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Bristol Energy for Business Review


Bristol Energy Reviews


What’s in this review?

Also see: Bristol Energy for home review

 

Are you looking for Bristol Energy reviews?

Did you know this young company, at only two years old, has already beaten the yearly average for renewable energy in their fuel mix?

This guide will go over the Bristol Energy company, including reviews from trusted sources such as Trustpilot, information about which tariffs they offer and what you can expect from their customer support.

Introduction


Bristol Energy Reviews


Launched in 2016, Bristol Energy aims to disrupt the energy industry by offering an extensive, flexible range of tariffs with an emphasis on providing greener energy, plus you know exactly where your money is going.

Unlike the majority of energy providers, Bristol Energy is controlled by Bristol Council. This is who benefits from the money generated, putting the profits back into their community.

Here are Bristol Energy’s main mission points.

  • Better for you. Bristol Energy aims to keep their prices low, which means that if they make any savings on the cost of their energy, so do you.
  • For communities. The profits go straight back to Bristol, helping out the local communities.
  • Better for business. They provide energy for commercial properties as well as residential properties, plus 100% green electricity.
  • Keeping it simple. Their Bristol-based customer care team are trained to keep things simple, plus they welcome visitors to pop in and say hello.
  • Kinder to the planet. ‘My Green Plus’ is a 100% green electricity for your home, but over the years they hope to develop renewable energy for whatever deal you’re looking for.

Costs and Fees

First of all, Bristol Energy offers six types of tariffs, with discounts available for those who opt for paperless billing. This adds to their green initiatives.

See the table below for a ballpark average for an estimated yearly quote for a three bedroom house.

Tariff Name Tariff Type Approximate annual cost for a three bedroom house
1 Year Fix Issue 25 Paperless Billing Fixed £878
1 Year Fix Issue 25 Paper Billing Fixed £902
My Green Plus 1 Year Fix Issue 9 Paperless Billing Fixed £907
2 Year Fix Issue 7 Paperless Billing Fixed £913
My Green Plus 1 Year Fix Issue 9 Paper Billing Fixed £931
2 Year Fix Issue 7 Paper Billing Fixed £937

Core services & offering

Bristol Energy provides their customers with a range of domestic and commercial tariffs, as well as these benefits.

  • A Bristol-based customer service team
  • Transparent billing
  • Profits go back into the community
  • Warm house scheme for vulnerable customers
  • Support and invest in renewable energies
  • Fixed tariffs to avoid large unexpected bills
  • Exclusive fares for Bristol Residents

Jump to Bristol Energy reviews.

Customer Support

According to Trustpilot, there are very mixed Bristol Energy reviews. Most noteworthy, many of the very negative reviews on the website are almost entirely negative reviews about customer support.

However, online reviews are not always accurate, and it does not guarantee poor support should you decide to switch.

Positive Customer Support Bristol Energy Reviews

Sara Price on Trustpilot:

Excellent service, signed up in the hub so that I could talk to an actual human and have a stress free signup where someone else worked out how to fill in the estimate stuff. Spoke to very helpful Mark and even got a feathers plushie! Happy with the explanation about the green energy and level of knowledge of staff (who kindly explained economy seven too).

Negative Customer Support Bristol Energy Reviews

Norah Baker on Trustpilot:

So very bad customer attitudes. Not at all helpful in any respect.

Contract Length and Fees

Bristol Energy offers a large selection of different tariffs, so to make it a bit easier to compare them, we have provided these tables for gas and electricity.

