Ebico Energy unbiased review: How do they compare?


Ebico Energy


What’s in this review?

 

Are you considering switching to Ebico?

Hold on!

Before you decide, why not take a look at this guide and find out what they could offer you.

Introduction


Ebico Energy Screenshot


Founded in 1998, Ebico is a not-for-profit organisation that is using their status as a national company to help further their positive goals.

They concentrate specifically on the most vulnerable customers, helping those that are at risk for fuel poverty, many of whom are on prepayment meters or economy 7.

They currently supply over 60,000 households and has a partnership with SSE and Robin Hood Energy.

Costs and Fees

Below you can see the average price for a three bedroom property housing approximately three people.

Electricity Gas
Price per month £59.88 £43.19
Price per year £718.54 £518.23
Unit rate 15.0815p per kWh 3.0301p per kWh
Standing charge 19.98p per day 22.85p per day
Energy usage 4430 kWh p/a 15093 kWh p/a

See the contract length and fees section for more information about the tariffs available.

Customer Support

Ebico generally has a very positive customer support team according to Trustpilot where they have a 4-star rating. Some of these reviews that are a negative state that it can be hard to get through to Ebico.

However, that may be a situational issue rather than something that happens often.

Positive Customer Support Review

Miss Hobson on Trustpilot:

The person I spoke to on the phone when inquiring about transferring to Ebico was really easy to talk to and answered all my questions with a lot of patience.

I appreciated this, and I know older customers who are nervous about switching providers would feel assured by actually talking to someone who listens carefully, rather than trying to find things out online.

Negative Customer Support Review

Andy Johnson on Trustpilot:

Ebico ignores all contact. Having got my address wrong three times, Ebico had ignored all my contact.

A fourth email was equally ignored. I was once a happy customer but now regret the day I called. Awful company.

Contract Length and Fees

Ebico Zero

✔Zero standing charge
✔Variable price
✔A competitive price
✔More savings when paying by direct debit
✔No exit fees
✔Available through all standard domestic meters

Ebico Zero Green Fixed

✔Zero standing charge
✔12 months fixed price
✔Green energy plan
✔No exit fees
✔Available through all standard domestic meters

Ebico Prime 18 Fixed

✔18 months fixed price
✔More savings when paying by direct debit
✔Exit fees apply
✔Available through all standard domestic meters

Ebico Night Owl

✔0p per kWh off-peak electricity rate
✔12 months fixed price
✔Exclusive to economy seven customers paying by direct debit
✔Reasonable use provision
✔Exit fees apply

Ebico Evergreen 12 Fixed

✔12 months fixed price
✔More savings when paying by direct debit
✔Green energy plan
✔No exit fees or tie-ins
✔Available through all standard domestic meters

Ebico Evergreen

✔Variable cost
✔More savings when paying by direct debit
✔No exit fees or tie-ins
✔Available through all standard domestic meters

Ebico Prepay

✔Competitive price
✔Variable price
✔No exit fees or tie-ins
✔Only available through pay as you go and through smart pay as you go meters

Ebico Review

Ebico enjoys a high 4-star rating on Trustpilot, with 60% positive reviews and only 10% that fall into the negative category, with the rest falling somewhere in the middle.

Though online reviews aren’t always accurate, you should still consider them when comparing energy providers.

Positive Ebico Review

Mr Burnet on Trustpilot:

I’ve just moved and chose to sign up with Ebico again. I only use electricity, and I found them to be the cheapest and most straightforward. The switch was very easy, and I didn’t encounter any problems. They’re a non-profit company, and if you’re looking to switch, you should have a look at them.

Negative Ebico Review

Mr Delahunty on Trustpilot:

Joined Ebico as they were cheaper than sse who I was with as soon as I’d applied and a switch was going through they increased the prices making it more expensive than sse, therefore, wasting my time switching.

Company Comparison

Company Bulb So Energy Affect Ebico
Overall Trustpilot Score ★★★★★ ★★★★★ ★★★★★ ★★★★
Discounts No No £15.75 per fuel per year When paying by direct debit
The average cost for dual fuel three bedrooms home £82 £78 £90.00 £102.39
Positive Reviews on Trustpilot 92% Positive 86% Positive 86% Positive 60% Positive

Who Should Use the Company?

Ebico would be an excellent fit for any customers that may be at risk for fuel poverty, who can benefit from their range of tariffs that focus on the most vulnerable.

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Ebico Review
  • Price
  • Range of services
  • Customer support
2.33

Summary

Ebico is a not-for-profit organisation that plans to help people who are at risk for fuel poverty and offer many tariff options to give you more control over your energy usage and costs.

Pros

  • They are a not-for-profit
  • They want to help the most vulnerable
  • Excellent customer support

Cons

  • Not as competitively priced as some of their competitors
  • Not a lot of services are available
  • Some exit fees are applicable