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Extra Energy for Business Review



Introduction


 


The reason why you should get an efficient company to supply your business energy needs is that you will get a reliable and uninterrupted supply of electricity and gas at an affordable price.

With Extra Energy, you get quality and commitment when it comes to product and service delivery.  

Before we go any further, let us look at the main highlights of this article.

What’s in this review?

So here we go.

Core Services & Offerings

Extra Energy is a Birmingham-based energy company renown for affordable tariffs for electricity and gas in the UK. It was launched in the UK in 2014 with its parent company being in Germany. The company has about 330 staff and over 1.9 million customers.

In a 2015 Which? Survey, Extra Energy had four stars out of a possible 5  for ‘Helping You to Save Energy, ’and ‘Value for Money.’

Not bad at all. Now, let’s take a look at Extra Energy’s tariff features.

What are the Fixed Tariff Features for Extra Energy?

  • Customers using the Economy 7 meter do not qualify for this tariff
  • Option for online billing available
  • You can pay your monthly bill via Direct Debit
  • Current energy prices on this tariff are fixed until September 30th 2018
  • Fixed price deals for 1-3 years depending on what you prefer
  • Early termination of the contract attracts an exit fee of £50 inclusive of VAT for electricity, £50 inclusive of VAT for gas, and £100 for dual fuel.

Does Extra Energy Have Smart Meters?

They do although currently, you cannot request for installation instead, Extra Energy approaches you.

The following are the benefits of a smart meter:

  • Have more accurate bills
  • No longer be required to submit your meter readings manually
  • Be able to monitor your daily usage real-time via a screen and hence pinpoint areas of wastage and consequently reduce consumption
Did You Know?

You can receive your Extra Energy bills through your email or post, and pay for them via prepayment, Direct Debit, bank transfer, credit card, debit card, cash, or cheque.

Extra Energy Meter Readings

The meter readings can be sent to extra energy in some ways:

  • Give their customer care a call.
  • Send them an email with your reading
  • Submit the meter reading online. Once you create an Extra Energy online account, you can be able to manage all your energy-related details including previous bills via their My Extraenergy Portal

What You Need to Know About Business Bills

Your energy statement is securely stored on the online portal of Extra Energy. You can access your account whenever you wish to. Emails are sent to customers once the accounts are available.

If you opt to pay via Direct Debit, you will receive your statement every six months. On the other hand, if you choose to pay once you receive your bill, you will have to make payments on a quarterly basis annually.

Remember, paying using Direct Debit is a cheaper option for you.

What are the Pros of Switching to Extra Energy?

The following are advantages of switching to Extra Energy.

  • Compared to a majority of energy providers in the market, they are a cheaper option
  • They use a lot of renewable energy than average suppliers
  • Their tariffs are few, simple, and comprehensive

Can’t wait to switch to Extra Energy? Give us a call or fill out our form at the top of this page.

Contract Lengths & Fees

The table below shows Extra Energy tariffs which are accurate as of August 14th 2017.

Note: Tariff type for electricity and gas includes prepayment, fixed rate, green, and standard variable deals.

The value of the average bill is calculated as the average price of the 14 regions that use 12500kwh gas, and 3100kwh electricity of Ofgem medium, dual fuel paying monthly via Direct Debit.

If you want to switch the energy suppliers before your contract expires, an exit fee is applicable on some tariffs.

Tariff Name Tariff Type Value of Average Bill Exit Fee
Variable v1 Variable prepayment £1,067 N/A
Fixed price clear (Sept. 2020 v1) Fixed dual fuel £1,034 £30 per fuel
Fixed price bright (Sept. 2019 v1) Fixed dual fuel £982 £30 per fuel
Fixed price shine (Sept. 2018 v2) Fixed dual fuel £856 £50 per fuel
Fixed price glow (Sept. 2018 v2) Fixed dual fuel £874 £50 per fuel
Fixed price fresh (Sept. 2018 v1) Fixed dual fuel £882 £30 per fuel

Do you like what Extra Energy offers? If so, get in touch with us for a more tailored quote for your business.

Customer Support

You can contact their customer service via phone from Monday-Friday. Their lines are open from 8 am-8 pm and on Saturdays, they are available from 9 am-5 pm. You can also send them an email.

For any inquiries or complaints about their products or services, you will be required to give their customer service your Extra Energy account number.

If your problem cannot be immediately resolved by their customer service, it is passed on to the Complaints Management team for a conclusive resolution.

Your complaint should be resolved within four weeks. However, if this is not possible, you will be notified.

Extra Energy Reviews

Extra Energy generally has an average rating on Trustpilot, with a 3-star rating that is based on almost 5,000 reviews. With 44% of their reviews positive, 32% negative and the rest falling somewhere in the middle, luckily Extra Energy has more of a positive reputation according to their customers.

Positive Extra Energy Review

Peter Mintern on Trustpilot:

I have had a good relationship with Extra Energy, they have been helpful and informative in respect of my energy account, that is why I have decided to remain with them.

Negative Extra Energy Review

Ian Lane on Trustpilot:

I didn’t want to join you, and somehow you took my custom away from sse if you look at your recorded calls I told someone on the phone I had no desire to swap.

Company Comparison

Company Bulb So Energy Affect Extra Energy
Overall Trustpilot Score ★★★★★ ★★★★★ ★★★★★ ★★★
Discounts No No £15.75 per fuel per year No
The average cost for dual fuel three bedroom home £82 £78 £90.00 £81.71
Positive Reviews on Trustpilot 92% Positive 86% Positive 86% Positive 43% Positive

Who Should Use the Company?

Extra Energy claims to provide their customers with reliable energy at an affordable price, so this supplier may be a perfect match for you if you value saving money on your energy while receiving excellent customer service.

 

Extra Energy Review
  • Customer support
  • Range of services
  • Easy to contact
2.67

Summary

Extra Energy claims to provide the reliability of a larger company but with the high customer service normally associated with smaller independent companies. Customers can expect affordable rates and a range of tariffs to choose from.

Pros

  • Compared to a majority of energy providers in the market, they are a cheaper option
  • They use a lot of renewable energy than average suppliers
  • Their tariffs are few, simple, and comprehensive

Cons

  • The average rating on Trustpilot
  • Doesn’t offer a wide variety of services
  • No discounts