh
Day unit rate: 17.75p per kWh Day unit rate: 15.89p per kWh
Standing charge: 22.68p a day Standing charge: 19.09p a day

Customer Reputation

Octopus Energy has an overwhelmingly positive customer reputation, with an excellent 5-star rating based on just over 3,000 reviews. 91% of these reviews are positive, with only 2% negative and the rest falling somewhere in the middle.

Some of the negative reviews seem to be one-off situations, so it does not guarantee that you will share the same experience as these reviewers.

Positive Octopus Energy Review

Matt on Trustpilot:

I fully recommend Octopus to anyone wanting to break away from the bigger energy companies. Setting up my account was easy and hassle-free. The monthly statements and layout of my online account are simple and straightforward.

Negative Octopus Energy Review

Sushil Bansal on Trustpilot:

One of my worst ever experiences with an energy company. I am waiting for a smart meter at my place for nearly four months now. The first time engineers showed up with a wrong meter. The second time they even did not bother to come. I took half day twice for these visits.

Comparing this company to other companies

Company Bulb So Energy Affect Octopus Energy
Overall Trustpilot Score ★★★★★ ★★★★★ ★★★★★ ★★★★★
Discounts No No £15.75 per fuel per year No
The average cost for dual fuel three bedrooms home £82 £78 £90.00 £77.76
Positive Reviews on Trustpilot 92% Positive 86% Positive 86% Positive 91% Positive

Who Should Use the Company?

Octopus Energy would be a great fit for customers that care about renewable energy, who want to save valuable pounds and pence on their monthly bill and benefit from their excellent customer service.

 

Octopus Energy
  • Price
  • Range of services
  • Customer support
4.33

Summary

Octopus Energy is one of the most popular independent energy suppliers in the UK, who has also funded 40% of the countries large-scale solar, which they say could generate enough energy for 1 million homes. Along with their 5-star rating, according to Trustpilot, the tariffs they offer are cost-effective, and their customer service is excellent.

Pros

  • Excellent value for money
  • 5-star rating on Trustpilot
  • Renewable energy

Cons

  • Lots of tariffs can be confusing
  • Some customers have claimed that prices are too high