How to deal with your energy supplier when moving home?

Move Home

What’s in this guide?


It can be very overwhelming when you move home, especially if it’s your first time or you haven’t moved in a long time.

Usually, the last thing on your list of priorities is trying to deal with your energy supplier.

However, overlooking your energy bills or not taking care of your supplier in your new home could end up costing you.

Not just in costs but also in stress.

Let’s take a look at what you need to do when you move home, both before and after.

Can I switch?

First of all, you need to figure out if you can switch energy supplier in your new home should you choose to.

While you can switch your energy supplier as a homeowner or if you pay your energy bills directly as a renter, but you can’t if your energy bills are a part of your rent as that means your landlord has control over that.

If you can, here’s what you need to do before and after you move home.

Before you move home

Before you move home you should:

✔ Let your energy supplier know that you are moving

✔ Remember to read your meters the day you move out

✔ Provide your supplier with your new address

✔ Check if your plan has an early exit fee

✔ Your supplier might ask if you want to keep the same supplier at your new address

✔ Make sure you let the new tenants/owners know who their supplier is

After you move home

After you move home you should:

✔ Inform your supplier that you have moved in

✔ Ensure an accurate first bill by reading the meters

✔ Pay your final bill

✔ Remember you are responsible for all of the usage used once you buy the property

✔ Run a comparison to make sure you are getting the best deal for you and your home

Top Energy Suppliers

Take a look at some of EnergySeek’s top picks for electricity and gas suppliers, which are some of the highest rated companies on trusted websites such as Trustpilot.

Octopus Energy

Octopus Energy

Octopus Energy is an award-winning energy supplier that has been taking over customers from other companies such as M&S energy as well as Iresa when it went out of business earlier this year.

Not only does it offer one of the cheapest tariffs on the market today, but they have also got a proven record of being one of the best for customer service.

Octopus Energy was ranked at number three in the Which? Survey in 2018, and it’s the only energy supplier to earn the title of a Which? Recommended Provider for 2018.

Liz Griffith on Trustpilot: Simple operations will always win! No overcomplicated mumbo-jumbo like the rest!



Bulb is an energy supplier that is quickly growing in popularity in 2018 with over 5,000 reviews on Trustpilot, boasting a high 5-star rating with 92% of their total reviews positive.

The only potential negative with Bulb is that they only offer one tariff, and it’s a variable rate tariff.

What does this mean? It means that the cost of your energy is dependent on the open market, which is affected by things such as politics and the time of the year.

You could make some significant savings if prices go down, but of course, you would run the risk of the energy prices increasing and leaving you with a big bill.

Zac on Trustpilot: Great company, very cheap and true to their word. I would recommend them, I have saved a lot of money since being with them.

So Energy

So Energy

At number 9 in the Which? Energy Survey 2018, although So Energy doesn’t rank as highly as it’s independent competitors, it is still above the ‘big six’ and has a tremendous 5-star rating on Trustpilot.

They claim to give their customers excellent value for money, honesty and simplicity, with 100% renewable energy and low price commitment.

Melekio Sibanda on Trustpilot: Most important thing for me is the excellent communication between you and us. Timely responses to queries. Thank you for that, and I have already recommended one person to you!


Affect Energy

With an experience of over 50 years with a more significant supplier, although Affect is a relatively new supplier, they aren’t entirely new to the industry.

86% of their 1,500+ reviews on Trustpilot fall within the 5-star category, though they don’t seem to have made it to the Which? Energy Survey 2018 – this could be because there weren’t enough people in the survey that were customers.

Mr Ratzke on Trustpilot: A very pleasant bunch of people to deal with, on the phone or via the website and competitive in their offering. We have two separate supplies from them which we manage via one account. Could not be easier.


Interested in learning more about your energy?

Did you know that you could be saving up to £500 on your energy bills every year?

Take a look at the EnergySeek guides to find out more about your energy, or see reviews of the top 7 energy switching sites to compare gas & electricity.