Flow Energy unbiased review: How do they compare?


Flow Energy


What’s in this review?

 

Are you looking for Flow Energy reviews?

Then you’re in the right place.

Find out about Flow Energy in this guide.

Introduction


Flow Energy


Founded in 2013, Flow Energy aims to offer their customers friendly customer service, 100% renewable options and they promise to pick up the phone in under 30 seconds.

They currently have a high customer rating, with 4-stars on Trustpilot out of almost 4,000 reviews, making them one of the most positively reviewed independent energy suppliers in the UK.

Costs and Fees

Flow Energy currently only offer two types of tariffs, this table seen below shows you how much your annual fee might be if you live in an average three bedroom house, calculated based on the size and type of the house rather than an estimated usage.

Flow Fixed September 2019 Flow Variable
Fixed until 30th September 2019 Variable
£1230.29 £1261.09
Per year Per year
£104 £106
Fixed Direct Debit which is Monthly Fixed Direct Debit which is Monthly
£-106.69 £-137.49
Savings per annum Savings per annum
Paperless? Paperless?
Yes Yes
Exit penalty? Exit penalty?
Yes No

How do I get a quote?

To get a quote, all you need is this information to hand.

  • Your postcode
  • Your email address
  • Whether you want dual fuel
  • Who your current supplier is
  • If you have a warm home discount
  • How you pay for your bill
  • If you have a smart meter or economy 7
  • Your average energy usage

Core services & offering

As well as supplying electricity and gas, Flow Energy also offer these benefits to their customers.

Green Energy

✔Renewable energy
✔Reduce your household carbon emissions by 750kg
✔All plans come with at least 50% green energy

Smart Meters

What are smart meters?

They automatically send meter readings to your supplier so they can charge you accurately for your energy, saving you time and money.

✔No more submitting readings
✔Keep an eye on your power
✔Find out where your energy is going
✔Change your tariff remotely

Customer Support

Flow Energy has a positive customer service reputation, with over 60% positive reviews.

However, there are some negative reviews regarding their communication which according to reports could be improved.

Positive Customer Support Review

Mrs Valerie Readett on Trustpilot:

I am so pleased with the service I am getting. The attention to detail my monthly updates and a good deal… thank you.

Negative Customer Support Review

Tom Bolton on Trustpilot:

Nearly nine weeks after moving into a rented property and still, no direct debit set up they are effectively putting me in debt. Having spoken to 4 members of staff, I am still clueless about when the off-peak electric timings. One had no clue at all the others gave me different timings. Not happy with the service at all.

Contract Length and Fees

Tariff Details Electricity tariff Gas tariff
Name Flow Energy Ltd Flow Energy Ltd
Tariff Name Flow Fixed September 2019 Flow Fixed September 2019
Type Fixed Fixed
Method for Payment Fixed Direct Debit which is Monthly Fixed Direct Debit which is Monthly
Rate per Unit 14.753 pence per kWh 3.562 pence per kWh
Daily Charge which is Standing 20.712 pence per day 20.712 pence per day
Tariff ends on 30 September 2019 30 September 2019
Guaranteed Price Till 30 September 2019 30 September 2019
Exit penalty? £30 £30
Discounts Not applicable Not applicable
Additional products Not applicable Not applicable

 

Tariff Details Electricity tariff Gas tariff
Name Flow Energy Ltd Flow Energy Ltd
Tariff Name Flow Variable Flow Variable
Type Variable Variable
Payment Method Monthly Fixed Direct Debit Monthly Fixed Direct Debit
Rate per Unit 15.649 pence per kWh 3.636 pence per kWh
Daily Charge which is Standing 21.229 pence per day 16.170 pence per day
Tariff ends on No end date No end date
Guaranteed Price Till Not applicable Not applicable
Exit penalty? Not applicable Not applicable
Discounts Not applicable Not applicable
Additional products Not applicable Not applicable

Flow Energy Review

Flow Energy generally has a generally very positive customer reputation, with a 4-star rating on Trustpilot. 61% of the reviews are positive, and only 9% fall within the negative category.

Although online reviews aren’t always reliable or accurate, it is still critical to consider them when you are debating whether to switch energy suppliers.

Positive Flow Energy Review

Mr Christopher Hugill on Trustpilot:

Simple meter reading process excellent service and cheaper the big boys.

Negative Flow Energy Review

Jim C Wilson on Trustpilot:

This morning (13th August) we have had 20 phone calls in 40 minutes from Flow Energy about renewing our account. My wife repeatedly asked them to stop. When she put the phone down, it rang again almost immediately. My wife became extremely stressed.

Company Comparison

Company Bulb So Energy Affect Flow Energy
Overall Trustpilot Score ★★★★★ ★★★★★ ★★★★★ ★★★★
Discounts No No £15.75 per fuel per year No
The average cost for dual fuel three bedrooms home £82 £78 £90.00 £104
Positive Reviews on Trustpilot 92% Positive 86% Positive 86% Positive 61% Positive

Who Should Use the Company?

Flow Energy is a good choice if you rate customer service highly and want to benefit from their choice of a variable or fixed tariff.

 

Flow Energy Review
  • Price
  • Range of services
  • Customer support
2.33

Summary

Flow Energy offers their customers 100% renewable energy as well as highly rated customer support, which for many customers is essential and worth paying a bit extra for your energy. They also seem to be developing new tariff options, giving their customers even more choice and control over their energy.

Pros

  • High customer rating
  • Helpful customer support
  • Variable and fixed rate tariff options

Cons

  • Doesn’t offer a wide variety of services
  • Not as competitively priced
  • Exit fee