1 Year Fix Issue 25 Paperless Billing

1 Year Fix Issue 25 Paperless Billing Gas Electricity
Supplier Bristol Energy Ltd Bristol Energy Ltd
Tariff Name Bristol Energy Limited – 1 Year Fix Issue 25 Paperless Billing Bristol Energy Limited – 1 Year Fix Issue 25 Paperless Billing
Tariff Type Fixed Fixed
Payment Method Monthly direct debit Monthly direct debit
Unit Rate 3.665p per kWh 15.561p per kWh
Standing charge 18.39p per day (£67.11 per year) 17.09p per day (£62.39 per year)
Tariff Ends On 12 months after the start of supply 12 months after the start of supply
Price Guaranteed Until 12 months after the start of supply 12 months after the start of supply
Exit Fees £0 £0
Discounts & Additional Fees Online discount of £12 per fuel per year Online discount of £12 per fuel per year
Additional Products Included N/A N/A

1 Year Fix Issue 25 Paper Billing

1 Year Fix Issue 25 Paper Billing Gas Electricity
Supplier Bristol Energy Ltd Bristol Energy Ltd
Tariff Name Bristol Energy Limited – 1 Year Fix Issue 25 Paper Billing Bristol Energy Limited – 1 Year Fix Issue 25 Paper Billing
Tariff Type Fixed Fixed
Payment Method Monthly direct debit Monthly direct debit
Unit Rate 3.665p per kWh 15.561p per kWh
Standing charge 18.39p per day (£67.11 per year) 17.09p per day (£62.39 per year)
Tariff Ends On 12 months after the start of supply 12 months after the start of supply
Price Guaranteed Until 12 months after the start of supply 12 months after the start of supply
Exit Fees £0 £0
Discounts & Additional Fees N/A N/A
Additional Products Included N/A N/A

My Green Plus 1 Year Fix Issue 9 Paperless Billing

My Green Plus 1 Year Fix Issue 9 Paperless Billing Gas Electricity
Supplier Bristol Energy Ltd Bristol Energy Ltd
Tariff Name Bristol Energy Limited – 1 Year Fix Issue 25 Paper Billing Bristol Energy Limited – 1 Year Fix Issue 25 Paper Billing
Tariff Type Fixed Fixed
Payment Method Monthly direct debit Monthly direct debit
Unit Rate 3.696p per kWh 15.908p per kWh
Standing charge 21.74p per day (£94.93 per year) 18.25p per day (£94.93 per year)
Tariff Ends On 12 months after the start of supply 12 months after the start of supply
Price Guaranteed Until 12 months after the start of supply 12 months after the start of supply
Exit Fees £0 £0
Discounts & Additional Fees Online discount of £12 per fuel per year Online discount of £12 per fuel per year
Additional Products Included N/A N/A

My Green Plus 1 Year Fix Issue 9 Paper Billing

My Green Plus 1 Year Fix Issue 9 Paper Billing Gas Electricity
Supplier Bristol Energy Ltd Bristol Energy Ltd
Tariff Name Bristol Energy Limited – My Green Plus 1 Year Fix Issue 9 Paper Billing Bristol Energy Limited – My Green Plus 1 Year Fix Issue 9 Paper Billing
Tariff Type Fixed Fixed
Payment Method Monthly direct debit Monthly direct debit
Unit Rate 3.696p per kWh 15.908p per kWh
Standing charge 21.74p per day (£79.33 per year) 18.25p per day (£66.61 per year)
Tariff Ends On 12 months after the start of supply 12 months after the start of supply
Price Guaranteed Until 12 months after the start of supply 12 months after the start of supply
Exit Fees £0 £0
Discounts & Additional Fees N/A N/A
Additional Products Included N/A N/A

2 Year Fix Issue 7 Paperless Billing

2 Year Fix Issue 7 Paperless Billing Gas Electricity
Supplier Bristol Energy Ltd Bristol Energy Ltd
Tariff Name Bristol Energy Limited – 2 Year Fix Issue 7 Paperless Billing Bristol Energy Limited – 2 Year Fix Issue 7 Paperless Billing
Tariff Type Fixed Fixed
Payment Method Monthly direct debit Monthly direct debit
Unit Rate 3.749p per kWh 16.191p per kWh
Standing charge 18.55p per day (£67.72 per year) 19.71p per day (£71.94 per year)
Tariff Ends On 24 months after the start of supply 24 months after the start of supply
Price Guaranteed Until 24 months after the start of supply 24 months after the start of supply
Exit Fees £0 £0
Discounts & Additional Fees Online discount of £12 per fuel per year Online discount of £12 per fuel per year
Additional Products Included N/A N/A

