Lumo Energy unbiased review: How do they compare?


What’s in this review?


Interested in using just an app to manage your energy?

Lumo can offer you just that, and an unbiased view of all the other tariffs provided by other suppliers out there.

Yes, really.

Let’s take a look and see what Lumo’s customers are saying about them.



Originally a price comparison site, Lumo found out that switching providers can be frustrating, confusing and inconvenient. Lumo decided to launch their own simple dual fuel tariff, which can be managed exclusively through the Lumo app.

They claim to offer customers transparency and an unbiased view of available tariffs.

Costs, Contract Lengths & Fees

Unfortunately, the Lumo App-only tariff is only available in some areas of the UK.

To see if the tariff is available in your area and how much it might cost you, click here.

The app-only energy tariff

  • One year fixed rate
  • 33% green electricity
  • Dual fuel only
  • Online help centre
  • Discount with smart meter installation

Core services & offering

✔Lumo use an independent price comparison tool to help you make the right choice
✔App only, so no long phone calls or countless emails
✔Use your app to manage your account, view your bills and get help from the online help centre
✔Get a smart meter within the first six months of your contract

Customer Support

Out of Lumo’s current 17 reviews, 59% of them are positive, 24% are negative, and the rest fall somewhere in the middle.

Although online reviews aren’t always valid or precise, you should still take a look at them before making any big decisions about your energy supplier.

Positive Customer Support Review

Michael Kennedy on Trustpilot:

The swap to Lumo App was very smooth, and I was given plenty of communication every step of the way. The app itself is straightforward to use and modern looking. Very pleased

Negative Customer Support Review

Paul on Trustpilot:

They have no idea of what customer service is – not providing a number, or any immediate response mechanism (e.g., online chat) seems odd to the point of being rude – shows how much they value customer service and therefore value their customers.

Lumo Reviews

As Lumo only currently has 17 reviews on Trustpilot, it is hard to say if their ratings paint an accurate picture of the energy company, however, so far they have a stellar 4-star rating.

Positive Lumo Review

Virginia on Trustpilot:

Had a very bad experience with EDF who I will never deal with again. Lumo is an excellent company with a very simple to use the app. I know exactly where I am with Lumo and am very pleased I switched to them.

Negative Lumo Review

R. George on Trustpilot:

I can’t contact them in any way, their online form won’t send, and they have no telephone number. How can anyone communicate with them if they have an issue? Disgraceful service.

Company Comparison

Company Bulb So Energy Affect Lumo Energy
Overall Trustpilot Score ★★★★★ ★★★★★ ★★★★★ ★★★
Discounts No No £15.75 per fuel per year Discount with a smart meter
The average cost for dual fuel three bedrooms home £82 £78 £90.00 Unknown
Positive Reviews on Trustpilot 92% Positive 86% Positive 86% Positive 59% Positive

Who Should Use the Company?

Lumo might be an excellent fit for individuals that would like to try managing their energy account entirely via their simple app.


Lumo Review
  • Customer support
  • Range of services
  • Easy to contact


As Lumo is only available in some regions of the UK, there aren’t many reviews to take into consideration when gauging how Lumo matches up against its competitors. As an independent price comparison website, Lumo will show you the best tariffs for you, regardless of whether they offer it.


  • Simple one tariff to choose from
  • High rating on Trustpilot


  • According to Trustpilot, it is hard to get in touch with the Lumo team
  • Not a wide variety of services
  • Only available in certain areas of the UK