Boost Power unbiased review: How do they compare?


Boost Power


What’s in this review?

 

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It will tell you everything you need to know about Boost, as well as what their customers are saying.

Introduction


Boost Power


Boost Power is a subsidiary of OVO Energy, which is a popular independent energy company in the UK.

Boost was explicitly created to serve prepayment customers of OVO, but they also welcome new customers, in a move to make sure that OVO’s prepayment customers have the dedicated support team they deserve.

Let’s take a closer look at Boost and see what they can offer you.

Costs and Fees

Boost Power is specifically for prepayment meters, meaning that you pay for your energy before you use it. For an idea of how much this might cost you, see the table below.

For more information about these tariffs, see the contract lengths and fees section.

Smart PAYG+ PAYG Traditional
Top up anywhere with an app or online Top up at the shops
Approx £20 a week* Approx £20 a week*
Average savings for electricity and gas:
Average savings for electricity and gas:
£60 £60
/Year /Year

Core services & offering

As well as offering their customers electricity and gas through a traditional meter, customers can also benefit from these offers.

Smart Meters

A smart meter isn’t just for fixed or variable tariffs; it can also work with your prepay meter.

They are free to install, and if you get one, you can enjoy the benefits of Smart PAYG+.

So what are smart meters?

They track your spending in real time so you can start understanding your energy usage, which can also help you to lower your energy costs.

This also allows your energy supplier to accurately bill you when you are on fixed or variable tariffs.

✔Top up online
✔Track your spending on your phone
✔Auto top-ups

App

 

Boost Power offers their customers a useful app to look after their account, which comes with these benefits.

✔Top up your account
✔Check what you’re spending
✔Find out when you’ll need to top up next
✔Save time by topping up with your app instead of going to the shops

Customer Support

When it comes to customer support, Boost Power has had many positive reviews on Trustpilot.

These reviews mention that the staff are helpful, polite and often help customers out of a difficult situation when they run into issues with their power.

Positive Customer Support Review

Esme on Trustpilot:

Love Boost. Always polite and helpful staff. On the prepay smart meter, have come home after a few stays in the hospital recently and come home to no supply. Boost is ALWAYS able to help in such a difficult time, the speed at reconnecting and help with finance is so far beyond appreciated, no other energy suppliers have ever been so understanding.

Negative Customer Support Review

Ms V Shoesmith on Trustpilot:

Customer service is the worst I’ve ever know… tariffs may be good, but they don’t care one they have you on board I’m looking to leave.

Contract Length and Fees (if any)

The two main tariffs that Boost Power offer are their Smart PayG+ and PAYG traditional tariffs.

The main difference between the two is that with the Smart PayG+ tariff, you have a smart meter installed which then means you can top up with an app or online, and have a free meter upgrade.

It also gives you more information about what your energy usage is and where it’s going, thanks to in-home monitors.

Electricity Standing Charge: 30.41p per day
Unit Rate: 3.45p per kWh
Gas Standing Charge: 28.31p per day
Unit Rate: 3.45p per kWh
Standing Charge: 28.31p per day
Smart PayG+ PAYG Traditional
Tariff details Tariff details
Electricity Unit Rate: 14.08p per kWh
Electricity Unit Rate: 14.08p per kWh
Electricity Standing Charge: 30.41p per day
✔33% green electricity ✔33% green electricity
✔No minimum contract ✔No minimum contract
✔No exit fees ✔No exit fees
✔Top up anywhere, including online or with an app ✔Top up at the shop
✔Free smart meter upgrade
✔Friendly Bristol-based service
✔No more meter key, no more hassle

Boost Reviews

Boost Power has a positive online reputation, with a 4-star rating on trusted websites such as Trustpilot.

52% of their reviews are positive, 26% are negative, and the rest fall somewhere in the middle.

Many of the negative reviews state that they have had to top up more regularly than usual, but this can happen for a variety of reasons and does not necessarily guarantee that you would experience the same issues.

Positive Boost Review

Sandra Grogan on Trustpilot:

Cheaper on gas and electricity. Smart meters installed and this makes life easier by showing everything you need to top up etc.
Very polite and helpful customer service.

Negative Boost Review

Holly on Trustpilot:

I’ve never had to top up so much in my life I’ve been with you since the 8th August 11 days, and already I’ve spent £30! Shocking daily charges will be changing provider!

Company Comparison

Company Bulb So Energy Affect Boost Power
Overall Trustpilot Score ★★★★★ ★★★★★ ★★★★★ ★★★★
Discounts No No £15.75 per fuel per year No
The average cost for dual fuel three bedrooms home £82 £78 £90.00 £80
Positive Reviews on Trustpilot 92% Positive 86% Positive 86% Positive 52% Positive

Who Should Use the Company?

Boost Power would be an excellent fit for prepayment customers who would like to upgrade to a smart tariff, to top up online and track their usage via an app.

 

Boost Power Review
  • Price
  • Range of services
  • Customer support
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Summary

Boost Power is dedicated to their prepayment customer base, which makes it quite unique amongst other providers that may only focus on their fixed or variable tariff customers. With their excellent customer service and competitive costs, this supplier is a strong competitor to other energy suppliers.

Pros

  • Just for prepayment customers
  • 4-star rating on Trustpilot
  • Dedicated support team

Cons

  • Some customers have experienced adjustment periods
  • No tariff options for those who aren’t on prepayment meters