Moving Home: Your guide to switching energy at your new property

Move Home

What’s in this guide?


When it comes to moving home, understandably dealing with energy suppliers might be the last thing you want to deal with.

However, this is a handy guide to let you know everything you need to do to ensure you have as smooth of an energy transfer as possible.

Plus, find out who your energy supplier is if you have moved into a property and you can’t find any helpful documentation.

Can I switch?

First of all, you need to figure out if you can switch energy supplier in the first place.

While you can switch your energy supplier as a homeowner or if you pay your energy bills directly as a renter, but you can’t if your energy bills are a part of your rent as that means your landlord has control over that.

If you can, here’s what you need to do before and after you move.

Before you move

Before you move home you should:

✔ Let your energy supplier/s know that you are moving
✔ Read your meters the day you move out
✔ Provide your supplier with a forwarding address
✔ Check if your plan has an early exit fee
✔ Your supplier might ask you if you want to have the same supplier at your new address – you don’t have to decide instantly
✔ Let the new tenants/owners know who their supplier is

After you move

✔ Contact your new supplier to let them know you have moved in
✔ Read the meters to ensure you have an accurate first bill
✔ Pay your previous suppliers final bill
✔ Remember you are responsible for all of the usage used once you take over the property, not just from when you move in
✔ Run a comparison to make sure you are getting the best deal for you and your home

If your new property has a prepayment meter

If you have moved into a property that has a prepayment meter, call your supplier immediately.

Do not use the prepayment card or fob before you do this.


Because you may accidentally be paying extra due to the debt of someone that lived there before you.

If you have to top up your credit before you contact your energy supplier, you should inform them of this when you ring up as they should pay you back for any extra charges you have paid.

Top Energy Suppliers

Take a look at some of EnergySeek’s top picks for electricity and gas suppliers, which are some of the highest rated companies on trusted websites such as Trustpilot.

Octopus Energy

Octopus Energy

Octopus Energy is an award-winning energy supplier that has been taking over customers from other companies such as M&S energy as well as Iresa when it went out of business earlier this year.

Not only does it offer one of the cheapest tariffs on the market today, but they have also got a proven record of being one of the best for customer service.

Octopus Energy was ranked at number three in the Which? Survey in 2018, and it’s the only energy supplier to earn the title of a Which? Recommended Provider for 2018.

Liz Griffith on Trustpilot: Simple operations will always win! No overcomplicated mumbo-jumbo like the rest!


Bulb Logo

Bulb is an energy supplier that is quickly growing in popularity in 2018 with over 5,000 reviews on Trustpilot, boasting a high 5-star rating with 92% of their total reviews positive.

The only potential negative with Bulb is that they only offer one tariff, and it’s a variable rate tariff.

What does this mean? It means that the cost of your energy is dependent on the open market, which is affected by things such as politics and the time of the year.

You could make some significant savings if prices go down, but of course, you would run the risk of the energy prices increasing and leaving you with a big bill.

Zac on Trustpilot: Great company, very cheap and true to their word. I would recommend them, I have saved a lot of money since being with them.

So Energy

So Energy

At number 9 in the Which? Energy Survey 2018, although So Energy doesn’t rank as highly as it’s independent competitors, it is still above the ‘big six’ and has a great 5-star rating on Trustpilot.

They claim to give their customers excellent value for money, honesty and simplicity, with 100% renewable energy and low price commitment.

Melekio Sibanda on Trustpilot: Most important thing for me is the excellent communication between you and us. Timely responses to queries. Thank you for that, and I have already recommended one person to you!


Affect Energy

With an experience of over 50 years with a more significant supplier, although Affect is a relatively new supplier, they aren’t entirely new to the industry.

86% of their 1,500+ reviews on Trustpilot fall within the 5-star category, though they don’t seem to have made it to the Which? Energy Survey 2018 – this could be because there weren’t enough people in the survey that were customers.

Mr Ratzke on Trustpilot: A very pleasant bunch of people to deal with, on the phone or via the website and competitive in their offering. We have two separate supplies from them which we manage via one account. Could not be easier.

Company Bulb So Energy Affect Octopus Energy
Overall Trustpilot Score ★★★★★ ★★★★★ ★★★★★ ★★★★★
Discounts No No £15.75 per fuel per year No
The average cost for dual fuel three bedroom home £82 £78 £90.00 £77.76
Positive Reviews on Trustpilot 92% Positive 86% Positive 86% Positive 91% Positive

Compare Prices

Supplier Tariff Average Annual Bill*
First Utility First Fixed March 2020 v2 £573
Powershop Top Shopper June 2018 Issue 1 £847
Bulb Vari-Fair £867
Avro Simple and Glory £869
Together Energy Together Fixed Jun 2018 v2 £874
One Select OneSelect Secure Summer 1 Year Fixed 2018 £887
One Select Secure Summer 18 Month Fixed 2018 £887
Tonik Positively Greener v6 £887
Toto Energy TOTO Discount Variable Saver 2 £888
Economy Energy Direct Saver £891


Are you moving home and want to find out more about your energy options?

Or have you bought your first home, and you aren’t sure where to start with your energy supplier or tariffs?

This guide should have answered all of your questions, but there’s much much more to discover.

Take a look at the EnergySeek guides to find out more about your energy, or see reviews of the top 7 energy switching sites to compare gas & electricity.