What’s in this guide?
Sometimes finding out who your energy supplier is, isn’t as easy as it should be.
If you have just moved or you are about to, you could quickly lose track of your documentation and be left with this essential question:
What am I going to do now?
Luckily, even in the case that you have lost your paperwork, there are ways of finding out who your supplier is.
Who supplies my gas?
Firstly, you could use the Meter Point Administration’s online service, Find My Supplier or you can call the Meter Point Administration Service to get details of your gas supplier.
Here’s how you can call.
Meter Number Helpline: 0870 608 1524
The first thing to do is tap in the number, then make sure you have information regarding your postcode and your address to hand.
Make sure you have something to hand to note your MPRN (Meter Point Reference Number).
This call will cost you around 7p per minute plus your company’s access charge, and it is nationwide, not just regional.
This will help you find your MPRN number.
It is also on your gas bill, but if you can’t see it, you can call the number.
Your gas MPRN is typically between six and ten numbers.
In the circumstance where you do have your past bill, it should state clearly who your supplier is and your MPRN number.
Who supplies my electricity?
Your electricity supplier is more complicated to find, but not by very much.
The UK electricity network is separated into different areas, and each area has its own distribution centre that keeps track of who supplies power to each home in your area.
All you need to do is ring the number, and they will inform you who supplies your electricity.
Find the meter point administration number (MPAN), which is on your electricity meter.
|Northern Scotland||0800 048 3515|
|Southern Scotland||0330 101 0300|
|North West of England||0800 195 4141|
|North East of England||0845 070 7172|
|Merseyside and North Wales||0330 101 0300|
|London and the east||0845 601 4516|
|South England||0845 026 2554|
|South Wales, Midlands & South West||0845 601 5972|
Can I switch?
As long as you’re not in debt, you can switch energy supplier.
You can switch 49 days before the end of your contract without having to pay the penalty.
Does this apply to you? Have a look at your most recent bill if you have one to hand.
If you don’t, once you have found out who your supplier is, you should be able to ring them up directly and find out which tariff you’re on so you can start comparing suppliers and tariffs.
How do I switch?
Now that you know which tariff you are on, you can decide whether to switch or not.
Comparing energy suppliers is an essential part of deciding whether you want to switch, as you need to make sure that you’re paying the right amount for your energy and your supplier will support you should you need it.
Is switching complicated?
Years ago, switching may have been complicated and stressful.
However, now laws are protecting you as the customer from this stress so your new supplier will take care of everything for you.
How long does it take to switch?
Energy suppliers have a 14 day cooling off period where you can cancel your switch without a fee, so energy companies do not do anything during that period.
After that, however, it can take around four to six weeks to complete the switching process.
Energy suppliers will keep you updated on your switch.
Aren’t all energy suppliers the same?
Many energy suppliers are almost identical in specific ways as they receive their energy generally from the same place, with a few green energy exceptions where companies invest in renewable energy generators.
However, it’s not all about costs.
Many customers say that customer service is more important than the price of the tariffs, which many customers say they are happy to pay a bit more to stay with a helpful and considerate supplier.
Can my tariff come with me when I move?
Some suppliers will allow you to take your cheap tariff with you when you move, but you need to get in contact with your supplier first and check.
You should also check the rates in your new area (with a postcode if you have it) as energy is charged differently depending on your location.
Once I switch, will my supplier tell me if prices rise?
Unfortunately, prices are going to rise between 30% and 40% in the next five years, unless there are some massive changes politically in the world.
However, your energy supplier has to warn you about these price rises with a minimum of 30 days notice.
Who suppliers your electricity or gas?
Are you interested in comparing your options and taking a look at new deals?