Bristol Energy unbiased review: How do they compare?


Bristol Energy


What’s in this review?

Also see: Bristol Energy for business review

 

Are you interested in switching to an energy company that invests in their community?

Bristol Energy might be a good fit for you.

Check out this review to find out more.

Introduction


Bristol Energy screenshot


Bristol Energy is a new energy supplier which was founded in 2016 and states that they put their social conscience at the forefront of everything that they do. This is why they invest their profits back into their community, investing in the fight against fuel poverty and supporting renewable energy generation.

Unlike the majority of energy providers, Bristol Energy is controlled by Bristol Council which benefits from the profits generated.

Costs and Fees

For the types of expenses, you can expect from Bristol Energy, see the table below.

This is only to be used as a loose guide, as your quote depends on your circumstances that can be affected by how big your property is and how many people live there.

Tariff Name

Tariff Type

Approximate annual cost for a three bedroom house

1 Year Fix Issue 25 Paperless Billing Fixed £878
1 Year Fix Issue 25 Paper Billing Fixed £902
My Green Plus 1 Year Fix Issue 9 Paperless Billing Fixed £907
2 Year Fix Issue 7 Paperless Billing Fixed £913
My Green Plus 1 Year Fix Issue 9 Paper Billing Fixed £931
2 Year Fix Issue 7 Paper Billing Fixed £937

Core services & offering

These are the benefits that Bristol Energy says they offer their customers.

✔Be treated fairly
✔Have access to Bristol Energy regardless of who you are or your circumstances
✔Bristol Energy make sure everything is simple and easy to understand
✔They promise to be 100% transparent
✔Their profits go back into the community
✔Support and invest in renewable energy
✔Fixed tariffs to ensure that you know what your costs will be

Customer Support

When it comes to customer support, Bristol Energy has a lot of positive reviews on Trustpilot. Some of these reviews state that the service is excellent and they haven’t ever encountered any issues. However, some negative reviews say they have had problems, but these do seem to be one-off situations.

Positive Customer Support Review

MW on Trustpilot:

Great service. Email sent to customers for monthly meter readings. Readings sent back. Two weeks later, email received with a bill as an attachment. Not like other companies who estimate and read meters once in a blue moon. Customer service great.

Negative Customer Support Review

KN Bristol on Trustpilot:

Switched almost six months ago from British Gas. Despite countless emails and phone calls, I have still not received one bill. It took them two months to try to sort out access to an online website.

Contract Length and Fees

For an idea of the types of tariffs Bristol Energy offer, see the tables below.

This will tell you which tariffs offer discounts or require exit fees, and how long your prices will be fixed for.

1 Year Fix Issue 25 Paperless Billing

1 Year Fix Issue 25 Paperless Billing Gas Electricity
Supplier Bristol Energy Ltd Bristol Energy Ltd
Tariff Name Bristol Energy Limited – 1 Year Fix Issue 25 Paperless Billing Bristol Energy Limited – 1 Year Fix Issue 25 Paperless Billing
Tariff Type Fixed Fixed
Payment Method Monthly direct debit Monthly direct debit
Unit Rate 3.665p per kWh 15.561p per kWh
Standing charge 18.39p per day (£67.11 per year) 17.09p per day (£62.39 per year)
Tariff Ends On 12 months after the start of supply 12 months after the start of supply
Price Guaranteed Until 12 months after the start of supply 12 months after the start of supply
Exit Fees £0 £0
Discounts & Additional Fees Online discount of £12 per fuel per year Online discount of £12 per fuel per year
Additional Products Included N/A N/A

My Green Plus 1 Year Fix Issue 9 Paperless Billing

My Green Plus 1 Year Fix Issue 9 Paperless Billing Gas Electricity
Supplier Bristol Energy Ltd Bristol Energy Ltd
Tariff Name Bristol Energy Limited – 1 Year Fix Issue 25 Paper Billing Bristol Energy Limited – 1 Year Fix Issue 25 Paper Billing
Tariff Type Fixed Fixed
Payment Method Monthly direct debit Monthly direct debit
Unit Rate 3.696p per kWh 15.908p per kWh
Standing charge 21.74p per day (£94.93 per year) 18.25p per day (£94.93 per year)
Tariff Ends On 12 months after the start of supply 12 months after the start of supply
Price Guaranteed Until 12 months after the start of supply 12 months after the start of supply
Exit Fees £0 £0
Discounts & Additional Fees Online discount of £12 per fuel per year Online discount of £12 per fuel per year
Additional Products Included N/A N/A

2 Year Fix Issue 7 Paperless Billing

2 Year Fix Issue 7 Paperless Billing Gas Electricity
Supplier Bristol Energy Ltd Bristol Energy Ltd
Tariff Name Bristol Energy Limited – 2 Year Fix Issue 7 Paperless Billing Bristol Energy Limited – 2 Year Fix Issue 7 Paperless Billing
Tariff Type Fixed Fixed
Payment Method Monthly direct debit Monthly direct debit
Unit Rate 3.749p per kWh 16.191p per kWh
Standing charge 18.55p per day (£67.72 per year) 19.71p per day (£71.94 per year)
Tariff Ends On 24 months after the start of supply 24 months after the start of supply
Price Guaranteed Until 24 months after the start of supply 24 months after the start of supply
Exit Fees £0 £0
Discounts & Additional Fees Online discount of £12 per fuel per year Online discount of £12 per fuel per year
Additional Products Included N/A N/A

Bristol Energy Reviews

Bristol Energy generally has an excellent customer reputation on Trustpilot, with many customers stating that they have an excellent customer support team, low-costs and they feel happy about knowing where their money is going.

Some negative reviews are one-offs concerning unexpected bills, but this can happen for a variety of reasons and does not necessarily guarantee you will experience the same issues.

Although online reviews aren’t always accurate, you should still consider them when comparing energy suppliers.

Positive Bristol Energy Review

Maria on Trustpilot:

No complaints here, good prices and they have a good customer support system. Happy with my contract makes a lovely change from previous suppliers!

Negative Bristol Energy Review

Abbey Gilligan on Trustpilot:

Shocking company. Give you low rates and then hit you with a massive bill. They tell you they’ve tried to contact you, but they haven’t. They sent us an email five days before the payment was saying our direct debut has changed (it increased by £100) this was on a Friday too!

Company Comparison

Company Bulb So Energy Affect Bristol Energy
Overall Trustpilot Score ★★★★★ ★★★★★ ★★★★★ ★★★★
Discounts No No £15.75 per fuel per year Online discount £15 a year
The average cost for dual fuel three bedrooms home £82 £78 £90.00 £73.16
Positive Reviews on Trustpilot 92% Positive 86% Positive 86% Positive 58% Positive

Who Should Use the Company?

Bristol Energy would be an excellent choice for customers that are passionate about investing back in their communities but can also benefit from their low costs and various tariff options.

 

Bristol Energy Review
  • Price
  • Customer support
  • Range of services
3.67

Summary

Bristol Energy is a socially focused energy company, that wants to invest back into their local community of Bristol and provide customers with fair prices, transparent billing and excellent customer service.

Pros

  • 4-star rating on Trustpilot
  • Excellent value for money
  • Profits go back into the community

Cons

  • They don’t offer a wide range of services
  • Some of their tariffs aren’t as competitively priced