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Robin Hood Business Energy Review


Robin Hood Energy


What’s in this review?

Also see: Robin hood for home

 

Are you looking for Robin Hood Energy reviews?

Then you’re in the right place.

Is this not-for-profit energy company cost-effective? What do customers think of the business?

Let’s find out.

 

Introduction


Robin Hood for Business screenshot


Founded in 2015, this company is the first not for profit energy company that is wholly owned by a local authority, being held by Nottingham City Council. It aims to eliminate fuel poverty by offering cheaper electricity and gas, but are they succeeding in their mission?

Take a look at the information below.

Costs and Fees

Like most energy suppliers that cater to businesses in the UK, Robin Hood Energy doesn’t give you much information regarding the types of prices that you might be able to expect.

So if you need a quote for your business, head on over to their quote page and input some vital information to find out more about your costs.

This is the information you will need:

  • Your name
  • Email address
  • Position in your company
  • Phone number
  • Your business name
  • Business postcode
  • Business address
  • Information about your energy usage

While you wait, here is the estimated quotes for domestic properties which might give you an idea of the types of prices you need to expect from Robin Hood Energy.

Estimated Electricity Quote

Name Unit rate TCR Standing charge Early termination fee Online discount Price per year
Robin Hood Energy Evergreen Elec Var 15.4036 p / kWh 17.03 p / kWh 19.98 p / day £0.00 22.50 £ / year
527.94 £ / year
Robin Hood Green Elec Fixed 14.3908 p / kWh 17.20 p / kWh 30.03 p / day £30.00 22.50 £ / year
533.22 £ / year
Robin Hood Energy Clean and Green Elec Fixed 15.1529 p / kWh 17.96 p / kWh 30.03 p / day £0.00 22.50 £ / year
556.85 £ / year

Estimated Gas Quote

Name Unit rate TCR Standing charge Early termination fee Online discount Price per year
Robin Hood Energy Evergreen Gas Var 3.6078 p / kWh 4.12 p / kWh 22.85 p / day £0.00 22.50 £ / year
493.84 £ / year
Robin Hood Green Gas Fixed 3.3962 p / kWh 4.19 p / kWh 32.14 p / day £30.00 22.50 £ / year
502.36 £ / year
Robin Hood Energy Clean and Green Gas Fixed 3.5931 p / kWh 4.38 p / kWh 32.14 p / day £0.00 22.50 £ / year
525.98 £ / year

Core services & offering

Electricity & Gas

Like most suppliers, Robin Hood Energy offers you both electricity and gas for your home and business.

They allow you to choose from paying monthly via direct debit, or paying as you go which means that you pay for your energy as and when you use it.

Robin Hood Energy claims to give you both competitive prices compared to the ‘big six’ and the opportunity to get your energy from a straightforward and honest company.

Smart Meters

Robin Hood Energy offers smart meters to both existing and new customers, so you can pay as you go for your energy.

These meters allow you to see in real time what energy you are using, which can help you to lower your weekly energy costs by becoming more energy efficient.

This not only eliminates estimated billing, but it also means that you no longer have to submit meter readings, as this meter will do it for you.

Pay as You Go

Just like a pay as you go phone, pay as you go tariff allows you to top up your energy usage as and when you need it, which can be handy if you are rarely at home and don’t want to pay a fixed price tariff which can be a lot more.

Feed in Tariffs

The feed-in tariff or FIT for short is a government scheme to promote small independent renewable energy generation technology.

It means that if you produce your energy from sources like solar, you can be paid the overall electricity that you generate and your excess which goes back to the grid.

Energy Efficiency Advice

Robin Hood Energy offers many guides on their website to help your home or your business become more energy efficient.

These tips can range from doing something as simple as turning off the lights, to more complex solutions like padding your home with more insulation or a new boiler.

Brokers

For energy brokers, Robin Hood Energy has recently launched a broker channel which will provide you with competitive prices for your clients and dedicated account managers in case you have any issues.

They claim to be flexible and reactive to the market with simple billing and consistency.

Green Energy

The company also offers green energy tariffs, from certified UK based wind and solar generators.

Robin Hood Green Tariff

  • 100% Green Energy
  • Competitively Priced
  • Fixes your prices for the whole year

Clean and Green Tariff

  • 100% Green Energy
  • Competitively Priced
  • Sets your rates for the whole year
  • NO Exit fees.

Customer Support

Robin Hood Energy have mixed reviews when it comes to their customer support. Many new customers have stated that the staff have been friendly and helpful while existing customers have said that they have had some poor communication from the company.

