What’s in this review?
Are you considering a switch to Octopus energy after seeing their 5-star rating on Trustpilot?
Wait!
Before you decide, check out this guide.
Introduction
Octopus only joined the domestic energy market in 2016, but they built their first solar generation plant in 2011. Since then, they have built 154 solar farms in the UK and 66 projects in France.
They want to provide customers with a transparent and honest experience, doing away with long calls to call centres, letters piling up and renewable energy.
Costs and Fees
For an idea of the costs, you might need to expect from Octopus Energy, see the table below.
This is based on a medium use household of three bedrooms, with three to four people living there.
Flexible Octopus | Octopus 12M Fixed | Super Green Octopus |
£77.76 | £81.16 | £85.71 |
100% renewable energy | 100% renewable energy | 100% renewable energy |
Variable | Fixed | Fixed |
Core services & offering
✔Octopus is the UK’s largest investor in solar farms
✔5-star rating on Trustpilot
✔Offers true green tariffs
✔Octopus has built 154 solar farms in the UK
✔Offers smart meters
✔Lots of tariffs to choose from
Customer Support
Octopus Energy seems to have excellent customer service, according to the hundreds of positive reviews and only 2% of the total reviews have been designated 1-star.
Positive Customer Support Review
I just received excellent service from Octopus; I had a couple of queries, so I emailed Octopus customer services who responded promptly and answered my questions completely. Only wish another company would offer the same level of service. Well done Octopus.
Negative Customer Support Review
Having received a telephone call from Octopus trying to persuade me to switch suppliers I have been on their site to check the figures which I was quoted, but could not find them among the myriad of tariffs listed. I was tempted to switch, but I am so glad that I decided that I would first do a more thorough comparison with my current supplier before so doing.
Contract Length and Fees
Octopus offers a lot of tariffs for their customers which you can see in the tables below as well as the unit rate and standing charges.
For a more compacted view of their main tariffs and costs, see the costs and fees section above.
Neighbourly Octopus 12 months Fixed May 2018 |
|
Tariff | |
Electricity | |
Unit rate: | 14.33p per kWh |
Standing charge: | 19.62p per kWh |
Gas | |
Unit rate: | 3.33p per kWh |
Standing charge: | 18.90p a day |
Eco 7 electricity | |
Night unit rate: | 9.20p a kWh |
Day unit rate: | 15.80p a kWh |
Standing charge: | 19.62p a day |
Arsenal Green Octopus Fixed 12 months May 2018 |
Helpful Octopus 24 months Fixed May 2018 |
|||
Tariff | Tariff | |||
Electricity | Electricity | |||
Unit rate: | 14.78p per kWh | Unit rate: | 14.49p per kWh | |
Standing charge: | 21.00p a day | Standing charge: | 26.09p a day | |
Gas | Gas | |||
Unit rate: | 3.22p per kWh | Unit rate: | 3.22p per kWh | |
Standing charge: | 18.90p a day | Standing charge: | 26.09p a day | |
Eco 7 electricity | Eco 7 electricity | |||
Night unit rate: | 9.57p per kWh | Night unit rate: | 9.38p per kWh | |
Day unit rate: | 16.43p per kWh | Day unit rate: | 16.11p per kWh | |
Standing charge: | 21.00p a day | Standing charge: | 26.09p a day |
Ittria12 months Fixed May 2018 |
One Utility Bill Tenant Tariff May 2018 |
|||
Tariff | Tariff | |||
Electricity | Electricity | |||
Unit rate: | 16.23p per kWh | Unit rate: | 15.94p per kWh | |
Standing charge: | 21.17p a day | Standing charge: | 20.79p a day | |
Gas | Gas | |||
Unit rate: | 3.61p per kWh | Unit rate: | 3.55p per kWh | |
Standing charge: | 21.17p a day | Standing charge: | 20.79p a day | |
