What’s in this review?
Also see: The Utility Warehouse for home review
Utility Warehouse Business offers customers a range of solutions for your business energy needs, including dual fuel and single fuel options, and several incentives to help you save money over the year.
Want to find out more?
This guide will give you an overview of the company, reviews from trusted sources and how you can get a quote for your business.
Utility Warehouse was founded in 2013, having bought a massive 770,000 customers from Npower, making it one of the largest energy suppliers apart from the ‘big six’.
Instead of heavy advertising like other suppliers, Utility Warehouse relies on customer recommendations and agents to sign up new customers. A quick overview of what Utility Warehouse offers it’s business customers is as follows:
- 0800 numbers
- Mobile phones
According to their website, the more services you sign with Utility Warehouse, the more discounts you’ll receive!
Core services & offering
Utility Warehouse Business offers their customers these services and offers:
Gas & Electricity
- Available for businesses with an electric meter with a profile class between 01, 02, 03 or 04
- No minimum contract
- Easy to switch
- £200 to help you change
- 10% extra discount after 12 months
Phone & Broadband
- Unlimited data allowance
- Free wireless router
- UK technical support team
- 150MB of web space
- 0800 numbers
For more information on different plans see contract length and fees
- Handsets from £1 a month
- No charge for switching price plan
- Free itemised billing on your bill
- 50 international destinations to call from 15p a minute
- ‘Out of bundle rates’ up to 70% cheaper than other networks
- Mobile phone protection scheme
Utility Warehouse wants to make it easier for you and your business, firstly by offering a cashback card that you can use at a wide range of retailers – when you do, up to 7% is taken off your next bill.
This pay as you go card comes with many benefits:
- Pay as you go card
- No interest to pay – ever
- Easy to top up
- Use in stores and online
- Between 3% and 7% cash back to use against your next Utility Warehouse bill
- £10 one off fee which you get back within two weeks
- £1 per month
If you don’t think a card is for you, there is also the option to just use the Utility Warehouse ‘clubhouse’, which you can use to shop to get up to 18% cashback at over 2,000 retailers!
- Award-winning customer service
- Unlimited cashback
- Free Calls
- £200 to switch
- No minimum contract terms
- Lowest prices online
Based on reviews on Trustpilot, many of which are ‘verified orders’ meaning that they are proven customers, the customer support from Utility Warehouse, in general, is excellent. Many customers state that any issues that they have run into have been fixed in a short amount of time by friendly staff.
Online reviews are not always accurate, but they should ever be taken into consideration when deciding whether a company is right for you and your business.
Positive Customer Support Reviews:
Best prices around and excellent customer service.
I have been with UW for many years and always found them very helpful. One can still speak to an adviser and queries are dealt with immediately. If they say they are coming back to you, they do! Having all utilities, broadband, home phone and mobile all under one roof is so convenient.
Negative Customer Support Reviews:
Having complained that staff had cancelled my order and not even told me I requested a manager call back, did not happen. Sent in a complaint email form, still no reply. Terrible customer service.
Contract Length and Fees
Phone & Broadband
|Phone and Standard Broadband||Phone and Ultra-Broadband|
|No minimum contract||Superfast Fibre-optic broadband|
|PLUS for customers with Gold Status:||Choose between|
|FREE Standard Broadband for six months (£7/month after that) + £13.50 line rental||Ultra: 35 Mbps average download speed|
|Inclusive call bundles available from just £15 a month||Ultra+: 63 Mbps average download speed|
|One-off £30 connection fee|
|PLUS for customers with Gold Status:|
Ultra-Broadband just £8 for six months (£15/month after that) + £13.50 line rental
Ultra+ Broadband just £13 for six months (£20/month after that) + £13.50 line rental
80% off on BT call charges & 10% line rental
UNLIMITED FREE calls to Utility Warehouse landlines
Inclusive call bundles available from just £15 a month
|£10 a month||£12.50 a month||£15 a month||£20 a month||£25 a month|
|450 minutes||900 minutes||1800 minutes||3000 minutes||Unlimited minutes|
|Unlimited Texts||Unlimited texts||Unlimited texts||Unlimited texts||Unlimited texts|
|1GB Data||2.5GB Data||5GB Data||10GB Data||20GB Data|
Utility Warehouse Business Reviews
With a large number of reviews on Trustpilot (5000+), positive reviews account for 66% of the total reviews, and 13% are negative, with the rest falling in the middle.
Overall it seems that Utility Warehouse has a positive reputation, with many of the negative reviews stating an unexpected bill, which can happen for a variety of reasons and do depend entirely on the individual circumstances.
Positive Utility Warehouse Business Reviews
Having been customers now for more than seven years, we are truly happy with the service we’ve received from Utility Warehouse. They offer great value for money with fantastic service and excellent customer service. We love their Cashback Card which has saved us hundreds of pounds off our utility bills over the years. Most years we’ve had £300-£400 in cashback! It’s great to be able to deal with a British company who have a UK based customer services team!
Negative Utility Warehouse Business Reviews
Shocking company, don’t go near them, I cancelled with 72 hours of joining (friend recommended) I have emailed several email addresses, call cs line can’t get through, advised my referer, have had money taking from my bank, have not received any services from them, and when I complained and said I’ll go on social media to complain, the response I got went for it, do what you need to! Not a care in the world, avoid them at all cost, wish I had read the reviews before I agreed to join, nightmare aftercare, no one cares!
|Company||Bulb||So Energy||Affect||Utility Warehouse Business|
|Overall Trustpilot Score||★★★★★||★★★★★||★★★★★||★★★★|
|Discounts||No||No||£15.75 per fuel per year||No|
|Estimate business quote on website||No||No||No||No|
|Positive Reviews on Trustpilot||92% Positive||86% Positive||86% Positive||66% Positive|
Who Should Use the Company?
Based on all of the information, including reviews from trusted websites, the company website and the analysis of the business, Utility Warehouse Business may be perfect for smaller companies that could benefit from multiple discounts on services.
As well as getting those services from a company that emphasises customer support.
Utility Warehouse Review
Like many business energy suppliers, Utility Warehouse does not provide an estimated quote about how much you can expect to pay for your energy. However, they do have a lot of information about other benefits that customers can enjoy, such as members benefits and multiple discounts for packages. The negative reviews have often been concerning unexpected bills, which can occur for some reasons.
- Free light bulbs
- Utility Warehouse provides packages for energy, phone, broadband and mobile
- Member benefits and discounts
- Some customers experience unexpected bills
- They do not respond to reviews on Trustpilot to fix customers issues
- There are stipulations to what benefits members can enjoy depending on your package