Bulb Energy unbiased review: How do they compare?


Bulb Logo


What’s in this guide?

Also see: Bulb for business

 

Do you think about a switch to an independent energy supplier?

Bulb Energy might be the one for you.

Take a look at this guide and find out what they could offer you, as well as what their customers are saying.

Introduction


Bulb Screenshot


Bulb Energy is a newer energy company, having been launched in 2015 by two industry experts that wanted to offer a more open energy company.

This fresh approach to energy has to lead to thousands of customers leaving 5-star reviews on Trustpilot, claiming that the company is ethical, well-priced and helpful.

Costs and Fees

For an average three bedroom house with a dual fuel tariff, it should cost you around £82 a month.

However, as this is a variable tariff, it means that your energy cost will increase and decrease as the wholesale energy market does.

Core services & offering

Community

Bulb Energy puts their customer community at the forefront of their focus.

This is why they have created a website with a forum for their customers to discuss what the company could be doing better, help shape the future of the supplier and offers a place where customers can discuss things like renewable energy.

Customer Support

When it comes to customer support Bulb Energy mostly has 5-star reviews, with only 1% of their thousands of reviews falling within the negative category.

Many of these 1-star reviews seem like one-off situations, so it does not guarantee that you will experience the same issues.

Positive Customer Support Review

Sophie Hawker on Trustpilot:

My switch to bulb has been hassle free and easy, simple experience. The customer service team are polite and knowledgeable in helping you choose the package and payment that is best for you. I have also found it much cheaper than other suppliers.

Negative Customer Support Review

Kieran Ashley Silkstone on Trustpilot:

Rude, unfriendly, poor, overpriced. Really bad experience. The best thing was leaving, but even that was hard.

Contract Length and Fees

Bulb Energy offers you one tariff, as they say, that they don’t want to confuse their customers by providing hundreds of complicated offers, deals and tariffs.

A variable tariff means that the cost of your energy depends solely on the open market.

What does this mean?

The wholesale open market is affected by things such as current events, the time of year and even politics.

Sometimes this can mean having some savings on your monthly bill.

However, you do also run the risk of potentially paying more for your electricity and gas, as it is entirely unpredictable.

Supplier: Bulb
Tariff Name: Vari-Fair
Tariff Type: Variable
Payment Method: Direct Debit
Electricity Unit Rate:
12.443p per kWh
Electricity Standing Charge:
24.56p per day (£89.64 per year)
Gas Unit Rate: 2.797p per kWh
Gas Standing Charge:
24.56p per day (£89.64 per year)
Dual Fuel discount: £30/year
Exit Fees: None

Bulb Energy Review

Bulb Energy has a fantastic 5-star rating on Trustpilot, with over 5,000 reviews which have given the company a stellar 92% of positive reviews.

Many of these reviews state that it was incredibly easy to sign up and switch, the staff are helpful, and there are no exit fees or term lengths. They want you to stay with them because you want to, not because you have to.

Positive Bulb Energy Review

Georgia on Trustpilot:

Great company, so easy to set up and manage the account and great price. No closure fees either which is helpful when living in shared housing situations which are short term.

Negative Bulb Energy Review

Tom Grieve on Trustpilot:

This company tried to poach me from my current supplier without asking me. The first I heard of it was a “Sorry you’re leaving us” email. Completely unacceptable.

Company Comparison

Company Bulb Energy So Energy Affect Good Energy
Overall Trustpilot Score ★★★★★ ★★★★★ ★★★★★ ★★★
Discounts No No £15.75 per fuel per year £15 per fuel by paying by debit card
The average cost for dual fuel three bedrooms home £82 £78 £90.00 £102.39
Positive Reviews on Trustpilot 92% Positive 86% Positive 86% Positive 34% Positive

Who Should Use the Company?

Bulb Energy could be an excellent fit for customers that value is having an active community forum that means they will be listened to when it comes to the future of your supplier.

 

Bulb Consumer Review
  • Price
  • Easy to contact
  • Customer support
4.67

Summary

Bulb Energy is a new breed of energy company that genuinely aims to put their customers first, creating a forum for their customers to help shape the future of the company and how they operate. With excellent reviews on Trustpilot that have increased to over 5,000, this company is quickly growing in popularity.

Pros

  • One tariff so it isn’t too confusing
  • Easy to contact
  • 5-star rating on Trustpilot

Cons

  • Variable tariff prices can go up and down
  • Bulb don’t offer discounts