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Eon For Business Review


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Introduction


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Your business deserves an energy supplier that is able to provide quality services at affordable prices. Below we take a look at the services and tariffs E.ON has for its business customers.

  • According to E.ON, they have reduced business energy carbon emissions by an average of 30%
  • The energy supplier only offers renewable energy
  • By paying monthly using Direct Debit Method, you will get a 7% discount
  • Large businesses can access wholesale tariff plans which are cheaper
  • PAYG (Pay as You Go) customers can top up their meters while on the go using their laptops or smartphones

So, let’s dive in.

What’s in this review?

 

Core Services & Offering

E.ON is an energy provider from Germany that supplies energy to both business and domestic customers in the UK market. The company is among UK’s Big 6 energy suppliers powering about 5 million businesses and homes.

Until 2007, E.ON was known as Powergen. Apart from owning its own electricity, it also runs biomass plants and power plants. The energy supplier runs 5 offshore and 16 onshore wind farms. To date, their investments in renewable energy are about £2.4 billion.

Does E.ON Have Smart Meters?

As a matter of fact, they do. Currently, they are installing these smart meters. Once you send in your application for one, they will confirm if you qualify before installing it for you.

With a smart meter:

  • Meter readings are submitted automatically
  • Bills are more accurate
  • You can monitor your energy usage real-time online
  • Your gas usage is reported on a half hourly basis while electricity usage after a few seconds
Did You Know?

As an E.ON Smart PAYG (Pay as You Go) customer using a smart meter, you can conveniently top up your meter from your laptop or phone.

Does E.ON Have A Business App?

E.ON has a mobile app. The app allows you to:

  • Manage your account
  • Submit your meter readings
  • Pay your bills remotely

You can get the app on Google Play and iTunes.

Contract Lengths & Fees

The company offers only renewable tariffs to all its customers and they are as follows:

SME Businesses

Fixed-Rate Contract

  • Fixed contracts for 1-3 years
  • Paying monthly via Direct Debit will get you a discount of 7%
  • Paying quarterly via Direct Debit will get you a 5% discount
  • 60-day notice period
  • You can manage your account online

Variable Price Plans

Prices are flexible

Out-of-Contract

When your contract expires and you don’t renew it, you will automatically be moved to out-of-contract rates

What Happens if You Do Not Have a Contract With E.ON?

You will still be supplied with energy although at deemed rates. Deemed rates cost more than contract rates.

The average deemed rates for electricity for SME businesses are as shown below.

Tariff Type   Unit Charge (pence/kWh) Standing Charge (Pence/day)
No Contract (Deemed Rates) 17.66p 83p

Larger Businesses

Fixed-Term Plan

Up to 5 years wholesale prices available

Renewable Supplies

Renewable energy sources

Flexible Buying

  • A variety of energy purchasing options available
  • Multi-purchase options to buy energy when market conditions favor you

Which Gas Tariffs are Offered By E.ON?

The gas tariffs offered by E.ON are the same as their electricity tariffs.

If you do not have a contract with E.ON but you still want to be supplied with gas, then you will be supplied at deemed rates.

Below are the deemed gas rates for businesses.

Deemed Rates (Annual Consumption) Unit Charge (pence/kWh) Standing Charge (pence/day)
Below 73,298 4.58p 102p
Above 73,298 4.56p 452p

Let’s now take a look at annual estimates of E.ON tariff rates.

E.ON Annual Tariff Rates Estimates

The table below shows E.ON’s tariff price estimates for medium-sized businesses based on 13,500 kWh of gas and 3,200 kWh of electricity annual usage.

Tariff Average Cost Conditions
2 Year Fixed £1192.93
  • Prices are fixed for 2 years
  • Exit fee not applicable
2 Year Fixed v5 £1192.93
  • Prices are fixed for 2 years
  • £20 exit fee
1 Year Fixed v6 £1140.68
  • Prices are fixed for 1 year
  • £20 exit fee
Energy Plan £1169.60
  • Tariffs are variable

For a tailored quote for your business energy needs, get in touch with us today.

How Do You Submit Your Meter Readings?