Positive Customer Support Review

Miss Pauline Jones on Trustpilot:

Staff are friendly, I have always managed to get an answer to my questions. I have only been a customer for two months, transferring from my last supplier to Robin Hood Energy was straightforward, and they gave me peace of mind and made me feel welcomed.

Negative Customer Support Review

Jenefer Harvey on Trustpilot:

I would not recommend using Robin Hood Energy, I have had nothing but issues! Communication: poor, customer service: poor, the accuracy of estimates: poor.

Contract Length and Fees

To get the best tariff for you, Robin Hood Energy asks for your postcode so they can show you what is available in your area.

Here is a list of some of the domestic tariffs that they offer, including the meter type and payment method.

Name Fuel Meter Type Payment Method
Robin Hood Energy Evergreen Electricity Single rate On receipt of your bill
Robin Hood Energy Evergreen Electricity Single rate Monthly Direct Debit
Robin Hood Energy Clean and Green Electricity Single rate On receipt of your bill
Robin Hood Energy Clean and Green Electricity Single rate Monthly Direct Debit
Robin Hood Green Electricity Single rate On receipt of your bill
Robin Hood Green Electricity Single rate Monthly Direct Debit
Evergreen PAYG Electricity Single rate Prepayment
Robin Hood Energy Evergreen E7 Electricity Two rates (Economy 7) On receipt of your bill
Robin Hood Energy Evergreen E7 Electricity Two rates (Economy 7) Monthly Direct Debit
Robin Hood Energy Clean and Green E7 Electricity Two rates (Economy 7) On receipt of your bill
Robin Hood Energy Clean and Green E7 Electricity Two rates (Economy 7) Monthly Direct Debit
Robin Hood Green E7 Electricity Two rates (Economy 7) On receipt of your bill
Robin Hood Green E7 Electricity Two rates (Economy 7) Monthly Direct Debit
Evergreen E7 PAYG Electricity Two rates (Economy 7) Prepayment
Robin Hood Energy Evergreen Gas Credit On receipt of your bill
Robin Hood Energy Evergreen Gas Credit Monthly Direct Debit
Robin Hood Energy Clean and Green Gas Credit On receipt of your bill
Robin Hood Energy Clean and Green Gas Credit Monthly Direct Debit
Robin Hood Green Gas Credit On receipt of your bill
Robin Hood Green Gas Credit Monthly Direct Debit
Evergreen PAYG Gas Prepayment Prepayment

Robin Hood Energy Reviews

Is Robin Hood Energy best for your company?

Robin Hood Energy have a positive Trustpilot score, with a 4-star rating based on the reviews of over 1,000 customers. 66% of these reviews are positive, 10% are negative, and the rest fall somewhere in the middle.

Most of the negative reviews seem to be from existing customers that have had their bills increased, or they have had poor communication from the company.

While not all online reviews are reliable sources, you should consider them on a review-by-review basis.

Positive Robin Hood Energy Review

Helen on Trustpilot:

Robin Hood Energy was helpful in making the switch to them, with good email communication. I like the choice of payment options which all come at the same price, and for me, I like the variable direct debit option so that each monthly payment reflects actual consumption

Negative Robin Hood Energy Review

Mr David Maran on Trustpilot:

I joined Robin hood over a year ago for gas and electric. Been paying them regularly only to now have found out they didn’t take over the gas correctly. Absolute mess up. Spent over 22 hours on the phone to them and E-on arguing who’s fault it is. Only 22 hours later robin hood admits they messed up. The service is good apart from this.

Company Comparison

Company Bulb So Energy Affect Robin Hood Energy
Overall Trustpilot Score ★★★★★ ★★★★★ ★★★★★ ★★★★
Discounts No No £15.75 per fuel per year £15 per fuel by paying by debit card
The average cost for dual fuel three bedrooms home £82 £78 £90.00 £85.14
Positive Reviews on Trustpilot 92% Positive 86% Positive 86% Positive 66% Positive

Who Should Use the Company?

Robin Hood Energy would be a good fit for customers that care about getting their energy from a not for profit company, which purchases green energy and supports businesses as well as homes.

 

Robin Hood Energy Review
  • Price
  • Customer support
  • Range of services
3.67

Summary

Robin Hood Energy is a promising company, that still has some growing problems to fix like technical issues and communication, however as the first energy company of it’s kind to be not for profit and owned by a local authority, if it can sort out those few flaws it will be a definite contender with its competitors.

Pros

  • Green energy
  • Not for profit company
  • Competitively priced

Cons

  • Does not offer as many services as some of its competitors
  • Some customers have stated that communication has been poor
  • There have been some technical issues