Daligas Energy unbiased review: How do they compare?


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What’s in this review?

 

Are you looking for Daligas reviews?

Then you’re in the right place.

This guide will tell you what you need to know about Daligas and what their customers are saying.

Introduction


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Daligas is an independent gas supplier in the UK, with a head office in London. They claim to have a goal to achieve trust and satisfaction with their customers, with a team of highly skilled and experienced employees.

Costs and Fees

Daligas only offers two types of tariffs, one with fixed rates and one that is variable. They do not provide a wide variety of services or extras, so customers can simply and only receive their gas from Daligas.

Tariff Name One Fix Spring ’18 One Standard Spring ’18
Tariff Type Fixed Variable
Exit Fees £25 None

See the table below for a projected cost of a medium use household.

Energy Cost 3.30 pence/kWh
Standing Charge 25.00 pence/day
Annual kWh usage* 12,000 kWh/Year
Personal Annual Protection £487.26 incl.VAT
Expected Direct Debit £40.60 incl.VAT

Customer Support

Daligas has a mixed load of reviews on Trustpilot, 25% of which is positive and 44% are negative, the rest falling somewhere in the middle. Many of the negative reviews state that the staff are rude, unhelpful and sometimes laugh at customers questions.

Although online reviews aren’t always accurate, it is still essential to take them into consideration when deciding whether to switch energy suppliers.

Positive Customer Support Review

GZ Am on Trustpilot:

Very prompt with customer services. I know if I follow their joining instructions you will have no problems. Rates are very good. And third-year contract rolling. I hope they stay like this forever.

Negative Customer Support Review

Liz Brewer on Trustpilot:

The customer service team were absolutely useless. I have never dealt with such incompetence.

Daligas Review

Daligas only has a 2-star rating on Trustpilot. However, this is only out of 48 total reviews, so it is hard to be able to ascertain how reliable they are, or if this paints an accurate picture of the energy company.

Positive Daligas Review

Msudhan on Trustpilot:

Competitive prices and very clear to what your options are. They keep it simple and effective. Most of the companies start charging you double after the tariff ends, but Daligas automatically put me on the reasonable tariff without any breakout charge.

Negative Daligas Review

Juliana Perry on Trustpilot:

Steer clear! Nightmare to switch, a nightmare to contact, zero customer service skills! I, unfortunately, ended up with them when I moved into a new house, two months in and they keep declining my switch for gas, leaving me on an extremely high tariff and after 6 contact attempts via phone and email they say I can switch in 3 weeks, even though my electric account went over to my new provider 3 weeks ago with no issues!

Company Comparison

Company Bulb So Energy Affect Daligas
Overall Trustpilot Score ★★★★★ ★★★★★ ★★★★★ ★★
Discounts No No £15.75 per fuel per year No
The average cost for dual fuel three bedroom home £82 £78 £90.00 £40 for gas only
Positive Reviews on Trustpilot 92% Positive 86% Positive 86% Positive 25% Positive

Who Should Use the Company?

Daligas is more suitable for customers that just want to pay for their gas with a simple copy of your direct debit.

Ready to compare? Check out the form at the top of the page right now.

Daligas Review
  • Price
  • Range of services
  • Customer support
1.5

Summary

Daligas has a lot of improvements to make regarding their customer service, according to reviews on Trustpilot. Their website is simplistic and dated, but they do have an easy choice of tariffs.

Pros

  • A simple choice of tariffs

Cons

  • Very dated website
  • Doesn’t offer a variety of services
  • Poor customer service according to Trustpilot