Green Network Energy unbiased review: How do they compare?


Green Network Energy


What’s in this review?

 

Are you considering a switch to Green Network Energy?

Take a look at this guide which will tell you everything you need to know about this independent Italian energy supplier.

Introduction


Green Network Energy screenshot


An Italian energy company, Green Network Energy was founded in 2003 by two ambitious entrepreneurs with a goal to challenge the Italian energy market and do things better with passion and innovation.

Costs and Fees

For an estimated quote for a medium use household, see the table below. This is only a vague quote and does not necessarily guarantee your household will have the same costs, but it can be used as a loose guide.

GNE Italian Touch 12 Month Fixed V16 GNE Family Green 18 Month Fixed V19 GNE Standard Var V1
£83.95 £85.35 £89.87
/ month / month / month
Price per month Price per month Price per month
£1007.39 Annual Cost £1024.19 Annual Cost £1078.48 Annual Cost
£39.59 Annual increase £56.39 Annual increase £110.68 Annual increase

Core services & offering

Although Green Network Energy is not currently installing smart meters, this is only because they do not believe that this first generation of smart meters is compatible enough to be useful for their customers.

So, they hope that once the next generation is out, they will be able to help the UK government with their plan for every home to have a smart meter by 2020.

Customer Support

Generally speaking, Green Network Energy has many positive reviews on Trustpilot concerning their customer support. Many reviewers state that the staff are friendly, helpful and often really make a difference during tough or stressful times.

Positive Customer Support Review

Linda on Trustpilot:

Staff are very prompt at answering the phone, very helpful, knowledgeable. With such busy lives it helpful not to be waiting for 20 minutes for someone to answer the phone. Brings my stress levels down immediately.

Negative Customer Support Review

M Sweeney on Trustpilot:

Poor customer service despite three complaint emails promising to call back in 5 days nothing! Unhelpful on the phone just kept repeating the same thing without helping. Will leave as soon as possible.

Contract Length and Fees

Green Network Energy has a range of tariffs available for their customers, with several benefits including dual fuel discounts, a choice of variable or fixed contracts and no exit fees with their variable tariffs.

The Italian Touch V16 GNE Fix GNE Family Green 18 Months Fixed V19 GNE Standard Var V1 GNE Prepayment V1
£86 a month* £88 a month* £93 a month* £86 a month*
Fixed for 12 months Fixed for 18 months Variably priced tariff Variably priced tariff
Paperless Billing Paperless Billing Paperless Billing Paperless Communication
Pay via Monthly Direct Debit 100% Renewable Electricity Pay via Monthly Direct Debit Prepayment only
Exit Penalty (£25 per fuel) Pay via Monthly Direct Debit
Dual Fuel Discount (£26.25 per fuel / per year)
Dual Fuel Discount (£7.50 per fuel / per year)
First Payment around the Supply Start Date
Exit Penalty (£30 per fuel)
Dual Fuel Discount (£7.50 per fuel / per year)

Green Network Energy Review

Green Network Energy has an overall positive customer reputation on Trustpilot, having a tremendous 4-star rating.

This is out of over 800 reviews, 56% of which are positive, 9% are negative with the rest falling somewhere in the middle.

Many of the negative reviews seem to be one-off situations and do not necessarily guarantee you will receive bad service.

Although online reviews aren’t always reliable or accurate, they should still be taken into consideration when you are thinking about switching suppliers.

Positive Green Network Energy Review

Gemma on Trustpilot:

Never had an issue with this company. Happy with their tariff and their online portal is great. Anyone I’ve spoken too on the phone has been helpful too. Good customer service was one of the main reasons I wanted a new supplier, and I would recommend them.

Negative Green Network Energy Review

Justin McGauley on Trustpilot:

Avoid, a bunch of thieving cowboys. When I tried to leave them, they overcharged me by £920 for ten days supply and are still trying to avoid paying back the £280 credit they owe me. Document all contact with them and take dated photos of all meter readings

Comparing this company to other companies

Company Bulb So Energy Affect Green Network Energy
Overall Trustpilot Score ★★★★★ ★★★★★ ★★★★★ ★★★★
Discounts No No £15.75 per fuel per year £7.50 per year Dual Fuel Discount
The average cost for dual fuel three bedrooms home £82 £78 £90.00 £83.95
Positive Reviews on Trustpilot 92% Positive 86% Positive 86% Positive 34% Positive

Who Should Use the Company?

Green Network Energy would be an excellent fit for customers that would like to make a switch to a smaller, independent energy company that can focus on their needs quicker than some of their larger competitors.

 

Green Network Energy Review
  • Price
  • Range of services
  • Customer support
2.67