Social Energy Tariffs: Get help with You Energy Bills


What’s in this guide?


If you’re concerned about paying your bills, there are ways that you can get help.

In this guide, you’ll find out how you can get help with your energy bills, including your energy supplier and the government.

Let’s dive in and take a closer look.

Help from your energy supplier

For many customers, the biggest fear is having your energy supply switched off suddenly.

Luckily this is often the last resort for many companies, so it will only happen if there are no other options.

This is why it’s so important to ensure that if you’re worried about not being able to pay your bills, contact your supplier as soon as possible.

Prepayment meters

Sometimes, your energy supplier will arrange for you to have a prepayment meter so you can pay off your debts.

You pay for your energy in advance like a week, and then when the next weekend comes along, you pay for the next week etc.

Your debt will be paid off bit by bit every time you pay for your energy.

Prepayment meters are more expensive when it comes to cost of your energy, and you should keep in mind that the cost per unit is much higher than on standard credit meters.


What is the Priority Services Register?

The PSR was created, so suppliers give the correct support to those customers who need it.

Ofgem designed and oversaw this system to ensure that if you require special requirements, you will receive additional support from your energy supplier.

Who can sign up?

You can sign up to the PSR if any of these circumstances apply to you:

  • Pensioner
  • Disabled
  • Very sick
  • Medical condition which is of a longer term
  • You are in a vulnerable situation
  • Have a child that is under five

What help can I get through the Priority Services Register?

Through the PSR, this is some of the help you can receive:

  • You will get notice of any power cuts which are planned
  • Emergency support
  • Identification scheme
  • Nominee scheme
  • Meter reading services
  • Accessible information

Warm home discount

The warm home discount is a government scheme that means that the big six energy suppliers, and any energy companies with 250,000 customers or more, should give you a one-time £140 rebate against your energy bills.

Ofgem, the energy industry regulator, administers some aspects of the scheme.

Large suppliers must legally offer this discount, but some smaller independent energy suppliers also provide this initiative to their customers.

Typically, there are two different types of warm home discount; direct and indirect.

Direct = A £140 rebate against your energy bills

Indirect = Support from a third party, otherwise known as Industry Initiatives

You should automatically receive this payment if you are eligible, but you can also contact your supplier and find out more.

People who are eligible should fall within one of these groups.

  • Disability
  • Chronic illness
  • Young children
  • Receipt of specific benefits

Winter fuel payments

The winter fuel payment is a payment that you can get from the government between November and December if you are eligible.

This is mainly for people who are born on or before 1953 to help pay for your heating.

It doesn’t affect any of the other benefits you might be receiving, and there may be some other schemes available to you too.

Check out the EnergySeek guide to the cold weather payment here.

Am I eligible?

If you fall within these categories, you could be eligible for the winter fuel payment:

  • Your birthday was around November 1953
  • In receipt of one some benefits that include: Pension Credit, income-based Jobseeker’s Allowance, income-related Employment and Support Allowance, Income Support
  • If you live in a hospital and you are eligible

Debts to your energy supplier

You can seek assistance from debt advice agencies such as Citizens Advice.

But you should always try and talk to your supplier first, whenever possible.

Energy efficiency measures

If you’re looking at discounts or cash sums for your energy over winter, there are some other ways you can save some money.

Even if it’s saving a few pennies, they can add up and end up saving you a lot of money in the long run.


Having a well-insulated house means that you don’t have to heat your home as much, saying you could have some real savings on your costs.

There are some grants available to minimise your costs.

Turn your heating down

Evidence suggests that keeping your heating on at a lower level constantly could be cheaper than occasionally blasting your heating on then switching it off.

Decreasing your temperature by even 1 degree could give you significant savings on your energy bills.

Turn your shower pressure down

A powerful shower can be a great luxury for many residents.

But it could be costing you a considerable amount and turning the pressure down could save you some money.

Use the right part of your hob

If you’re heating/cooking a small meal, you might want to use a small pan with the smallest ring on your hob, as using a large ring might be costing you in energy.

Heat your home with cooking

Opening your oven once you have finished cooking your dinner and letting the heat from inside warm your home instead of using your mains can help you save money on your cooking.

Unplug regularly

Unplugging your devices that drain a lot of energy such as your TV, phone chargers and computer even when they are turned off could give you some significant savings.


Are you interested in making savings on your energy costs?

Did you know that you could be saving £500 annually on your energy bills every year?

Take a look at the EnergySeek guides to find out more about your energy, or see reviews of the top 7 energy switching sites to compare gas & electricity.