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Utility Warehouse for Business Review


Utility Warehouse logo


What’s in this review?

Also see: The Utility Warehouse for home review

 

Utility Warehouse Business offers customers a range of solutions for your business energy needs, including dual fuel and single fuel options, and several incentives to help you save money over the year.

Want to find out more?

This guide will give you an overview of the company, reviews from trusted sources and how you can get a quote for your business.

 

Introduction


Utility Warehouse screenshot


Utility Warehouse was founded in 2013, having bought a massive 770,000 customers from Npower, making it one of the largest energy suppliers apart from the ‘big six’.

Instead of heavy advertising like other suppliers, Utility Warehouse relies on customer recommendations and agents to sign up new customers. A quick overview of what Utility Warehouse offers it’s business customers is as follows:

  • Electricity
  • Gas
  • 0800 numbers
  • Mobile phones
  • Broadband

According to their website, the more services you sign with Utility Warehouse, the more discounts you’ll receive!

Core services & offering

Utility Warehouse Business offers their customers these services and offers:

Gas & Electricity

  • Available for businesses with an electric meter with a profile class between 01, 02, 03 or 04
  • No minimum contract
  • Easy to switch
  • £200 to help you change
  • 10% extra discount after 12 months

Phone & Broadband

  • Unlimited data allowance
  • Free wireless router
  • UK technical support team
  • 150MB of web space
  • 0800 numbers

For more information on different plans see contract length and fees

Mobile

  • Handsets from £1 a month
  • No charge for switching price plan
  • Free itemised billing on your bill
  • 50 international destinations to call from 15p a minute
  • ‘Out of bundle rates’ up to 70% cheaper than other networks
  • Mobile phone protection scheme

Cashback

Utility Warehouse wants to make it easier for you and your business, firstly by offering a cashback card that you can use at a wide range of retailers – when you do, up to 7% is taken off your next bill.

This pay as you go card comes with many benefits:

  • Pay as you go card
  • No interest to pay – ever
  • Easy to top up
  • Use in stores and online
  • Between 3% and 7% cash back to use against your next Utility Warehouse bill
  • £10 one off fee which you get back within two weeks
  • £1 per month

If you don’t think a card is for you, there is also the option to just use the Utility Warehouse ‘clubhouse’, which you can use to shop to get up to 18% cashback at over 2,000 retailers!

Member Benefits

  • Award-winning customer service
  • Unlimited cashback
  • Free Calls
  • £200 to switch
  • No minimum contract terms
  • Lowest prices online

Customer Support

Based on reviews on Trustpilot, many of which are ‘verified orders’ meaning that they are proven customers, the customer support from Utility Warehouse, in general, is excellent. Many customers state that any issues that they have run into have been fixed in a short amount of time by friendly staff.

Online reviews are not always accurate, but they should ever be taken into consideration when deciding whether a company is right for you and your business.

Positive Customer Support Reviews:

Roger Reeson on Trustpilot:

Best prices around and excellent customer service.

Mrs Harris on Trustpilot:

I have been with UW for many years and always found them very helpful. One can still speak to an adviser and queries are dealt with immediately. If they say they are coming back to you, they do! Having all utilities, broadband, home phone and mobile all under one roof is so convenient.

Negative Customer Support Reviews:

Mike Hodson on Trustpilot:

Having complained that staff had cancelled my order and not even told me I requested a manager call back, did not happen. Sent in a complaint email form, still no reply. Terrible customer service.

Contract Length and Fees

Phone & Broadband

Phone and Standard Broadband Phone and Ultra-Broadband
No minimum contract Superfast Fibre-optic broadband
PLUS for customers with Gold Status: Choose between
FREE Standard Broadband for six months (£7/month after that) + £13.50 line rental Ultra: 35 Mbps average download speed
Inclusive call bundles available from just £15 a month Ultra+: 63 Mbps average download speed
One-off £30 connection fee
18-month contract
PLUS for customers with Gold Status:
Ultra-Broadband just £8 for six months (£15/month after that) + £13.50 line rental
Ultra+ Broadband just £13 for six months (£20/month after that) + £13.50 line rental
80% off on BT call charges & 10% line rental
UNLIMITED FREE calls to Utility Warehouse landlines
Inclusive call bundles available from just £15 a month

 

Mobile

£10 a month £12.50 a month £15 a month £20 a month £25 a month
450 minutes 900 minutes 1800 minutes 3000 minutes Unlimited minutes
Unlimited Texts Unlimited texts Unlimited texts Unlimited texts Unlimited texts
1GB Data 2.5GB Data 5GB Data 10GB Data 20GB Data

 

Utility Warehouse Business Reviews

With a large number of reviews on Trustpilot (5000+), positive reviews account for 66% of the total reviews, and 13% are negative, with the rest falling in the middle.

Overall it seems that Utility Warehouse has a positive reputation, with many of the negative reviews stating an unexpected bill, which can happen for a variety of reasons and do depend entirely on the individual circumstances.

Positive Utility Warehouse Business Reviews

Susie on Trustpilot:

Having been customers now for more than seven years, we are truly happy with the service we’ve received from Utility Warehouse. They offer great value for money with fantastic service and excellent customer service. We love their Cashback Card which has saved us hundreds of pounds off our utility bills over the years. Most years we’ve had £300-£400 in cashback! It’s great to be able to deal with a British company who have a UK based customer services team!

Negative Utility Warehouse Business Reviews

Gary Martin on Trustpilot:

Shocking company, don’t go near them, I cancelled with 72 hours of joining (friend recommended) I have emailed several email addresses, call cs line can’t get through, advised my referer, have had money taking from my bank, have not received any services from them, and when I complained and said I’ll go on social media to complain, the response I got went for it, do what you need to! Not a care in the world, avoid them at all cost, wish I had read the reviews before I agreed to join, nightmare aftercare, no one cares!

Company Comparison

Company Bulb So Energy Affect Utility Warehouse Business
Overall Trustpilot Score ★★★★★ ★★★★★ ★★★★★ ★★★★
Discounts No No £15.75 per fuel per year No
Estimate business quote on website No No No No
Positive Reviews on Trustpilot 92% Positive 86% Positive 86% Positive 66% Positive

 

Who Should Use the Company?

Based on all of the information, including reviews from trusted websites, the company website and the analysis of the business, Utility Warehouse Business may be perfect for smaller companies that could benefit from multiple discounts on services.

As well as getting those services from a company that emphasises customer support.

 

Utility Warehouse Review
  • Customer support
  • Range of services
  • Easy to contact
4.67

Summary

Like many business energy suppliers, Utility Warehouse does not provide an estimated quote about how much you can expect to pay for your energy. However, they do have a lot of information about other benefits that customers can enjoy, such as members benefits and multiple discounts for packages. The negative reviews have often been concerning unexpected bills, which can occur for some reasons.

Pros

  • Free light bulbs
  • Utility Warehouse provides packages for energy, phone, broadband and mobile
  • Member benefits and discounts

Cons

  • Some customers experience unexpected bills
  • They do not respond to reviews on Trustpilot to fix customers issues
  • There are stipulations to what benefits members can enjoy depending on your package