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Haven Power Business Electricity Review


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What’s in this review?

 

If you’re looking for Haven Power reviews, then you’re in the right place.

This company is a part of the Drax Group, which they say means that they have the security of supply and access to the wholesale market, at some of the most competitive prices available.

So what services do they offer, and what is their reputation?

Let’s take a closer look and find out.

 

Introduction


Haven Power review screenshot


Launched in 2006, Haven Power is a business energy supplier, that offers a range of tariffs for both small and large businesses. Acquired by the Drax Group in 2009, the company now has enough support to grow substantially, reportedly turning over more than £100 million a year.

Haven Power claims to give each of their customers these benefits:

  • UK based account and customer service team
  • Optional smart meters
  • Renewable energy options
  • Simple contracts
  • Knowledge and experience in the industry

Core services & offering

Haven Power offer bespoke agreements that can be as flexible as the needs of your business. From fixed to flex contracts and other energy services, Haven Power has something for every size and type of company.

Tariff Name Tariff Type Contract Lengths Available For Volumes
Haven Complete SME Fixed 12, 24 and 36 months Non-half hourly and half hourly meters
Haven Assured SME Fixed 12 to 36 months Non-half hourly and half hourly meters Up to 100Gwh per contract
Haven Standard SME Fixed 6 to 60 months Non-half hourly and half hourly meters
Haven Pass-through SME Fixed 6 to 60 months Half hourly meters only
Haven Complete Large Business Fixed Up to 36 months Up to 100Gwh usage
Haven I&C Assured Fixed Up to 36 months Half hourly meters only Up to 100Gwh usage
Haven I&C Standard Fixed 12 to 60 months Available for all volumes of use
Haven I&C Pass-Through Fixed up to 60 months Up to 60 months Half hourly meters only Available for all volumes of use
Haven Flex Pro Variable Available on volumes above 5Gwh

How to get a quote

If you would like to get a quote for you and your business, this is what you will need:

  • Your name
  • Your company name
  • Email address
  • Telephone number
  • Knowledge of when your tariff is ending
  • Your MPAN/supply number

Customer Support

Haven Power seems to have very mixed reviews when it comes to their customer service, with only 2 and a half stars on Google, it does not necessarily guarantee a poor service, but it should be taken into consideration when deciding whether to switch energy supplier.

Positive Customer Support Reviews

Michael Kay on Haven Power Google page:

I have just spoken to Liam Smith at Haven Energy who has been really helpful and very efficient. Thank you for your help. Liam has a great day.

Negative Customer Support Reviews

Joanne Fitzpatrick on Haven Power Google page:

Customer service is shocking, bills very confusing, supposed to be cheaper for small businesses, the worst electricity company I’ve ever dealt with, wish I had never gone with this company, I wouldn’t recommend them to anybody ever!

Haven Power Reviews

Although Haven Power do not currently have any reviews on Trustpilot, they do have 55 reviews on their Google page, with a rating of 2.2 stars out of 5. Many of these negative reviews state that the bills can be confusing and that it is somewhat tough to get in touch with their customer support.

While online reviews are not always accurate, it is important to take them into consideration when deciding whether to switch suppliers.

Positive Haven Power Reviews

David Rosser from Haven Power Google page:

Been with Haven Power for six years and found them over the period to be the cheapest and most helpful of all the all the electric supply PLC,s out there. Very easy to negotiate a contract with and competitive result.

Negative Haven Power Reviews

Tyla Martin from Haven Power Google page:

Trying and failing to get in contact with Haven Power for three days – absolute nightmare!

Company Comparison

Company Bulb So Energy Affect Haven Power
Overall Trustpilot Score ★★★★★ ★★★★★ ★★★★★ (Google Score) ★★
Discounts No No £15.75 per fuel per year No
The average cost for dual fuel three bedrooms home £82 £78 £90.00 Commercial supplier
Positive Reviews on Trustpilot 92% Positive 86% Positive 86% Positive No Data

Who Should Use the Company?

Haven Power would be a perfect fit for companies that would benefit from having the choice for flexible contracts that will cater to your businesses specific needs. Visit Haven Power here.

 

Haven Power Reviews
  • Customer support
  • Range of services
  • Easy to contact
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Summary

Customers of Haven Power can enjoy a choice of many different tariffs, that can be catered to the specific needs of your business. Although they may still have some growing pains regarding communication, on the other hand, there is the security of Haven Power being a part of a much larger group.

Pros

  • Tariffs for every size of business
  • Flexible contracts available
  • Enjoy the security of being with a company that is part of a large group

Cons

  • Poor reviews on Google
  • Only supplies commercial customers
  • Hard to contact at times