Octopus Energy unbiased review: How do they compare?

What’s in this review?

Are you considering a switch to Octopus energy after seeing their 5-star rating on Trustpilot?

Wait!

Before you decide, check out this guide.

Introduction

Octopus only joined the domestic energy market in 2016, but they built their first solar generation plant in 2011. Since then, they have built 154 solar farms in the UK and 66 projects in France.

They want to provide customers with a transparent and honest experience, doing away with long calls to call centres, letters piling up and renewable energy.

Costs and Fees

For an idea of the costs, you might need to expect from Octopus Energy, see the table below.

This is based on a medium use household of three bedrooms, with three to four people living there.

Core services & offering

✔Octopus is the UK’s largest investor in solar farms
✔5-star rating on Trustpilot
✔Offers true green tariffs
✔Octopus has built 154 solar farms in the UK
✔Offers smart meters
✔Lots of tariffs to choose from

Customer Support

Octopus Energy seems to have excellent customer service, according to the hundreds of positive reviews and only 2% of the total reviews have been designated 1-star.

Positive Customer Support Review

David Nash on Trustpilot:

I just received excellent service from Octopus; I had a couple of queries, so I emailed Octopus customer services who responded promptly and answered my questions completely. Only wish another company would offer the same level of service. Well done Octopus.

Negative Customer Support Review

Tony G on Trustpilot:

Having received a telephone call from Octopus trying to persuade me to switch suppliers I have been on their site to check the figures which I was quoted, but could not find them among the myriad of tariffs listed. I was tempted to switch, but I am so glad that I decided that I would first do a more thorough comparison with my current supplier before so doing.

Contract Length and Fees

Octopus offers a lot of tariffs for their customers which you can see in the tables below as well as the unit rate and standing charges.

For a more compacted view of their main tariffs and costs, see the costs and fees section above.

Customer Reputation

Octopus Energy has an overwhelmingly positive customer reputation, with an excellent 5-star rating based on just over 3,000 reviews. 91% of these reviews are positive, with only 2% negative and the rest falling somewhere in the middle.

Some of the negative reviews seem to be one-off situations, so it does not guarantee that you will share the same experience as these reviewers.

Positive Octopus Energy Review

Matt on Trustpilot:

I fully recommend Octopus to anyone wanting to break away from the bigger energy companies. Setting up my account was easy and hassle-free. The monthly statements and layout of my online account are simple and straightforward.

Negative Octopus Energy Review

Sushil Bansal on Trustpilot:

One of my worst ever experiences with an energy company. I am waiting for a smart meter at my place for nearly four months now. The first time engineers showed up with a wrong meter. The second time they even did not bother to come. I took half day twice for these visits.

Comparing this company to other companies

Who Should Use the Company?

Octopus Energy would be a great fit for customers that care about renewable energy, who want to save valuable pounds and pence on their monthly bill and benefit from their excellent customer service.