There are a number of ways in which you can submit your meter readings including:

  • On their mobile app
  • Using your online energy account
  • If you don’t have an online energy account, you can use their web form found on E.ON’s website.

How Do You Get Your E.ON Bills?

An online account with E.ON will help you keep track of not only your bills but also your payments.

Planning on moving? Here’s what you need to know.

What Should You Do if You are Changing Tenancy?

You will have to notify E.ON in advance if you plan on moving premises. If you have their half-hourly account, you will inform them of your change in location via email.

If, on the other hand, you don’t have the half-hourly account, you can inform them of your anticipated move by filling in the large or SME business online form.

How Do You Switch to E.ON?

Switching from your current supplier will take about 17 days. Using an E.ON online account, you will be able to monitor the progress of the switch.

E.ON will contact you to get your meter reading for the first time. If you have any pending bills with your existing supplier, you will be advised to clear the balance as soon as you can in order to fast track your switch.

Ready to make the switch? Go ahead and contact us today for your customized business quote.

Suppose you have a concern you want to raise with E.ON, how should you go about it?

Customer Support

For questions, queries, or complaints, you can:

  • Fill their online form
  • Call them on 0345 055 0065
  • Write a letter to them at Customer Service, E.ON Energy Solutions Ltd, PO Box 2010, NG1 9GQ

For Complaints:

E.ON aims to have your complaints resolved immediately you contact them.

However, if this isn’t possible, your complaint will be escalated to their Resolution Team and within 2 working days, your complaint should be resolved although some more complex complaints will take a bit longer-usually within 3 weeks.

In the event that you are dissatisfied with the handling of your complaint after escalating it to their Resolution Team, an internal complaint review will be done and you will be contacted within 2 working days.

Eon Reviews

Eon does not have a positive customer reputation online with a 1-star rating on Trustpilot, with only 4% of the reviews positive and a massive 90% of reviews falling within the negative 1-star category.

Although online reviews are not always accurate or reliable, they are still an essential part of deciding whether you want to switch suppliers.

Positive

Lauren Keenan on Trustpilot:

I’m very happy with Eon. They did take three months to set up my account, but as an apology, they wiped the bills for those three months. I had a complaints manager that communicated with me regularly and found it easy to get through and speak to someone when submitting meter readings.

Negative

Marcin Florek on Trustpilot:

Very expensive, can’t sort simple things. They make mistakes then when you call to get sorted no one knows what to do when you want to switch to other company they just doing everything to make worse.

Getting Your Perfect Match

It is true that not all energy suppliers will be able to meet the demands of your business and as such, you will need to look for one that does. Searching for the best energy provider is not only exhausting and at times frustrating, but it is also time-consuming and can prove to be a costly affair.

So, why don’t you take the pressure off of you and let us handle everything, from sourcing for a trusted energy provider that matches your business needs to handling the contract and paperwork involved.

Sounds like a great deal? Well, it is. And what’s more, all you have to do is call us today or you can fill our quick and simple form at the top of the page and we will immediately take it from there.

Company Comparison

Company Bulb So Energy Affect Eon
Overall Trustpilot Score ★★★★★ ★★★★★ ★★★★★
Discounts No No £15.75 per fuel per year Amazon Membership with selected tariffs
The average cost for dual fuel three bedroom home £82 £78 £90.00 £102.39
Positive Reviews on Trustpilot 92% Positive 86% Positive 86% Positive 4% Positive

Who Should Use the Company?

Eon might be a good fit for a customer that wants the stability of receiving their energy from such a large supplier that has millions of customers nationwide.

 

Eon Review
  • Customer support
  • Range of services
  • Easy to contact
2.33

Summary

Eon is part of an international group that turns over hundreds of millions of pounds a year, with millions of customers both domestic and commercial. This means that customers can enjoy the stability of getting their energy from a large supplier, but there are also negatives that go into that such as reports of poor customer service.

Pros

  • A large variety of services
  • Lots of tariffs to choose from

Cons

  • Not as cost-effective as their independent competitors
  • Poor rating on Trustpilot
  • Only 4% positive reviews online