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Yu Energy Review



What’s in this review?

 

Yu Energy is a young company with a bright customer reputation with a 4-star rating on Trustpilot.

If you’ve never heard of them, they can offer your business energy, water and more from their range of services.

Want to learn more?

Let’s get this show on the road.

 

Introduction


Yu Energy


Founded in 2014, Yu Energy is a business-only supplier of energy, with a mission to become one of the most innovative companies in the energy market.

How will they achieve this?

By offering customers stellar service, competitive pricing and giving your business a treatment as unique as it is.

Costs and Fees

Like many business energy suppliers, Yu Energy does not provide an estimated bill for your company as each business requires an entirely bespoke plan.

However, they do give this table with information about day rates, standing charges and night rates depending on your location in the UK.

This is for micro-businesses with an annual consumption of 50,000kWh.

REGION Eastern 10 East Midlands 11 London 12 Manweb 13
Single Rate
Day Rate p/kWh 16.734 16.876 15.87 18.348
Standing Charge p/day 28.015 29.02 27.58 27.94
Two-Rate: Day/Night
Day Rate p/kWh 18.011 17.722 17.058 19.236
Night Rate p/kWh 11.978 12.861 12.73 13.78
Standing Charge p/day 28.015 29.02 27.58 27.94
Two-Rate: Day/EveningWeekend
Day Rate p/kWh 17.591 16.374
Evening/Weekend Rate p/kWh 15.659 15.219
Standing Charge p/day 28.015 27.58
Three Rate: Day/Night/EveningWeekend
Day Rate p/kWh 18.427 18.377 19.62
Evening/Weekend Rate p/kWh 17.378 16.708 18.508
Night Rate p/kWh 11.974 12.879 13.771
Standing Charge p/day 28.015 29.02 27.94
REGION Midlands 14 Northern 15th> Norweb 16 Scottish Hydro 17 Scottish Power 18
Single Rate
Day Rate p/kWh 16.978 16.829 17.229 17.491 17.221
Standing Charge p/day 30.175 29.065 26.645 34.27 29.505
Two-Rate: Day/Night
Day Rate p/kWh 17.909 17.711 18.068 18.581 18.642
Night Rate p/kWh 13.561 13.319 12.951 13.99 13.768
Standing Charge p/day 30.175 29.065 26.645 34.27 29.505
Two-Rate: Day/EveningWeekend
Day Rate p/kWh 17.809 18.191 17.869 18.529
Evening/Weekend Rate p/kWh 15.936 14.626 17.019 17.02
Standing Charge p/day 30.175 29.065 34.27 29.505
Three Rate: Day/Night/EveningWeekend
Day Rate p/kWh 18.679
Evening/Weekend Rate p/kWh 17.336
Night Rate p/kWh 13.021
Standing Charge p/day 26.645
REGION Seaboard 19 Southern 20 Swalec 21 Sweb 22
Yorkshire 23
Single Rate
Day Rate p/kWh 16.543 16.748 17.291 17.398 17.189
Standing Charge p/day 27.945 27.895 31.52 32.055 29.01
Two-Rate: Day/Night
Day Rate p/kWh 17.919 18.256 18.382 18.472 18.028
Night Rate p/kWh 12.588 13.291 13.881 13.673 13.864
Standing Charge p/day 27.945 27.895 31.52 32.055 29.01
Two-Rate: Day/EveningWeekend
Day Rate p/kWh 17.594 18.015 18.204 18.025
Evening/Weekend Rate p/kWh 15.706 16.385 16.389 16.159
Standing Charge p/day 27.895 31.52 32.055 29.01
Three Rate: Day/Night/EveningWeekend
Day Rate p/kWh 18.43 18.795 18.85 18.583
Evening/Weekend Rate p/kWh 17.124 15.415 17.876 15.816
Night Rate p/kWh 12.478 13.388 13.581 13.863
Standing Charge p/day 27.945 27.895 32.055 29.01

Core services & offering

Gas & Electricity

Yu Energy offers your business a dedicated industry expert to help provide the best bespoke plans for you, which means that regardless of whether you are a micro-business or a multi-site retail chain, you can find yourself competitively priced services.

Water

Claiming to offer both personal expert services and competitive pricing, Yu Energy is going to be launching Yu Water shortly, which they say is a fresh approach to business water supply.

The great thing about this is that for businesses, sometimes having all of your utilities in one place can give you more time to focus on what’s important. Your company.

Corporate Energy Suppliers

If you run a large business that spends more than £100,000 a year on gas or electricity, your energy needs may realistically be more complicated than others.

Yu Energy will manage your energy portfolio, which allows them to give you the best contract for your businesses needs. This can range from fixed to part-fixed agreements that are clear and simple to understand.

