GB Energy unbiased review: How do they compare?


GB Energy Reviews


What’s in this review?

Also see: GB Energy for business

 

Introduction


GB Energy


Are you tired of spending more than you should on your energy bills? And are you looking for ways to save on energy costs? Then switching to a better option could be the answer. In this article, we take a look at GB Energy prices, tariffs, and reviews.

  • GB’s fuel source is mainly renewable energy
  • The energy provider secured a 5/5 score on customer service
  • Vulnerable customers can benefit from the Warm Home Discount scheme
  • You can submit your meter reads on GB’s automated telephone line which is open 24/7

So, here we go.

Core Services & Offering

GB is a Preston-based energy supplier, launched in 2014. Following the collapse of the energy provider as a result of an increase in the wholesale prices of energy, Co-operative Energy took over the running and operations of the business in late 2016.

More than 150,000 customers that GB supplies energy to have now all been moved to Co-operative energy. Co-operative, however, retained the brand name-GB Energy.

Which Tariff Plans Are Offered by GB Energy?

The following are the tariff offerings of GB Energy.

Fixed 12 Emerald

  • Prices are fixed for 1 year (12 months)
  • Online paperless billing only
  • Bill payment via monthly DD (Direct Debit)
  • First payment deducted before you are supplied with energy
  • The exit fee is not applicable

Premium Energy Saver

  • It’s a standard variable tariff
  • Payment is via monthly Direct Debit
  • Available to Economy 7-meter customers
  • Meter readings submitted using the customer portal
  • The exit fee is not applicable

Fixed 12 Diamond

  • Prices are fixed for 1 year (12 months)
  • Monthly payments via DD
  • Available to Economy 7-meter customers
  • Meter readings submitted using the customer portal

To find out if GB Energy is your supplier of choice, contact us today for your tailored quote.

Does GB Energy Have Smart Meters?

GB is currently installing smart meters for their customers. A smart meter has a number of advantages among them:

  • You will be able to know your energy consumption and cost
  • Bills will be sent automatically to GB

Installation of the smart meters comes at no extra cost to you.

How Do You Submit Your Meter Readings?

To submit your GB meter reads you can:

  • Update your meter readings using your online account
  • Calling their 24/7-meter reading telephone line which is automated on 0800 046 7003

So, how do you make bill payments?

How Do You Pay Your Energy Bills?

New customers will pay using DD.

However, if you wish to make additional payments outside your monthly DD payments, you can use any of the below options:

  • Online banking
  • Cheque payments
  • Calling their secure energy payment line on 0800 096 4416. They are available 24/7.
  • Pay via your online account using your debit or credit card. There are on-screen instructions under the My Payments option on how to make payments.

Does GB Energy Have the Warm Home Discount scheme?

Yes, they do. Those eligible to the scheme are individuals who fall under the Broader Group and Core Group.

If you are in the Core Group, your details will be sent to GB automatically. Those in the Broader Group, on the other hand, will need to apply for the scheme on GB’s website.

Want to move? Here’s what you ought to do.

What Should You Do if You Are Changing Tenancy?

  • If you are moving, you need to go to your online account and access the Moving Home portal. From there, the instructions are quite easy to follow.
  • GB will request for some basic information regarding your move and then arrange to supply you with energy at your new address if you still wish to continue with their services.
  • Another option is to call them on 0800 6444 490. Their lines are open every Monday through Friday from 8 am to 8 pm and from 9 am to 4 pm on Saturdays.

Can’t wait to become a part of GB Energy? Switching has never been easier. Call us today then leave the rest to us. We will ensure that the transition is seamless and stress-free for you.

Which Tariff Rates Does GB Energy Offer?

Let’s have a look at GB’s estimated rates for dual fuel.

Note:

  • Value of average bill refers to the average price of the 14 energy regions using dual fuel that have a 3100kwh usage of Ofgem medium of electricity with 12500kwh of gas and monthly payments via Direct Debit.
  • For some tariffs, if you want to switch energy providers and your contract has not yet ended, you will pay an exit fee of around £25-£30/fuel.
Tariff Name Tariff Type Value of Average Bill Exit Fee
Home Energy (Capped November 2018) Fixed dual fuel £1,105 £20/fuel
Price Protect (September 2018) Fixed dual fuel £1,098 £30/fuel
Green & Cosy Fixed dual fuel £1,179 N/A

 

Green Fixed (September 2018) Fixed dual fuel £1,179 N/A

Let’s now take a look at the GB estimated annual rates for single fuels.

