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Solarplicity Energy Review


Solarplicity Review


What’s in this review?

Also see: Solarplicity for home review

 

Are you thinking about switching to Solarplicity?

Get the low down on the company, what they offer, as well as Solarplicity reviews from trusted websites such as Trustpilot.

Let’s dive in.

 

Introduction


Solarplicity Review


Formerly LoCO2, Solarplicity is a green energy supplier that caters both to domestic properties as well as commercial, with competitive prices and service that they hope to use to beat the ‘big six’.

Trading since 2009, Solarplicity supplies homes and businesses across the UK with 100% renewable energy, see the table below for a breakdown of their fuel mix.

To jump right to a Solarplicity review, click here.

Renewable Fuel Type Percentage Used In Fuel Mix
Biofuels 53%
Hydropower 22%
Wind 21%
Solar power 4%

Costs and Fees

Although your quote will vary entirely on many factors including your location, usage, house type and more, below you can find a ballpark average on what your quote might look like if you have a 3 bedroom home somewhere in the Midlands.

Tariff Name Monthly Cost Free LED bulbs included
Smart Fixed £81.59
12 Months Fixed £84.09
Standard Variable £90.46
Fair Market Price £105.27

Core services & offering

Solarplicity offers many tariffs to their customers, but did you know that you can also benefit from these positives?

  • No standing charges on specific tariffs
  • No hidden costs
  • 100% renewable energy
  • Low prices for your gas
  • Free LED lights on certain fares
  • Discounts

Customer Support

Unfortunately, it does seem that customer service is one of the highest reasons for their negative ratings on Trustpilot. Many of these reviews state that they have to wait up to an hour on the phone to speak to someone, or that they have been told they will be getting a callback and this does not happen for days or weeks.

Although online reviews are not always accurate, it is essential to take them into consideration when deciding which energy provider is best for you and your home.

Positive Customer Support Solarplicity review

Miss Carmen Panait on Trustpilot:

I can say I was very pleased about the way that I have been informed over the phone. A gentleman called me, and he had so much patience to answer all of my questions (has lots). I truly recommend them!

Negative Customer Support Solarplicity review

Dr David Quine on Trustpilot:

Signed up to switch back on 13/6, told would be through in 21 days heard nothing by this week 30/7 so emailed, heard nothing, now been on the phone for over 45 minutes. Not looking promising, reading other reviews appears they must be having severe issues with customer service?

Contract Length and Fees

Solarplicity offers a range of both fixed and variable tariffs, but you are going to get a lot more discounts opting for one of their fixed options vs the variable options.

Customers can enjoy discounts of £21 per fuel when on a dual fuel plan, a £30 SMART reward and free LED lights, all of which can cut your annual costs considerably.

Solarplicity SMART Fixed 2

Name: Solarplicity SMART Fixed 2
Tariff Type: 100% renewable; 12 month fixed
Annual Personal Projection: £979.13
Unit Rate for Electricity: 15.02p
Standing Charge for Electricity: 11.2980p
Gas Unit Rate: 3.6750p
Gas Standing Charge: 7.2555p
Method for Payment: Up to the customer
Tariff Ends: 12 months once switched
Price Guaranteed: 12 months once switched
Exit Fees: £30 per fuel
Discounts: £21 Dual Fuel Discount and £30 SMART reward
Additional Products or Services: Free LEDs. Customer must agree to Smart Meter Installation

Solarplicity 12 Month Fixed July 2018

Name: Solarplicity 12 Month Fixed July 2018
Tariff Type: 12 months which is fixed
Annual Personal Projection: £1009.13
Unit Rate for Electricity: 15.0255p
Standing Charge for Electricity: 11.2980p
Unit Rate for Gas: 3.6750p
Standing Charge for Gas: 7.2555p
Method of Payment: Customer’s choice
Tariff Ends On: 12 months once switched
Price Guaranteed: Until 12 months once switched
Exit Fees: £30/fuel
Discounts: £21 Dual Fuel Discount
Additional Products: Free LEDs

For a Solarplicity review, click here.

Solarplicity Standard Variable

Name: Solarplicity Standard Variable
Tariff Type: 100% renewable; variable
Annual Personal Projection: £1085.57
Unit Rate for Electricity: 15.0255p
Standing Charge for Electricity: 11.2980p
Unit Rate for Gas: 3.6750p
Standing Charge for Gas: 7.2555p
Method of Payment: Customer’s choice
Tariff Ends On: Does not apply
Price Guaranteed Until Does not apply
Exit Fees: Does not apply
Discounts: Does not apply
Additional Products: Does not apply

Solarplicity Fair Market Price 2018

Name: Solarplicity Fair Market Price 2018
Tariff Type: 100% renewable; variable
Annual Personal Projection: £1263.18
Unit Rate for Electricity: 17.82p
Standing Charge for Electricity: 0p
Unit Rate for Gas: 4.75p
Standing Charge for Gas: 0p
Method of Payment: Customer’s choice
Tariff Ends On: Does not apply
Price Guaranteed Until: Does not apply
Exit Fees: Does not apply
Discounts: Does not apply
Additional Products: Does not apply

Solarplicity Review

With an overall Trustpilot score of 2/5 stars, Solarplicity does have very mixed reviews. With 23% of those reviews positive and 47% falling within the negative category, it does not guarantee that you would receive a bad service by switching, but you should always compare energy suppliers before deciding on which is best for you and your household.

Positive Solarplicity review

D Dunne on Trustpilot:

The review is based on the recent switch of both gas and electricity supply and my first switch of energy supplier. Forms completed online, and notification received when supply went live. A meter reading was requested and subsequently bill received from former suppliers.

Negative Solarplicity review

Leroi Walwyn on Trustpilot:

Completely unresponsive, have tried to call them several times, have sent several emails and 0 response.

Company Comparison

Company Bulb So Energy Affect Solarplicity
Overall Trustpilot Score ★★★★★ ★★★★★ ★★★★★ ★★
Discounts No No £15.75 per fuel per year £21 dual fuel discount
£30 SMART discount
The average cost for dual fuel three bedroom home £82 £78 £90 £81.59
Positive Reviews on Trustpilot 92% Positive 86% Positive 86% Positive 23% Positive

Who Should Use the Company?

Based on all of the information, including an objective Solarplicity review, a look into the company and what they offer their customers, this company might be a good fit for those who value renewable energies highly and prefer to communicate with their suppliers via chat and email rather than over the phone.

 

Solarplicity Review
  • Price
  • Customer support
  • Range of services
2.5

Summary

Solarplicity has many mixed reviews, considering that on the one hand, they are a company that offers renewable energy and offers to buy green power from their customers, but on the other hand, according to Trustpilot, their customer support has been weak in the past. It seems that if Solarplicity could work on those faults, they would be a top-rated company thanks to the services they offer for both domestic and business customers.

Pros

  • Renewable energy
  • Recently announced a £1 billion scheme for social housing
  • Free LED lightbulbs to save customers money

Cons

  • 2-star rating on Trustpilot
  • They have admitted that this year their customer service has slipped
  • Without their dual fuel discounts, they are not as cost effective as their competitors