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Engie Business Energy Review


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What’s in this review?

Also see: Engie for home review

 

Are you one of Engie’s 14,000 customers in the UK, or are you thinking about switching?

Wait a minute!

Before you decide, take a look at our Engie guide to see what they could offer you.

 

Introduction


Engie screenshot


The Engie group employs over 20,000 people in the UK, generating £3.7b in revenue. They are, however, a French company although they operate in several countries.

154,950 people are employed by Engie, with over €70 billion in revenue.

They are one of the biggest energy suppliers in the world.

Engie often focuses on renewable, green energy, with around 14,000 customers in the UK that have the option for entirely natural gas.

Costs and Fees

Firstly, as with the vast majority of business energy suppliers, Engie does not offer information on their website regarding how much your energy might cost you.

This is usually because your quote needs to be bespoke to your company, taking many different elements into consideration like the size of your business and your energy habits.

They do, however, provide this information about their tariffs.

Tariff Type Renewable energy For small businesses For large businesses Do you get a manager for your account? Deemed rates
Fixed
15.83p per kWh non-Half Hourly
4.15p per KWh for gas customers
Flexible
Day rates of 17.76p per kWh
Night rates of 11.36p per kWh half-hourly
Renewable

How do I get a quote?

As it can be confusing wading through information, in contrast it might be easier to get a quote to see what they can offer you regarding tariffs and estimated costs.

To do that, you will need this information to hand.

  • Name
  • Your email
  • Your telephone number
  • Company name
  • Any additional information you want to include

Core services & offering

As well as offering business electricity and gas, Engie also provides these services to their customers.

  • Facilities management services
  • Energy analytics and management systems
  • Energy specialists
  • Compliance services to help you meet your obligations
  • Reduce energy costs through load management
  • Energy generation projects for businesses
  • Power purchasing to help you optimise your businesses income

Customer Support

Engie has a mixed collection of reviews on Trustpilot, keeping in mind that they only have 26 for the UK arm of this group of companies.

Although online reviews are not always accurate or reliable, you should still take them into consideration when deciding whether to switch business energy suppliers.

Positive Customer Support Review

Jo Crawford on Trustpilot:

Excellent service and helpful staff

Negative Customer Support Review

Tim on Trustpilot:

Trying to phone them is a damn joke as clearly, they employ useless people that don’t care and provide no assistance whatsoever.

Engie Reviews

Engie only has 26 reviews on Trustpilot, as a result, it is hard to say how accurate or reliable their 2-star rating is.

However, it is worth pointing out that with any negative reviews they receive, they seem to be responding to them to try and fix the issues which are more than can be said for some of their competitors.

Positive Engie Review

Ken Wilson on Trustpilot:

Signed up as they had a reasonable price for renewable energy, and to be a little bit more socially responsible. Cheapest of the renewables at the time and I’ve no issues at all on transfer or along the way.

Negative Engie Review

David Mason on Trustpilot: Engie started off well enough, but they now seem to have given up any pretence of running a decent service for customers.

Company Comparison

Company Bulb So Energy Affect Engie
Overall Trustpilot Score ★★★★★ ★★★★★ ★★★★★ ★★
Discounts No No £15.75 per fuel per year No
The average cost for dual fuel three bedrooms home £82 £78 £90.00 Commercial supplier
Positive Reviews on Trustpilot 92% Positive 86% Positive 86% Positive 31% Positive

Who Should Use the Company?

Finally, Engie would be a good fit for companies that value renewable energy. And, would like the stability of getting your energy from one of the largest suppliers in the world.

Your business may also benefit from the full range of services that they offer aside from just your gas or electricity supply.

 

Engie Review
  • Customer support
  • Range of services
  • Easy to contact
3.33

Summary

Engie, being one of the largest energy supply companies in the world, boasts a long history of dealing with energy both to domestic and business customers. Although their Trustpilot rating is low, this may be purely to do with the fact that Engie is a relative newcomer to the energy market in the UK.

Pros

  • A stable, large energy supplier
  • Offers a very extensive range of services
  • There are renewable energy options

Cons

  • A lot of confusing information on their website
  • Not a lot of information about their business tariffs
  • 2-star rating on Trustpilot