Co-operative Energy unbiased review: How do they compare?


Co-operative Energy


What’s in this review?

 

Are you considering switching to Co-operative Energy?

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Before you decide, why not take a look at this guide? It’ll tell you everything you need to know about Co-operative Energy including what services they offer and how much your monthly bill could be.

Introduction


Co-operative Energy Screenshot


The Co-operative has been around since the 1800’s, the first ever retail Co-operative founded in 1844 by the pioneers of Rochdale who realized they could achieve more like a co-operative than they ever could have alone.

Now, over 150 years later with many mergers and developments over the years, the Co-operative covers your needs with food, travel, childcare, healthcare and your energy.

Co-operative Energy was set up in 2010 and has now achieved sales of over £159 million with 200,000+ members.

Costs and Fees

Below you can see the various tariffs that Co-operative energy offers, from the most cost-effective to the more expensive choices.

Although some of their fares do cost more than their competitors, it depends on whether you feel that the other benefits they offer such as dual fuel and payment methods are worth paying a bit extra.

Tariff Name Direct Debit Telephone Support Pay on receipt of the bill Paper bill option Online self-service Single fuel option Price per year Price per month
Co-op Fixed November 19 £1216 £101
Co-op Fixed November 19 Paper Bill £1216 £101
Co-op Fixed November 19 PORB £1279 £106
Co-op Fixed November 19 PORB Paper Bill £1279 £106
Co-op Green and Cosy July 2020 £1288 £107
Co-op Green and Cosy July 2020 Paper Billing £1288 £107
Co-op Green and Cosy July 2020 PORB £1351 £122
Co-op Green and Cosy July 2020 PORB Paper Billing £1351 £122
Green Pioneer £1392 £116
Co-op Fixed Green Energy Nov 19 £1412 £117
Co-op Fixed Green Energy Nov 19 Paper Bill £1412 £117
Green Pioneer Quarterly Billing £1455 £121
Co-op Fixed Green Energy Nov 19 PORB £1475 £122
Co-op Fixed Green Energy Nov 19 PORB Paper Bill £1475 £122

Core services & offering

Gas & Electricity

✔Dual fuel
✔Single fuel
✔Green energy option
✔Various fixed and variable tariffs to choose from
✔Transparent pricing
✔Choose where your energy comes from

Green Energy

✔Choice of paperless or paper billing
✔100% renewable energy
✔No tie-ins or exit fees
✔Dual fuel
✔Single fuel
✔Variable rate
✔Various payment methods

Prepayment

This is a type of meter that allows you to pay for your energy before you use it, usually by adding the credit you get from a card or key to your meter.

✔No need to submit meter readings
✔Take control of your energy usage
✔Emergency credit in case you forget to top up
✔Keep track of your spending
✔Great for budgeting
✔You can top up at thousands of points across the country

Smart Meters

A government initiative, Smart Meters are supposed to be in every household by 2020. They allow suppliers to charge you a bill that is accurate because the Smart Meter will record your energy usage in real time. No more estimated bills!

✔Future gas and electricity meters
✔Secure connection to your supplier
✔Track your usage
✔Send automatic readings to your supplier
✔Become more energy efficient by seeing where your power is going

Warm Home Discount Scheme

Another government initiative, the warm home discount scheme is meant to help those on benefits such as the Guarantee Credit element of Pension Credit or other specific means-tested benefits.

✔Helps those at risk for fuel poverty
✔For those most vulnerable

If you are already a Co-operative Energy customer, you can apply here.

Eco Scheme

The Energy Company Obligation (ECO) is a government scheme to deliver energy efficiency improvements to homes across the UK.

You could be entitled to:

✔Free or subsidised cavity wall installation
✔Loft insulation
✔Energy efficiency replacement boiler

Energy Efficiency

Co-operative Energy also has a lot of guides on their website for things such as saving on your heating.

Customer Support

Co-operative Energy has mixed reviews when it comes to their customer support. Although online reviews aren’t always accurate or reliable, it is still important to take them into consideration when deciding whether to switch providers, especially if you are a first-time buyer.

Positive Customer Support Review

John Bridger on Trustpilot:

Good to be able to speak to a helpful friendly member of staff. Really appreciate the ethical approach of the COOP.

Negative Customer Support Review

Christian Finn on Trustpilot:

Awful company. It took months to switch me over, 12 days to reply to an email, and they have one of those phone systems where you have to press loads of buttons to speak to anyone.

Co-operative Energy Review

Generally speaking, Co-operative Energy does not have a positive reputation online, with only a 2-star rating on Trustpilot.

Many of the bad reviews state that there is an issue with rising energy prices and technical problems.

Although technical issues can occur for a variety of different reasons and it is not a guarantee that you will experience the same, rising energy prices have become more frequent with most energy suppliers in the UK.

Positive Co-operative Energy Review

Paul Simpson on Trustpilot:

Been with Co-Operative Energy for five years. I can’t fault them. We can have sensible conversations when reviewing the monthly Direct Debit amount to make sure it works for both parties.

Negative Co-operative Energy Review

Christina McEwan on Trustpilot:

Shocking how you can put a price on a monthly tariff then two months later up it by more than double no wonder the reviews are shocking wished I read it before deciding to go with you lot now stuck in a contract with you for another ten months you have a lot to answer to.

Company Comparison

Company Bulb So Energy Affect Co-operative Energy
Overall Trustpilot Score ★★★★★ ★★★★★ ★★★★★ ★★
Discounts No No £15.75 per fuel per year No
The average cost for dual fuel three bedroom home £82 £78 £90.00 £101
Positive Reviews on Trustpilot 92% Positive 86% Positive 86% Positive 26% Positive

Who Should Use the Company?

Co-operative Energy might be a good fit for customers that are interested in their green tariffs, that can benefit from the government incentives they offer to help people save money on their essential heating costs.

 

Co-operative Review
  • Price
  • Range of services
  • Customer support
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Summary

Co-operative Energy is one of the leading energy suppliers in the UK, with hundreds of thousands of customers and turning over millions of pounds every year. If they could improve their customer service and made the information about tariffs easier to understand, they would be an extremely strong competitor to other independent suppliers in the market.

Pros

  • Lots of tariffs to choose from
  • Smart meter and pre-payment meter options
  • Renewable energy options

Cons

  • With so many tariffs it can be confusing to pick the right one
  • Not as cost-effective as some of their competitors
  • 2-star rating on Trustpilot