Tariff Name Tariff Type Electricity Gas Exit Fee
Fixed Green Energy (November 2019) Tariff is Fixed £655.47 £744.39 N/A
Green Energy-Eco 7 Meters (November 2019) Fixed £562.44 £744.69 N/A
GB Fixed (November 2019) Fixed £599.16 £666.26 £30/fuel
Green Pioneer Variable £605.27 £826.13 N/A

 

Green Pioneer-Eco 7 Meters Variable £560.32 £826.13 N/A
Green Energy (November 2019) Fixed £686.97 £775.89 N/A
Fixed-Eco 7 Meters

(November 2019)

Fixed £507.47 £634.76 £30/fuel

Compare GB Energy fuel with us. We find the best deals in the market using our in-depth analysis and search tools.

Customer Support

For questions, queries, or complaints, you can:

  • Email GB using complaints@gbenergysupply.co.uk
  • Call them on 0800 64444 451 between Monday to Friday from 8 am – 8 pm and 9 am – 4 pm on Saturdays.
  • Write a letter to GB Energy, 523 Garstang Road, Broughton, Preston, PR3 5DL

GB’s compliant resolution takes place in two main stages as highlighted below.

  • Stage 1

Once you contact GB, they aim to resolve your complaint(s) within 2 days.

  • Stage 2
  • If your complaint cannot be resolved within 2 working days, then it will be referred to their Customer Relations Department.
  • Your complaint will then be assigned a Customer Relations Advisor who will work on resolving your issue in no more than 8 weeks.
  • You will be kept fully informed of the progress and advised accordingly of the corrective measures if any.

Switching Your Energy Supplier

Our experts are the best in the field and they will ensure that you get authentic information on high performing energy companies, their tariffs, rates, deals.

So, go ahead and fill out our simple form at the top of the page.

GB Energy Reviews

Unfortunately, with an overall Trustpilot score of 1-star, GB Energy does not have a positive customer reputation, which has seemingly been due to the fact the Co-operative takeover in 2016, as previous to that customers seemed satisfied with GB Energy overall.

Many of the negative reviews are based on poor customer service, unexpected bills and many cases of overcharging.

Positive GB Energy Reviews

Carol Ainsworth on Trustpilot:

Over the last few months, l have spoken to some people, including a manager. Everyone has been very helpful, knowledgeable and a joy to deal with. I’ve only dealt with them to close my account, as l had found a cheaper supplier. Unfortunately, my cheaper suppliers do not have the excellent customer service skills of GB Energy part of Co-Operative Ltd, Warwick Technology Park.

Negative GB Energy Reviews

David Irving on Trustpilot:

As other people on this site have stated, IF I COULD GIVE THEM ZERO STARS I WOULD! I am a landlord & my previous tenant choose this company. They over charged me dramatically for the period between tenants. Demanding things like tenancy agreement copies with dated etc. and ten ignoring my once I provided them. They would not speak to me saying it was in the hands of their debt collector. The debt collector was more understanding and accommodating than GB energy.

Martyn Blackford on Trustpilot:

Deducted another £44 from my account the day after it’s been closed. You also have to ask them for any refunds on accounts in credit. Avoid them!

Company Comparison

As GB Energy is no longer taking on new customers and you will be a customer of Co-operative energy, it seems only fair that the Co-op is in our comparison table.

Company Bulb So Energy Affect Co-operative Energy
Overall Trustpilot Score ★★★★★ ★★★★★ ★★★★★
Discounts No No £15.75 per fuel per year No
The average cost for dual fuel three bedroom home £82 £78 £90.00 £101
Positive Reviews on Trustpilot 92% Positive 86% Positive 86% Positive 26% Positive

Who Should Use the Company?

In the end, as GB Energy is more of a brand than an active company, the Co-operative will be your energy supplier.

 

GB Energy Prices, Tariffs, and Reviews
  • Value for Money
  • Features
  • Service
3.67

Summary

Customers complained on Trustpilot about the sudden increase in GB’s tariff prices.

According to a 2017 review on customer service by Which? GB Energy was ranked position 17 out of the 31 energy suppliers reviewed. GB had a 61% rating in overall satisfaction. Impressively, they scored 5/5 on two categories namely ‘value for money and ‘clarity and bill accuracy’.

Pros

  • Offers affordable deals
  • Good service
  • Customers gave it a 5/5 rating for value for money

Cons

  • The sudden price hike in some of the tariffs
  • Some customers have complained of quote difference
  • Some customers are not very comfortable with making advance bill payments