Eco 7 electricity | Eco 7 electricity | |||
Night unit rate: | 10.50p per kWh | Night unit rate: | 10.31p per kWh | |
Day unit rate: | 18.04p per kWh | Day unit rate: | 17.71p per kWh | |
Standing charge: | 21.17p a day | Standing charge: | 20.79p a day |
Octopus 12 months Fixed May 2018 |
Super Green Octopus Fixed 12 months May 2018 |
|||
Tariff | Tariff | |||
Electricity | Electricity | |||
Unit rate: | 14.49p per kWh | Unit rate: | 14.78p per kWh | |
Standing charge: | 18.90p a day | Standing charge: | 21.00p a day | |
Gas | Gas | |||
Unit rate: | 3.22p per kWh | Unit rate: | 3.54p per kWh | |
Standing charge: | 18.90p a day | Standing charge: | 18.90p a day | |
Eco 7 electricity | Eco 7 electricity | |||
Night unit rate: | 9.38p per kWh | Night unit rate: | 9.57p per kWh | |
Day unit rate: | 16.11p per kWh | Day unit rate: | 16.43p per kWh | |
Standing charge: | 18.90p a day | Standing charge: | 21.00p a day |
acasa Green Octopus Fixed 12 months May 2018 |
Flexible Octopus June 2018 |
|||
Tariff | Tariff | |||
Electricity | Electricity | |||
Unit rate: | 15.97p per kWh | Unit rate: | 14.42p per kWh | |
Standing charge: | 22.68p a day | Standing charge: | 18.04p a day | |
Gas | Gas | |||
Unit rate: | 3.49p per kWh | Unit rate: | 2.99p per kWh | |
Standing charge: | 20.41p a day | Standing charge: | 16.80p a day | |
Eco 7 electricity | Eco 7 electricity | |||
Night unit rate: | 10.33p per kWh | Night unit rate: | 8.70p per kWh | |
Day unit rate: | 17.75p per kWh | Day unit rate: | 15.89p per kWh | |
Standing charge: | 22.68p a day | Standing charge: | 19.09p a day |
Customer Reputation
Octopus Energy has an overwhelmingly positive customer reputation, with an excellent 5-star rating based on just over 3,000 reviews. 91% of these reviews are positive, with only 2% negative and the rest falling somewhere in the middle.
Some of the negative reviews seem to be one-off situations, so it does not guarantee that you will share the same experience as these reviewers.
Positive Octopus Energy Review
I fully recommend Octopus to anyone wanting to break away from the bigger energy companies. Setting up my account was easy and hassle-free. The monthly statements and layout of my online account are simple and straightforward.
Negative Octopus Energy Review
One of my worst ever experiences with an energy company. I am waiting for a smart meter at my place for nearly four months now. The first time engineers showed up with a wrong meter. The second time they even did not bother to come. I took half day twice for these visits.
Comparing this company to other companies
Company | Bulb | So Energy | Affect | Octopus Energy |
Overall Trustpilot Score | ★★★★★ | ★★★★★ | ★★★★★ | ★★★★★ |
Discounts | No | No | £15.75 per fuel per year | No |
The average cost for dual fuel three bedrooms home | £82 | £78 | £90.00 | £77.76 |
Positive Reviews on Trustpilot | 92% Positive | 86% Positive | 86% Positive | 91% Positive |
Who Should Use the Company?
Octopus Energy would be a great fit for customers that care about renewable energy, who want to save valuable pounds and pence on their monthly bill and benefit from their excellent customer service.
Octopus Energy
Summary
Octopus Energy is one of the most popular independent energy suppliers in the UK, who has also funded 40% of the countries large-scale solar, which they say could generate enough energy for 1 million homes. Along with their 5-star rating, according to Trustpilot, the tariffs they offer are cost-effective, and their customer service is excellent.
Pros
- Excellent value for money
- 5-star rating on Trustpilot
- Renewable energy
Cons
- Lots of tariffs can be confusing
- Some customers have claimed that prices are too high