EDF Energy unbiased review: How do they compare?


EDF Energy


What’s in this review?

 

Are you looking to switch to EDF, one of the biggest energy suppliers in the UK?

Take a look at this guide to find out what they could offer you and what their customers are saying.

Let’s dive in.

Introduction


EDF Energy


Founded in Paris in 1946, EDF stands for Électricité de France and is a French company which is owned by the French government.

The company became public in 2004, and it was brought to the UK in its current state in 2003, five years after EDF bought Seeboard, London Energy and SWEB Energy.

Costs and Fees

For an idea of the kind of price you can expect from EDF Energy,  see the table below.

This is an estimate for a three bedroom house where approximately three-four people are living in it.

Tariff Name Fixed Until Monthly personal projection Exit Fees
Easy Online Aug ’19 August 2019 £118 £60
Blue+Heating Protection October 2020 £129 £70
Blue+Price Protection September 2019 £123 None
Connect+Control Amazon Echo March 2021 £128 £70
Standard Variable Not Fixed £133 None

Core services & offering

Insurance Products

EDF offers their customers a comprehensive range of cover for your home, bringing you different products and services to suit your needs and your budget.

Boiler Protect Heating Protect Total Protect
Key Areas Covered Protect your Home
Total Protect has the benefits of the other packages combined
✔Your boiler, your thermostats and your controls ✔Your boiler, your thermostats and your controls ✔Your boiler, your thermostats and your controls
✔First-year boiler service ✔Central heating system
✔First-year boiler service
✔£500 for a replacement boiler ✔Annual boiler service
✔£500 for a replacement boiler
✔£150 for a hotel if you can’t use your home
✔£150 for a hotel if you can’t use your home
✔Drainage and roof tiles
✔Internal electrical wiring
✔Pest infestations
£6.60 per month
(was £7.92 a month)
Instalments monthly
(£79.20 per year)
£12.16 per month, monthly instalments
(£145.92 per year)
£14.76 per month, monthly instalments
(£177.12 per year)

Smart Meters

Smart Meters send automatic meter readings to your energy supplier so they can bill you accurately, meaning you will only ever pay for the energy you have used.

✔Take control of your energy usage by tracking it in real time
✔Just pay for the energy you use
✔Save money by learning where your energy is going
✔Lower your bills
✔Automatic meter readings

Boiler Replacement and Services

Replace your Boiler

✔Reduce your running costs
✔Reduce the risk of breakdowns
✔All new boilers from Help-Link come with a manufacturer’s warranty of up to ten years

What’s included?

✔Professional boiler installation by a Gas Safe registered engineer
✔Aftercare service plans are available
✔All new boilers from Help-Link come with a manufacturer’s warranty of up to ten years

Regular Boiler Services

✔Ensures your boiler is working properly
✔£80 boiler service for private homeowners
✔Get assistance without taking out their boiler cover

What’s included?

✔Boiler inspection
✔Visual inspection of your boiler to check for corrosion and leaks
✔Boiler pressure check
✔Carbon monoxide test
✔Report

Smart Thermostat

A smart thermostat controls your heating from your phone or computer. They monitor your usage and learn your habits automatically.

✔The Netatmo smart thermostat and app
✔Professional installation and warranty
✔Heating system which is remote
✔Analysis
✔Freeze protection
✔Adjust your heating schedule for winter

ECO Scheme

ECO is a government scheme that helps individuals lower their heating cost by reducing their energy costs.

Customer Support

When it comes to customer support, EDF has mixed reviews.

Some say that they have had positive experiences with the staff who they thought were helpful and polite, while others have had unfortunate circumstances where they have had to have multiple phone calls or chats with them to fix minor issues.

Positive Customer Support Review

Mrs Wardman on Trustpilot:

Just had the most incredible customer service with EDF. The two ladies I spoke to today were very helpful, polite and funny. They made a mundane task of sorting out a new energy supplier a pleasure. I came away from the call laughing. The joy of having a British call centre!

Negative Customer Support Review

Dave Coulson on Trustpilot:

So many issues with my new Smart Readers, I’ve been through multiple web chats with them, telephone calls and am currently in a massive text ‘message conversation’ which seems to have gone on forever.