  • Bespoke contracts for your company
  • Quick service
  • Your dedicated account manager

New Connections

Yu Energy can install new energy connections for commercial properties by using all types of gas meters and electricity meters, including non-half hourly and half-hourly electricity meters to bespoke gas meters.

Energy Brokers

For energy brokers, Yu Energy wants to create long and lasting relationships with both yourself and your clients.

This is why they will offer you fast turnaround times, tailored solutions for you and your clients and what they claim is industry-leading customer care.

“Yu Energy has created a superb business platform for energy consultants to use. Their pricing structure is very keen in a highly competitive marketplace, but, what sets Yu Energy above many of its competitors are the staff!” – from the Yu Energy website

Customer Support

On the whole, Yu Energy has a very positive score on Trustpilot. Most of their negative reviews do seem to be one-off situations that can happen for a variety of reasons.

However, it is still essential to consider them if you are thinking about making a switch.

Positive Customer Support Review

Jo Haynes on Trustpilot:

I have received excellent service from Lauren. I had never heard of YU Energy and was a little apprehensive about moving Supplier. Lauren was able to reduce our Electricity bill by approximately £2,000 per year. I look forward to working with her.

Negative Customer Support Review

Raja Azeem on Trustpilot:

They are just there to take your money, I was given the false information by customer service of when I can terminate my contract, everything I had done was of there advise, and they will roll you over on very high rates and not even tell you or advise you of this.

Contract Length and Fees

Fixed Price Plan

Yu Energy’s fixed price plan allows you to manage your business’s energy costs.

The typical plans are usually between 1 and three years in length, and they promise not to change their prices mid-way through your contract suddenly, so you know you’ll only be paying for the energy that you use.

Freedom Price Plan

This is a more flexible plan that companies are usually put on after their current contract ends if you haven’t agreed with Yu Energy to come to a different deal.

Yu Energy will inform you of what prices you can expect in advance of your contract coming up for renewal.

To avoid going on this plan, your business needs to give Yu Energy 30 days notice when you are planning to switch supplier or agree on a new Fixed Price Plan.

Deemed Price Plan

A deemed price plan will be your automatic plan if you move into a premise that Yu Energy supplies but you have not switched suppliers or agreed on a contract with Yu Energy.

This will often be more expensive than being in a contract with an energy supplier, so it is essential to make those calls as soon as possible.

Transition Price Plan

If you choose not to renew your Fixed Price Plan with Yu Energy, but another company has not registered your meter, you will be put on a transition price plan.

Payment Default Price Plan

If you default on your agreed payments, Yu Energy will transfer you to a ‘Payment Default Price Plan’.

For more information on Yu Energy’s plans, see their online documentation here.

Yu Energy Reviews

Yu Energy has a 5-star rating on Trustpilot, with 86% of over 200 reviews positive and 8% negative.

Most of the negative reviews seem to be because of issues surrounding miscommunication between brokers, customers and suppliers, which are usually one-off situations that do not necessarily reflect negatively on the company.

Although online reviews aren’t always accurate, they should still be considered when looking at a company to potentially switch to.

Positive Yu Energy Review

Harry Singh on Trustpilot:

Bal Patel sorted my gas and electricity, he came to see personally and explained every tiny detail, he has saved my family business money, I will be recommending him to all my business friends

Negative Yu Energy Review

Steven Monaghan on Trustpilot:

Don’t forget to give them the required notice, otherwise, prepare yourself for the second year of expensive gas.

Company Comparison

Company Bulb So Energy Affect Yu Energy
Overall Trustpilot Score ★★★★★ ★★★★★ ★★★★★ ★★★★
Discounts No No £15.75 per fuel per year Unknown
The average cost for dual fuel three bedrooms home £82 £78 £90 Business Supplier
Positive Reviews on Trustpilot 92% Positive 86% Positive 86% Positive 86% Positive

Who Should Use the Company?

Yu Energy would be a good fit for a business that would like to have all of their utilities in the same place, over multiple sites which Yu Energy can help you manage.

 

Yu Energy Review
  • Customer support
  • Range of services
  • Easy to contact
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Summary

Yu Energy is a fresh company that joined the industry in 2014, promising to become an innovative alternative to the ‘big six’. With their water supply coming soon, customers will be able to benefit from having their utilities in the same place.

Pros

  • Have all of your utilities in one place once Yu Water has launched
  • 4-star rating on Trustpilot
  • They promise to get back to you within 2 working days

Cons

  • Some of their contracts require a lot of reading as your plan could be switched if you don’t contract Yu Energy around the time of renewal
  • Standing rates appear to be on the higher end
  • According to reports, the billing could be improved