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PFP Energy for Business Review


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Introduction


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In this article, we take a look at PFP Energy reviews for businesses, its services, and product offering.

There are many energy suppliers on the market but unless you understand what they have to offer individually, you can get confused about getting the best energy supplier for your business.

  • The tariffs offered are simple and easy to understand.
  • You will get discounts ranging from £20-£25 for paying via Direct Debit and going paperless.
  • Choosing PFP to supply your business with dual fuel will get you a discount of up to £7.50.
  • Your business energy complaints can be resolved in just 24 hours.

Let’s look at PFP Energy in detail.

Core Services & Offering

PFP Energy, formerly known as Places for People Energy, is a UK based energy supplier whose headquarters is in Preston, Lancashire. The company started supplying electricity and gas to business and domestic customers in 2015.

Why Should You Switch to PFP Energy?

  • Fair prices and simple tariffs
  • Easy to read and understand bills
  • Monthly billing
  • Friendly customer service support team

Sounds good? It gets better. Keep reading.

Which Tariff Plans Does PFP Energy Offer?

The energy supplier offers different tariff plans which include discounts for paperless billing and Direct Debit (DD) payments.

Below are the tariff plans and their features.

Together Fixed

  • Fixed rate
  • Online account available
  • Discount for DD
  • The day unit rate for electricity is 13.37 pence/kWh and a 33.98 p/day standing charge
  • The night unit rate for electricity is 7.75 p/kWh with a 33.98 p/day standing charge
  • An exit fee of £30.00

The main rates are as follows:

Together Fixed Tariff  Unit Rate (pence/kWh) Standing Charge (pence/day)
Electricity 12.33p 35.01p
Gas 3.09p 30.67p

Simple, Fair

  • The rate is variable
  • Discount for DD payments
  • Online account available
  • The unit rate for electricity during the day is 16.61 p/kWh with a 33.97 p/day standing charge
  • The unit rate for electricity at night is 8.41 p/kWh with a 33.97 p/day standing charge
  • The exit fee is not applicable

The main rates are as indicated:

Simple, Fair Tariff Unit Rate (pence/kWh) Standing Charge (pence/kWh)
Electricity 13.7p 35.31p
Gas 3.66p 31.11p

Prepayment Plan Ahead

  • The rate is variable
  • An online account is available
  • The exit fee is not applicable

The rates are:

Prepayment Plan Ahead Tariff Unit Rate (Pence/kWh) Standing Charge (Pence/Day)
Electricity 12.85p 27.43p
Gas 3.11p 26.08p

Out-of-Contract Tariffs

In case your contract comes to an end and you do not renew it, you will find yourself on the out-of-contract rates or deemed prices.

Below are the out-of-contract rates that you can expect.

Gas

Out-of-Contract Unit Rate (Pence/kWh) Standing Charge (Pence/day)
Below 73,298 5p 110p
Above 73,298 5p 500p

Electricity

Out-of-Contract Unit Rate (Pence/kWh) Standing Charge (Pence/day)
HH 15P 250P
PC 1-4 21P 100P
PC 5-8 21P 100P

Remember, for you to get an actual comparison of just how much your business will save, you simply need to fill our easy form at the top of the page or call us.

Wondering where PFP sources its energy from? Let’s take a look, shall we?

PFP Energy Fuel Mix

The fuel mix of PFP is as shown in the pie chart below.

Now let’s dive into PFP meter reads and billing system.

How Do You Submit Your Meter Readings?

There are two ways in which you can do this on a monthly basis.

  • Submit your readings via their telephone number 01772 395 777
  • Submit online. All you need to do is go to their website and register for an account. Apart from being able to submit your meter reads online, you will also be able to track your energy usage and bills.

How Do You Pay Your PFP Bills?

Once you receive your bill, there are a number of ways in which you can pay including:

  • Direct Debit (DD)
  • Prepayment

To ensure more accuracy, PFP requests customers to submit their meter reads every month.

