Green Star Energy unbiased review: How do they compare?


Green Star Energy


What’s in this review?

 

Are you considering switching suppliers?

Take a look at the tariffs Green Star Energy can offer you, plus check out what their customers are saying.

Let’s dive in!

Introduction


Green Star Energy screenshot


Launched in 2013, Green Star Energy aims to provide a new and fresh approach to energy. As an independent supplier, they can afford to keep an eye on the market and provide their customers with lower costs.

They claim that renewable energy isn’t a second thought for them, which is why their green energy tariff is 100% renewable and affordable.

Costs, Contract Lengths & Fees

For an idea of the estimated costs, you can expect from Green Star Energy, see the table below.

They can offer you not only variable rate tariffs but also fixed rate tariffs which can fix your costs for up to 4 years.

Fixed: A fixed rate means that the cost of your energy is fixed, usually for a certain amount of time.

Variable: Variable rates mean that the cost of your energy increases and decreases as the wholesale energy market does, meaning that you could potentially make some savings on your monthly bill.

Product name Unlimited Tariff Rate Watch Pay As You Go Rate Saver + Perks
Dual fuel discount
Fixed price bills
Fixed terms in months 12 months 12,18, 24 & 36 months 12 months
Online account management
Additional customer benefits
Average monthly bill** £110.75 £92.42 £85.42 from £99.17 £95.42

Core services & offering

As well as providing their customers with energy and various tariffs depending on your needs, they can also offer you these benefits.

Green Star Perks

Green Star Energy has a reward system for customers on specific tariffs.

When you are on this programme, Green Star Energy will start giving you points every three months, which you can redeem for products.

You will also get a power bank for your gadgets.

Tariff Points, Initially Points, Quarterly
Rate Saver 12M + Perks 5000 1000
Rate Saver 18M or 24M + Perks 5000 1000
Perks and Green Saver 5000 1000
Perks and Unlimited 5000 1000
Joining Perks mid-contract 1000 500
  • Get a reward for switching
  • Earn Perks points every three months
  • Redeem points for smart products and gift cards

Customer Support

When it comes to customer support, Green Star Energy has mixed reviews. Some customers state that they had had no issues with Green Star Energy, especially when it came to switching suppliers, but others have said they have run into problems further down the line.

Positive Customer Support Review

Cathryn Brooks on Trustpilot:

The process was very easy and I have received good customer support.

Negative Customer Support Review

Aden Fawcett on Trustpilot:

I agree with the other people who are complaining the services are a sham the customer service is diabolical. After stating that I would be moving accounts to another supplier, I was informed that I could not move as we owed money even though we pay by DD and they had not sent an estimated or actual bill.

Green Star Energy Reviews

Green Star Energy has an average 3-star rating on Trustpilot, with 44% positive reviews, 32% negative and the rest in the middle.

They have been praised for the ease that customers experienced switching providers to them, however, once customers have wanted to switch away, they have been running into problems.

Although online reviews aren’t always accurate, you should still consider them when deciding which supplier you want to switch to.

Positive Green Star Energy Review

Diane on Trustpilot:

Very easy switch over. No supply interruptions. Courteous and helpful staff when I rang about having two accounts set-up.

Negative Green Star Energy Review

Rob Nixon on Trustpilot:

We have also left GreenStar Energy and why they say it may take up to 6 weeks to do it, is because the moment you say you are leaving they put you on their premium Tariff which is their highest charging rate. It’s to squeeze every last penny out of you before you leave them.

Company Comparison

Company Bulb So Energy Affect Green Star Energy
Overall Trustpilot Score ★★★★★ ★★★★★ ★★★★★ ★★★
Discounts No No £15.75 per fuel per year Dual fuel discount
The average cost for dual fuel three bedrooms home £82 £78 £90.00 £85.42
Positive Reviews on Trustpilot 92% Positive 86% Positive 86% Positive 44% Positive

Who Should Use the Company?

Finally, Green Star Energy is an excellent fit for customers that would like to benefit from the perks from this supplier as they are getting their energy at a discount rate.

 

Green Star Energy Review
  • Price
  • Range of services
  • Customer support
3.33

Summary

Green Star Energy is a great fit for customers that would like to benefit from the perks from this supplier as they are getting their energy at a discount rate.

Pros

  • Competitively priced
  • Rewards for customers
  • Discounts

Cons

  • Mixed ratings on Trustpilot