What’s in this review?
Are you considering switching suppliers?
Take a look at the tariffs Green Star Energy can offer you, plus check out what their customers are saying.
Let’s dive in!
Launched in 2013, Green Star Energy aims to provide a new and fresh approach to energy. As an independent supplier, they can afford to keep an eye on the market and provide their customers with lower costs.
They claim that renewable energy isn’t a second thought for them, which is why their green energy tariff is 100% renewable and affordable.
Costs, Contract Lengths & Fees
For an idea of the estimated costs, you can expect from Green Star Energy, see the table below.
They can offer you not only variable rate tariffs but also fixed rate tariffs which can fix your costs for up to 4 years.
Fixed: A fixed rate means that the cost of your energy is fixed, usually for a certain amount of time.
Variable: Variable rates mean that the cost of your energy increases and decreases as the wholesale energy market does, meaning that you could potentially make some savings on your monthly bill.
|Product name||Unlimited Tariff||Rate Watch||Pay As You Go||Rate Saver + Perks|
|Dual fuel discount||✔||✔||✗||✔||✔|
|Fixed price bills||✔||✔||✗||✔||✔|
|Fixed terms in months||12 months||✗||✗||12,18, 24 & 36 months||12 months|
|Online account management||✔||✔||✔||✔||✔|
|Additional customer benefits||✗||✗||✗||✔||✔|
|Average monthly bill**||£110.75||£92.42||£85.42||from £99.17||£95.42|
Core services & offering
As well as providing their customers with energy and various tariffs depending on your needs, they can also offer you these benefits.
Green Star Perks
Green Star Energy has a reward system for customers on specific tariffs.
When you are on this programme, Green Star Energy will start giving you points every three months, which you can redeem for products.
You will also get a power bank for your gadgets.
|Tariff||Points, Initially||Points, Quarterly|
|Rate Saver 12M + Perks||5000||1000|
|Rate Saver 18M or 24M + Perks||5000||1000|
|Perks and Green Saver||5000||1000|
|Perks and Unlimited||5000||1000|
|Joining Perks mid-contract||1000||500|
- Get a reward for switching
- Earn Perks points every three months
- Redeem points for smart products and gift cards
When it comes to customer support, Green Star Energy has mixed reviews. Some customers state that they had had no issues with Green Star Energy, especially when it came to switching suppliers, but others have said they have run into problems further down the line.
Positive Customer Support Review
The process was very easy and I have received good customer support.
Negative Customer Support Review
I agree with the other people who are complaining the services are a sham the customer service is diabolical. After stating that I would be moving accounts to another supplier, I was informed that I could not move as we owed money even though we pay by DD and they had not sent an estimated or actual bill.
Green Star Energy Reviews
Green Star Energy has an average 3-star rating on Trustpilot, with 44% positive reviews, 32% negative and the rest in the middle.
They have been praised for the ease that customers experienced switching providers to them, however, once customers have wanted to switch away, they have been running into problems.
Although online reviews aren’t always accurate, you should still consider them when deciding which supplier you want to switch to.
Positive Green Star Energy Review
Very easy switch over. No supply interruptions. Courteous and helpful staff when I rang about having two accounts set-up.
Negative Green Star Energy Review
We have also left GreenStar Energy and why they say it may take up to 6 weeks to do it, is because the moment you say you are leaving they put you on their premium Tariff which is their highest charging rate. It’s to squeeze every last penny out of you before you leave them.
|Company||Bulb||So Energy||Affect||Green Star Energy|
|Overall Trustpilot Score||★★★★★||★★★★★||★★★★★||★★★|
|Discounts||No||No||£15.75 per fuel per year||Dual fuel discount|
|The average cost for dual fuel three bedrooms home||£82||£78||£90.00||£85.42|
|Positive Reviews on Trustpilot||92% Positive||86% Positive||86% Positive||44% Positive|
Who Should Use the Company?
Finally, Green Star Energy is an excellent fit for customers that would like to benefit from the perks from this supplier as they are getting their energy at a discount rate.
Green Star Energy Review
Green Star Energy is a great fit for customers that would like to benefit from the perks from this supplier as they are getting their energy at a discount rate.
- Competitively priced
- Rewards for customers
- Mixed ratings on Trustpilot