Ecotricity unbiased review: How do they compare?


Ecotricity


What’s in this review?

Also see: Ecotricity for business review

 

Are you looking for an ethical, green energy supplier?

Ecotricity may be the right supplier for you.

Check out this guide to find out what they could offer you, as well as what their customers are saying.

Let’s get going!

Introduction


Ecotricity screenshot


Founded in 1996, Ecotricity says they were the world’s first green energy company. With over 200,000 customers across the UK, this independent energy company may be lesser known than it’s ‘big six’ competitors, but has a rich history of providing alternative energy.

✔Britain’s greenest energy company
✔Excellent customer service
✔Ethical pricing
✔Against Fracking
✔Vegan energy supply

Costs, Contract Lengths and Fees

For an idea of the tariffs, quotes and perks you can expect from Ecotricity, see the table below. However, your estimate will likely be based on more specific details such as the size of your home, the number of people that live there and your energy consumption.

This table is just to be used as a loose guide for comparing suppliers, for more information see the company comparison section.

Green Electricity

Average monthly price £54

Green Gas

Average monthly price £49
Supplier Ecotricity (The Renewable Energy Company Ltd) Tariff name Green Gas
Tariff name Green Electricity Tariff type Variable
Tariff type Variable Payment method
All standard payment types accepted
Payment method All standard payment types accepted Unit rate 4.2105p
Unit rate 17.5350p Standing charge 26.5020p per day
Standing charge 27.9405p per day Tariff ends on No end date
Tariff ends on No end date Price guaranteed until Not applicable
Price guaranteed until Not applicable Exit fees (if you cancel this tariff before the end date) No exit fees
Exit fees (if you cancel this tariff before the end date) No exit fees Discounts and additional charges
If you have electricity and gas with us, you will receive a dual fuel discount of £15 per year. This will be shown on your annual gas summary.
Assumed annual consumption 3100 Assumed annual consumption 12000
Estimated annual cost £646 Estimated annual cost £587

Core services & offering

As well as offering green electricity and gas to their customers, Ecotricity also provides their customers with these perks.

Pay as you go

Pay as you go meter gives you much more control over both over your energy usage and lets you pay for your gas and electricity in manageable chunks. There are no exit fees or penalties, so you can be assured that if you decide to switch you won’t have to pay an extra charge.

Energy saver plan

Formerly a Sun Edison product, Ecotricity took it over in 2016 and now take care of many people making their energy at home using solar panels.

They are not taking any new customers for this plan, but they hope to be able to offer a similar offer shortly as soon as the costs make sense.

Feed In Tariff (FIT)

‘Microtricity’ is the Ecotricity’s name for their Feed-In Tariff (FIT).

This is a government scheme that allows customers to have the benefit of generating their electricity and selling it back to the grid by installing their renewable generators such as solar panels.

Ecotricity also offers advice and guides to help you get started.

Customer Support

When it comes to customer support, Ecotricity has mixed reviews online.

Many of the reports say that Ecotricity has excellent customer service which adds to the fantastic ethics of the company, but of course, they do make some mistakes which have to lead to a few negative reviews stating that their standards may have slipped recently.

Positive Customer Support Review

Alex B on Trustpilot:

Ecotricity is a fantastic company to be a part of. Not only are their staff incredibly friendly, informative and helpful (and always down for a little chat at the end of the call), but the company stands for something rarely seen in the business world.

Negative Customer Support Review

Sandra on Trustpilot:

I have been with Ecotricity for a while (8 years) and had good customer service as well I felt I paid a fair price for gas/electric. My bill has doubled compared to last year, and customer service is not good. Not the company that it used to be. Looking to switch right now.

Ecotricity Review

Ecotricity has an average 3-star rating on Trustpilot, with 56% of their 500+ reviews in the positive category while 24% are negative and the rest fall in the middle.

Some of the positive reports say that the switching process was stress-free and straightforward, but on the other hand, some of the negative reviews state that there is not enough internal communication within the company that leads to confusion.

This does not necessarily guarantee that you will receive bad service from Ecotricity, plus not all online reviews are accurate.

Positive Ecotricity Review

David on Trustpilot:

Fantastic service from start to finish. A seamless switch process and the online account makes it simple to give meter reads. A no-brainer for anyone who supports renewables.

Negative Ecotricity Review

Nick Sutton on Trustpilot:

Such a shame to leave a company with a promising ethos a bad review. Terrible experience trying to switch to. Appalling customer service and a seeming lack of communication between their departments have caused numerous problems.

Company Comparison

Company Bulb So Energy Affect Ecotricity
Overall Trustpilot Score ★★★★★ ★★★★★ ★★★★★ ★★★
Discounts No No £15.75 per fuel per year £15 dual fuel discount
The average cost for dual fuel three bedrooms home £82 £78 £90.00 £103
Positive Reviews on Trustpilot 92% Positive 86% Positive 86% Positive 56% Positive

Who Should Use the Company?

Ecotricity would be an excellent fit for customers that care about getting their energy sourced ethically and with a supplier that provides their customers with green, vegan energy.

Remember to compare all your options, with the handy EnergySeek comparison tool.

 

Ecotricity Review
  • Price
  • Range of services
  • Customer support
3.33