Contract Length and Fees

Like many of the prominent suppliers of energy, EDF offers a large variety of tariffs to choose from which are mainly differentiated by whether they are fixed or variable and the method of paying.

Variable: Variable tariffs mean that the cost of your energy rises and falls with the wholesale market. This price can be affected by many different things such as current events and the time of the year.

Fixed: A fixed price rate means that you pay a fixed cost regardless of what happens to the wholesale market. There is usually a term of which your prices are set that is generally for a year or two.

Easy Online Renewal Sep19

Supplier
EDF Energy (EDF Energy Customers Ltd)
Tariff Name Easy Online Renewal Sep19
Tariff type Fixed
Payment method Direct Debit Whole Amount (Monthly)
Unit rate 14.82p per kWh
Standing charge 18.90p per day
Tariff ends on 30 September 2019
Price guaranteed until 30 September 2019
Exit fees (if you cancel this tariff before the end date) £30
Discounts and additional charges Not applicable
Additional products or services included Not applicable

Simply Fixed Renewal Aug19

Supplier
EDF Energy (EDF Energy Customers Ltd)
Tariff Name Simply Fixed Renewal Aug19
Tariff type Fixed
Payment method Budget Direct Debit (Monthly)
Unit rate 15.75p per kWh
Standing charge 18.90p per day
Tariff ends on 31 August 2019
Price guaranteed until 31 August 2019
Exit fees (if you cancel this tariff before the end date) £35
Discounts and additional charges Not applicable
Additional products or services included Not applicable

DualFuel Saver Oct19

Supplier
EDF Energy (EDF Energy Customers Ltd)
Tariff Name DualFuel Saver Oct19
Tariff type Fixed
Payment method Budget Direct Debit (Monthly)
Unit rate 17.08p per kWh
Standing charge 23.28p per day
Tariff ends on 31 October 2019
Price guaranteed until 31 October 2019
Exit fees (if you cancel this tariff before the end date) £10
Discounts and additional charges Not applicable
Additional products or services included Not applicable

Standard (Variable)

Supplier
EDF Energy (EDF Energy Customers Ltd)
Tariff Name Standard (Variable)
Tariff type Variable
Payment method Budget Direct Debit (Monthly)
Unit rate 17.51p per kWh
Standing charge 23.28p per day
Tariff ends on No end date
Price guaranteed until No end date
Exit fees (if you cancel this tariff before the end date) Not applicable
Discounts and additional charges Not applicable
Additional products or services included Not applicable

EDF Reviews

EDF generally has a bad customer reputation online, having only a 1-star rating on Trustpilot. 30% of these reviews are positive, and 50% of them are negative, with the rest falling somewhere in the middle.

Many of these negative reviews are down to high fees, poor customer service and technical issues.

While online reviews aren’t always accurate, they should be taken into consideration when deciding whether to switch to a new provider.

Positive EDF Review

Francisca on Trustpilot:

I strongly recommend EDF energy. Have been with them for over ten years. Always move with them. Also, use for my business. I tried twice British gas and Opus. Had to run back to EDF. I love their customer service representatives. So understanding and always there to help me in harder times.

Negative EDF Review

A Woodrow on Trustpilot:

One star too much! Based on all the other reviews, I’m not alone! Left EDF as their fees were too expensive (had been with them for 18 years).

Company Comparison

Company Bulb So Energy Affect EDF Energy
Overall Trustpilot Score ★★★★★ ★★★★★ ★★★★★
Discounts No No £15.75 per fuel per year No
The average cost for dual fuel three bedrooms home £82 £78 £90.00 £118
Positive Reviews on Trustpilot  92% Positive  86% Positive  86% Positive 30% Positive

Who Should Use the Company?

EDF would be a good fit for customers that want the stability of one of the ‘big six’ energy companies.

Ready to compare? Let’s go!

EDF Energy
  • Price
  • Range of services
  • Customer support
2.33

Summary

EDF is one of the ‘big six’ energy companies in the UK, which means that they own a large percentage of the UK’s energy market. Unfortunately, one of the downsides with these larger companies is that some say that they do not have the customer service that can usually be expected from an independent supplier.

Pros

  • A wide variety of services
  • Fixed and variable tariff options

Cons

  • 1-star rating
  • Not as cost-effective as their competitors
  • Poor customer service according to Trustpilot