Annually, you can be able to make your business great savings from your bill by:

  • Choosing to go paperless and instead use your online account. PFP Energy will give you a discount of £20/fuel.
  • Paying via DD will get you a discount of £25/fuel.
  • If you make PFP both your electricity and gas supplier, then you get a £7.50 discount off your business annual bill.
Did you know?

PFP checks the accuracy of your monthly DD installments biannually.

 

Excited about switching to PFP Energy? Here’s what you need to know.

How Do You Switch to PFP Energy?

You can either make the request online or via phone. PFP will need details like your energy usage and your tariff of choice.

Just before the switch is completed you will be requested for the meter readings.

What Do You Need to Do If You Are Changing Tenancy?

Firstly, you need to inform PFP of your moving date in advance. You can do this over the telephone or by emailing them.

Then you have to submit your final meter readings to PFP, give them your new address, and let them know if you still want them to continue supplying your business with energy.

What Do You Need to Have an Energy Business Account with PFP Energy?

To open your business energy account, you will need:

  • Your tenancy agreement
  • A completion letter of your mortgage if you have bought the property
  • Verification from the solicitor who’s taking care of the move

Along with:

  • A copy of your ID
  • Contact name
  • Contact number
  • Date of moving in
  • Your first meter reading

PFP Customer Support

For complaints, queries, and questions you can:

  • Email them through complaints@pfpenergy.co.uk
  • Call their customer service team on 01772 395777, they can be contacted between Monday and Friday from 8 am to 8 pm and on Saturdays from 9 am to 1 pm
  • Write to them using their address PFP Energy, Unit 2, Edward VII Quay, Navigation Way, Preston, PR2 2 YF

PFP’s aim is to resolve your complaints within a period of 24 hours.

However, if they are unable to do so within this time frame, they will get in touch with you before 3 working days are over and resolve your complaints within 10 days.

In the event that you are still dissatisfied with their complaint resolution, you can forward your issue to their Senior Team for further review.

Before we draw the curtains, let’s find out what customers had to say about PFP Energy.

PFP Energy Reviews

PFP has a generally great rating on Trustpilot, with 60% of their reviews falling in the positive category, 6% negative and the rest falling somewhere in the middle. Some of the positive reviews state that the staff is helpful, they are cost-effective compared to many of their competitors and their offers are simple.

Positive PFP Energy Review

Peter Gander on Trustpilot:

The big difference is that, quite apart from being friendly and easy to talk to, they answer the telephone and emails far quicker than most other companies in my experience.

Negative PFP Energy Review

Mark Lascelles on Trustpilot:

The tactic appears to be to give you a very attractive monthly payment quote and then not monitor your energy use. Before you know it your payments have more than doubled, That’s what happened to me. Suddenly my payments went from just over £100 a month to over £270.

Company Comparison

Company Bulb So Energy Affect PFP Energy
Overall Trustpilot Score ★★★★★ ★★★★★ ★★★★★ ★★★★
Discounts No No £15.75 per fuel per year £50 a year by paying with direct debit
£40 a year by going paperless
The average cost for dual fuel three bedroom home £82 £78 £90.00 £48.38 (Electricity only)
Positive Reviews on Trustpilot 92% Positive 86% Positive 86% Positive 60% Positive

Who Should Use the Company?

PFP might be a good fit for customers that really value customer service, and want to benefit from having a choice between fixed and variable tariffs.

 

PFP Energy Review
  • Features
  • Service
  • Price
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Summary

Although not the cheapest energy provider, PFP Energy does offer its customers competitive tariffs.

According to a Which? customer survey, it was among the top 5 suppliers for value for money. The customers also praised the firm for clarity and accuracy of its bills.

PFP still has a lot to do but so far so good.

Pros

  • They supply energy to customers with prepayment meters
  • PFP has low levels of customer complaints
  • The energy supplier has a range of competitive tariffs

Cons

  • Compared to other energy suppliers, their phone response time is slow
  • Currently, they don’t have a mobile app
  • Some customers have complained of not being provided with the final billing