2 Year Fix Issue 7 Paper Billing

2 Year Fix Issue 7 Paper Billing Gas Electricity
Supplier Bristol Energy Ltd Bristol Energy Ltd
Tariff Name Bristol Energy Limited – 2 Year Fix Issue 7 Paperless Billing Bristol Energy Limited – 2 Year Fix Issue 7 Paperless Billing
Tariff Type Fixed Fixed
Payment Method Monthly direct debit Monthly direct debit
Unit Rate 3.749p per kWh 16.191p per kWh
Standing charge 18.55p per day (£67.72 per year) 19.71p per day (£71.94 per year)
Tariff Ends On 12 months after the start of supply 12 months after the start of supply
Price Guaranteed Until 12 months after the start of supply 12 months after the start of supply
Exit Fees £0 £0
Discounts & Additional Fees N/A N/A
Additional Products Included N/A N/A

See the table below for information about their business tariff options. Remember to compare and check Bristol Energy Reviews before deciding on switching your energy provider.

Business Tariffs

Business Tariffs Fixed Hidden charges Method of paying Gas & Electricity 100% renewable
Fixed rate 12 months No Direct Debit
Fixed rate 24 months No Direct Debit
100% renewable energy.
Fixed for 12 months
No Unknown Unknown

Bristol Energy Reviews

With a high overall Trustpilot score of 4/5, taken from 572 different reviews, there is a lot of information that we can take to analyse the customer reputation of Bristol Energy, which is usually not the case for such young companies.

While the customer service has been mixed, the actual service Bristol Energy offers and prices have been received highly.

Positive Bristol Energy Reviews

Mandy on Trustpilot:

Best thing I ever did was to switch from EDF. Was simple to register, set up app & you get a reminder to give your meter reading through the app, so no reason to forget. Bills are shown monthly instead of quarterly, so you know exactly what you’ve used.

Matt Scott on Trustpilot:

Great company! Every time I have a query (not that often admittedly), I can call, and they answer the phone straight away! I also love the fact that they are owned by the council. Who wants to put money into the big six fat cat pockets?! Keep going Bristol Energy; you have my custom for many a year to come

Negative Bristol Energy Reviews

Keith A Potter on Trustpilot:

Lost my application. I spent 20 minutes on the phone organising a connection for a house with pre-payment meters. Told me 15 -20 days. On 20 days I called them as I hear nothing. They had completely lost my application and had no records of me at all. Wanted me to register all again. As if. Pretty poor

Karen Missenden on Trustpilot:

There a joke can’t even access website this weekend to pay the bill for Christ sake.

Company Comparison

Company Bulb So Energy Affect Bristol Energy
Overall Trustpilot Score ★★★★★ ★★★★★ ★★★★★ ★★★★
Discounts No No £15.75 per fuel per year £12 per fuel for paperless billing
The average cost for dual fuel three bedrooms home £82 £78 £90 £78.01
Positive Reviews on Trustpilot 92% Positive 86% Positive 86% Positive 58% Positive

Who Should Use the Company?

Based on all of the information, Bristol Energy would be an excellent choice for a resident of Bristol. Consequently, you can benefit from lower prices and warm house schemes, but the profits are put back into your community.

Finally, Bristol Energy claim that if everyone in Bristol switched to them, they would save the city 28 million pounds!

 

Bristol Energy Review
  • Price
  • Customer support
  • Range of services
3.33

Summary

For those who want to give back to their community, Bristol Energy puts their profits back into the council, meaning that unlike many other companies, you know where your money is going. This, as well as transparent bills and an extensive choice of tariffs, makes Bristol Energy a real competitor to the ‘big six’.

Pros

  • Profits go straight back into the community
  • Fair and transparent bills
  • Bristol Energy invests in local renewables

Cons

  • They do not offer a wide range of services
  • System updates have left customers unable to pay their bills in the past
  • Bristol Energy currently does not offer smart meters